Hi SirSteve,

Make sure that you made the update as in our guide from here (always make a backup before updating the theme) -> https://forum.tagdiv.com/how-to-update-the-theme-2/ also make sure that all theme plugins were installed.
If this is not the problem and after the update is something that goes wrong, release the backup.
If there is still a problem, let us know, also please provide as many details you can, also some screenshots or a link where to inspect the problem will help a lot.

Thank you!

Hi purart,

Please check our documentation for for theme update -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Please note that we always recommend to make firs a full backup to your website and database before any updates.
Also during the theme update the theme plugins and theme it self will be deleted, therefore any customization made in these files will be lost (if you made some customization, then yes, you should use a child theme).

All settings made with tagDiv Composer or set in theme panel will be save in database, these should be no affected by the update.

Thank you!

Hi Topfgartenwelt,

That is only a html tag, is like a div and more then that the section is not the head and is the header (usually are use for details/navigation) from that section, for the content section from that article, it should not provide any problems.
You can check more about the head and header here -> https://www.w3schools.com/tags/tag_header.asp

Thank you!

Hi azythegreat,

We’re sorry, but it’s not our fault, if you had checked our documentation for “How to update the theme” you would have known that the theme files need to be deleted in order to update/install the new version, also there is mentioned that you’ll need to make a full backup to your website before doing this https://i.imgur.com/QI8zyEr.png -> https://i.imgur.com/Z5BuUjU.png -> https://i.imgur.com/QRIFPAI.png -> https://forum.tagdiv.com/how-to-update-the-theme-2/
The automatically update is doing the same procedure like the update via WordPress, but is taking only one push button to update the theme.

Thank you for your understanding!

Hi,

If you want that these “Call to action” elements from articles to take in different place then you can build the element using the Gutenberg editor -> https://i.imgur.com/Jjp1t4I.png -> https://i.imgur.com/tGIROMo.png -> https://i.imgur.com/YHJTq7e.png this element can be set only on pages and cloud template -> https://i.imgur.com/zXC4LqM.png

Thank you!

Hi,

If you want to reply privately, you can send us an email at contact@tagdiv.com

Thank you!

Hi,

Yes, on desktop this element need to be set, you are using a PRO Demo, this is build with cloud templates from tagDiv Clod Library and it can be edited using tagDiv Composer , in this case you’ll need to edit the single post template and add the subtitle element -> https://tagdiv.com/customize-articles-with-single-post-templates/ https://i.imgur.com/I9lS6An.png -> https://i.imgur.com/GLhw3E6.png

Thank you!

Hi servedaily,

Please provide some more details and some screenshots or a link where I can check the problem, in this way I will be able to help you!

Thank you for your understanding!

Hi,

As I know our developers have some plans to make the mobile theme better and more customize, unfortunately I do not know what options will include.

Thank you!

Hi,

Using the mobile theme plugin you’ll use a different theme for mobile version, mobile theme is faster then responsive version, but is more simple, in order to make the mixed caption you can use this custom css -> https://i.imgur.com/zISkUNH.png
figcaption a, .wp-caption-text a{
color: #399998;
}
The code need to be set in mobile theme!

Yes, for gossip you need to use an extra class, please try this custom css:
figcaption, .wp-caption-text, .tdb-caption-text {
color: black;
margin: -48px 0 0 20px!important;
padding: 8px 16px;
background: #ffffffcf;
position: absolute;
text-align: center;
}

Hope this will help you!
Thank you!

Hi,

Yes, by default the button for back to to is hidden on mobile device, but you can display it using this custom css:
.td-scroll-up {
display: block;
}
The code need to be set in theme panel> custom code> adventure css> phone.

Hope this will help you!
Thank you!

Hi,

If you are using the mobile theme plugin, then you can use only smart list 1 or 2 -> https://i.imgur.com/VWVolVa.png or you can use the responsive version on some posts -> https://i.imgur.com/gwb16PT.png -> https://i.imgur.com/xRtEGdX.png

Hope this will help you!

Hi,

You can achieve this if you are using cloud header from tagDiv Cloud Library, these can be edited and individual assigned using tagDiv Composer -> https://i.imgur.com/jFkgJ4q.png -> https://i.imgur.com/u8XaLoh.png

Hope this will help you!
Thank you!

Hi,

You can see what include every version in our change-log from envato -> https://i.imgur.com/NAJNxuj.png -> https://themeforest.net/item/newspaper/5489609

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

As I can see on desktop is working normal -> https://i.imgur.com/tAMqlmm.jpg and for mobile too -> https://i.imgur.com/6qna5om.png

Thank you!

Hi,

This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

Let me know the results!

Hi,

This can be achieve for the moment only if you make some changes in theme file and add a new code, at this moment this type of customization can not be provided by support team, because that code need to be made custom (is a custom work).

Thank you for your understanding!

Hi Mansoor,

If there was imported only the style of demo without content it can be from this option -> https://i.imgur.com/qpARlO0.png -> https://forum.tagdiv.com/installing-demos/
Make a test and install a new demo with content and check the results!

Hope this will help you!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Follow the steps found in here in order to fix your weather widget: https://forum.tagdiv.com/weather-widget/ also make sure that you do not have a blank space -> https://www.screencast.com/t/vcqxTL8hOb ->
https://www.screencast.com/t/mpJoChIFMXu0

The weather widget has to be configured with an API key, then the location you desire
– https://www.screencast.com/t/NxKGkug9rDlA
This is a guide for it
– https://forum.tagdiv.com/weather-widget/

Let me know the results!
Thank you!

Hi,

The post id can be find in url when you edit the article -> https://i.imgur.com/rFUOJjr.png or when you hover the title article in WordPress -> https://i.imgur.com/z9Kme7D.png

Unfortunately there is no tool for this, but most content (elements that are in both themes) should be recognized by Newspaper theme.

Thank you!

Hi,

Unfortunately the only option to change that underline color is to use a custom css -> https://i.imgur.com/P2kjs2z.jpg
.td-newsmag-voice .td-pb-span4 .td_block_template_1 .block-title span:after, .td-newsmag-voice .td-pb-span12 .td_block_template_1 .block-title span:after {
background-color: #3f83ff;
}
The above code need to be set in theme panel> custom code> custom css.

Thank you for your understanding!

Hello !

We are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new
after that envato will refund your money and you can buy the Newspaper theme -> https://themeforest.net/item/newspaper/5489609

Thank you!

Hi,

Unfortunately if you are using mobile theme plugin, that code need to be set in theme files in -> wp-content/plugins/td-composer/mobile/header.php

Thank you for your understanding!

Hi,

1. I manage to create a new css, please try this one :
.wp-caption-text, .tdb-caption-text {
color: black;
margin: -48px 0 0 20px!important;
padding: 8px 16px;
background: #ffffffcf;
position: absolute;
text-align: center;
}
If there are some pages or posts where is not apply, please provide me a link to them.

2. Also for mobile, if you are using the mobile theme plugin, the code need to be set here -> https://i.imgur.com/W5KEgDe.png please try this custom css
.wp-caption-text, .tdb-caption-text {
color: black;
margin: -48px 0 0 20px!important;
padding: 8px 16px;
background: #ffffffcf;
position: absolute;
text-align: center;
}

Thank you!