Hi,
Please make a test using only tagDiv plugins, there were a few situations when extra plugins were interfering with the theme. IN case the problem still persists, please contact us via email at contact@tagdiv.com and provide WP-Admin access. We’ll check it as soon as possible.
Thank you!

Hi,
I think that you want to add the excerpt inside the post, if is so, then you need to use a shortcode since this element doesn’t exist in our builder:
The shortcode can be get from here:
– https://wordpress.stackexchange.com/questions/336420/retrieving-post-excerpt-as-a-shortcode

add_shortcode( 'output_post_excerpt', 'get_the_excerpt' );

And it can be set in a child theme in functions.php the use the shortcode [output_post_excerpt]
to display the excerpt, this can be set on the single post template using tagDiv Composer in “Single External Shortcode” or text with title/column text elements.

I just tested and is working – https://i.imgur.com/qz1Zi42.png – https://i.imgur.com/7StOLec.png – https://i.imgur.com/Gtb8EdI.png”

Thank you!

Hello,

This issue can occur for different reasons. One possible cause could be a plugin conflict, so please run a test using only the tagDiv plugins and check if the verification process works.
Another possible reason could be the permalinks. Please perform a test by setting the permalinks to ‘Plain’ and then check if the verification process works.
If it does work, it’s likely that you’re using an NGINX server, and you’ll need to configure pretty links accordingly -> https://cloudarcade.net/tutorial/pretty-url-on-nginx-server/ -> https://www.cyberciti.biz/faq/how-to-configure-nginx-for-wordpress-permalinks/
If none of these solutions work, a hosting option may be interfering.
Please check these two solutions, and if the issue still persists, please contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access.

Thank you!

Hi,
I see, in this situation, please make a screen record with the problem and please contact us via email at contact@tagdiv.com, provide the screen record with the problem and temporary WP-Admin access to the website. We’ll check it as soon as we can.
Thank you!

Hi,

By default, there is no option to filter only the featured video, but if you have set a specific category or tag, then you can filter your block after that category/tag.
Now, in case you have a single post template from the cloud, then you can use tagDiv Composer to create the sidebar https://forum.tagdiv.com/sidebars-tutorial/
For the standard template, you must use widgets (you can use a block widget).

Thank you!

Hi Sim2,
Yes, you can use the old templates; for this, you just need to make sure that the plugin tagDiv Standard Pack is enabled. This can be installed/enabled from Newspaper > plugins https://i.imgur.com/xRM2JwH.png
Then in the theme panel in the header section for cloud, make sure is set the -no template- and choose the header style you need (i think is style 1) – https://i.imgur.com/QFTEkF2.png
Thank you!

Hello,
From the images the settings are done ok for the ad box. It is possible that it is just a period, but if you think that this situation is possible from cloud templates, maybe it would be better to do a test, set a classic header (which was used before) and see if the header status returns to the values ​​it had before.
Thanks!

Hi,
Sorry if I misunderstood it. I knew that semantic HTML is not SEO, but yes, it is an ok practice to use them, and most likely helps with the SEO part.
If my information is wrong, I apologize, I’m not an SEO expert.
Thank you for your understanding!

Hi,
You can use the tagDiv Mobile theme, but, if you choose to do it, then you need to use the theme panel settings for it, the responsive version will no longer be used and teh layout and content will be different.
You can check all that can be done using the mobile theme plugin from our documentation:
– https://forum.tagdiv.com/mobile-theme-introduction/
– https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Thank you for the suggestion. I will add it to our list.

Hi,
We’ll check it via email.
Thanks!

Hi,
I saw that the way the filter is working on the 2 links is different, and even the options under formats seem to be different https://francegallcollection.fr/formats/cd/. Here seems to have no main. Do you have a different cloud template set on it, or is it the same as the one seen, for example, on https://francegallcollection.fr/disques/?
Is it possible to contact us via email at contact@tagdiv.com and provide us with a temporary wp-admin access so we can better investigate the situation?
Thank you!

Hi,
You need to use tagDiv Composer ro edit the page, after that select the column and in css tab replace the image – https://i.imgur.com/8MYZ6iD.png

Hi,
I just checked your website and now seems to be displaying the comments at the bottom – https://i.imgur.com/I9ZdG5K.png https://i.imgur.com/OcTISdC.png https://i.imgur.com/gUgzEAX.png

Hi,
My recommendation is to replace the Big Grid Full 10 with Big Grid Flex 6. This one can be adjusted as you want using tagDiv Composer and the settings from the layout tab https://i.imgur.com/E0YtECL.jpeg
Thank you!

Hi,
Please provide a link where I cna check those blocks, in this way it will be easier to create a css solution for your needs.
Thank you!

Hi,
If you are referring to mobile version, please disable the td mobile theme plugin and use the responsive theme version, then you’ll be able to use tgaDiv Composer to edit the header version – https://forum.tagdiv.com/header-manager/
Thank you!

Hi,
Unfortunately, we do not have exact recommendations but you can try some dedicated plugins for this:
– https://wordpress.com/plugins/doi-creator
– https://wordpress.org/plugins/tags/doi/
For plugins that can export XML files, you can try https://wordpress.org/plugins/wp-all-export/
Thank you!

Hi,
Unfortunately, the social counter currently does not support displaying Google News. However, you can create a custom button, style it to match your existing social icons, and link it to your Google News page. Please note that both the text and the count number will need to be added manually and updated whenever necessary. You may also need to apply custom CSS to ensure the button visually matches the style of the social counter.
Thank you!

Hi discernin,
Please check the answer from here – https://forum.tagdiv.com/topic/subsequent-access-to-items-purchased-with-credits/#post-537126

Hi,
If teh checkbox is unchecked, then the delete option will be displayed only for administrators (users with admin rol) – https://i.imgur.com/kKIhxbs.png – https://i.imgur.com/zaztRxh.png for the rest of authors will display only the view option – https://i.imgur.com/niAs6Fr.png

Unfortunately, our theme does not have a social share for Instagram, sorry!

Hi,
Please make a backup and contact us via email at contact@tagdiv.com and let us know the WP-Admin access. We’ll check it as soon as possible. Include the link to this topic to identify you.
Thank you!

Hi,
Can you please let me know the demo/pre-built website you are using from the Newsapper theme? if it is a pro one, then you need to use tagDiv Composer to make the settings on the footer zone or the footer elements.
Thank you!

Hi,
For me, the images are loading – https://i.imgur.com/qe15BMR.png https://i.imgur.com/ut2okzp.png
Can you check in incognito?