Hi,

I just checked your website and now the mobile theme plugin is use only for amp. If the problem reappear, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hi,

This is because you are using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders or shortcodes ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png
Unfortunately if you are using same plugin for shortcodes, this will not work on mobile theme, it will be interpreted as a html text, this will work only on responsive version. Also because amp plugin is use with mobile theme plugin the shortcode will not work on amp too, only if you do not use the mobile theme for amp.

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

Thank you for your understanding!

Hi Pixel Cities,

Lets start with the with the way that the anchors need to be made.
You need to set on row a extra class -> https://i.imgur.com/m9VWbTG.png after that in menu you need to set the navigation link like this -> https://i.imgur.com/SMZGnMA.png
the code can be get from here and you just replace the scroll target and scroll class (for example your navigation label will be like this https://pastebin.com/nYU0ax9g).
Using this method the menu will work on responsive version too.

Hope this will help you!
Thank you!

Hi, please check this topic -> https://forum.tagdiv.com/topic/instagram-legacy-api-permission-basic-permission-was-disabled-on-june-29/
I just got a new feedback from our developers and there will be very soon a theme update that will include a new implementation for Instagram.
Thank you for your understanding!

Hi,

If all you want to do is to set some ads in post template, all these cloud be achieve using a cloud template and tagDiv Composer.
For standard post templates you need to edit the template you are using, the are set on this folder path wp-content/plugins/td-standard-pack/Newspaper/parts/single for example if you want to add these banners for single post template 1 you need to set the code here -> https://i.imgur.com/pbNIEIl.png -> and here -> https://i.imgur.com/6mHGXUA.png
You can use this code to set the ads from custom ad -> https://i.imgur.com/6PXGFJo.png
<?php echo do_shortcode('[td_block_ad_box spot_id="custom_ad_1"]'); ?>
If you use the default post style you need to edit this file path -> wp-content/plugins/td-standard-pack/Newspaper/loop-single.php

Hope this will help you!
Thank you!

Hi,

If you want to change the background image from mobile menu or search , you can do it from theme panel> background -> https://i.imgur.com/a5UgjpK.png also the colors can be change from theme panel> theme colors > mobile menu -> https://i.imgur.com/p6H7Dz0.png
If you are using the mobile theme plugin, you need to change it from > theme panel> mobile theme > https://i.imgur.com/H2lwlCw.png

Hope this will help you!
Thank you!

Hi,

The font size for blocks and flex blocks and be set using tagDiv Composer https://i.imgur.com/lFlEiPX.png -> https://i.imgur.com/S25eNAV.jpg -> https://i.imgur.com/Sv3CCS6.jpg

Thank you!

Hi,

Unfortunately I do not know any documentation for this type of code, usually this is custom made by developers.
-> https://developer.wordpress.org/reference/functions/is_page/

Thank you for your understanding!

Hi,

Sorry we do not tested this plugin, therefore we can not say if this will work or not with our theme, since we do not know it’s behavior.

Thank you for your understanding!

Hi,

I think that was only a cache plugin, now is look that the image is apply -> https://i.imgur.com/YaC9vaF.png -> https://i.imgur.com/xE3iVsH.png

Thank you!

Hi,

I just checked your website with my mobile theme and indeed the mobile menu is not working, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi yflorentin,

Your problem was not checked on email or re-appear? please try again on email, only in this way we can inspect and find the problem to fix it.

Thank you for your understanding and sorry for the inconvenience!

Hi villu,

What you can do is to copy all file from header in child theme, if the problem persists, try the above steps:

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If the problem still persist please check these guides for Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/

Let me know the results!
Thank you!

Hi, I’m glad that I was able to help you, if you have other questions or you facing some problems with our theme, just let us know!
Have a nice day!

Hi,

Is look that you are using a standard post style not a cloud template -> https://i.imgur.com/brKG4J2.png for this you need to use an add set in them panel an most of theme do not have an add title like this -> https://i.imgur.com/Bbmu0BC.png -> https://i.imgur.com/lD80V3N.png -> https://i.imgur.com/OdO3Y2t.png
What you can do is to set a title for ad box -> https://i.imgur.com/SY52sHi.png or to use a single post template from tagDiv Cloud library, there you can set the ad box with tagDiv Composer and you can set the ad title.

Thank you!

Hi Pixel Cities,

Please remove the link from the Business Directory 2 element from menu and let the url only for sub-menus, this should no longer activate the link in menu, as long this is activate the anchor on mobile will not work, you need to re-access the link each time on mobile.

Thank you!

Hi,

I just got a new feedback from our developers and there will be very soon a theme update that will include a new implementation for Instagram.

Thank you!

Hi NJJF,

What you can do to improve the text to code ratio on homepage is to edit it with tagDiv Composer -> https://i.imgur.com/PdlQCpw.png add the column text or text with title element and set some text on your homepage -> https://i.imgur.com/CQ7tJFL.png -> https://i.imgur.com/YLP82N3.jpg

Hope this will help you!
Thank you!

Hi,

I just share a few articles from your website using the whatsapp from my mobile and this is working normal -> https://i.imgur.com/QTM7CYG.png -> https://i.imgur.com/hXNA5xn.png -> https://i.imgur.com/btRvYJO.png maybe you need to way 1-2 seconds until the featured image is set.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure that allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive

Let me know the results!
Thank you!

Hello,

Is possible that the WP-Rocket to have some settings for this, unfortunately this plugin is not tested with our theme, therefore we can not say for sure if this option will work correctly or not with our theme, the only way is to try the option.
For cache we recommend you using WP Super Cache as you can see here: https://forum.tagdiv.com/cache-plugin-install-and-configure/
I found on google a video that maybe it can help you with WP ROCKET -> https://wp-rocket.me/blog/replacing-animated-gifs-with-html5-video-for-faster-page-speed/

Thank you!

Hi gabriel1988r,

Usually, the related article can be edited using tagDiv Composer, edit the homepage -> https://i.imgur.com/I838Ti9.png and click on that element -> https://i.imgur.com/14LubCN.png

For email subscription you can use a footer template and you can set with tagDiv Composer and set a newsletter

Hope this will help you!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure that allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive

Let me know the results!
Thank you!

Hi inqusitive-stha,

Using cloud templates you can edit with tagDiv composer from frontend the entire website.
If you are using the Disqus plugin, please deactivate it from pages, let it active only on posts, also this is an untested plugin.
Also we are sorry for the inconvenience, that some untested plugins are not working with our theme and we can not provide support from them, this is our support policy -> https://forum.tagdiv.com/support-policy-2/

Thank you for your understanding and sorry for the inconvenience!

Hi,

The standard Pack from Newspaper X is for standard style/templates, using standard plugin all the style from the theme will be loading in your website, if you rebuild your website only with cloud templates then you can deactivate the standard package, then you should be able to see an improvement, the cloud templates will load only the necessary style. Please make a test on a staging website, get the Newspaper from your themeforest account install a PRO demo and deactivate the standard package check the results and after that try with a standard templates with standard pack enable.
If you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/

Thank you!