Hi,
I see that you have the cURL Error 28, which is usually caused by something:
How to Fix cURL Error 28: Connection Timed Out in WordPress – 6 Effective Solutions

The last option is to download the theme from the Themeforest, get teh full package after that, unzip it, and manually install teh theme plugins.

Hi,
We’ll continue this via mail.
Thank you!

Hi,
Please use an FTP or file manager and delete the tagDiv Composer plugin. After that, try to reinstall the tagDiv Composer from Newspaper > Plugins. This should resolve the problem.
Thank you!

Hi,
Unfortunately, the megam neu from our theme does not have this option, sorry!
What I can recommend is to create a page menu, and there you can set a flex block that is filtered after the settings you set in the filter tag https://forum.tagdiv.com/page-menu/
Thank you!

Hi Justin,
This situation was related to a plugin option, we already replied via email with the solution!
Thank you!

Hi,
Clarity might capture the tdb_action=tdb_ajax parameter because it sees all the network requests and tracks them in its session data. However, this parameter might not necessarily be displayed to the user in the URL when they are actually browsing the site. This is common in cases where dynamic page content is loaded using JavaScript (e.g., via infinite scroll or AJAX calls), which doesn’t always modify the browser’s address bar.
Thank you!

Hi,

Unfortunately, the Newsmag theme doesn’t offer the option to stretch the content. This feature is only available with the Newspaper theme https://demo.tagdiv.com/select_demo/newspaper-prebuilt-websites/?demo-type=pro.
As you can see here https://preview.themeforest.net/item/newsmag-news-magazine-newspaper/full_screen_preview/9512331, all the demos created with the Newsmag theme are boxed, which is due to the theme’s limitations when it comes to resizing the layout.

Thank you!

Hi,

Regarding the item count option, it appears there was an issue. One of our developers has implemented a fix, and it will be included in the upcoming theme update.
We’ll follow up with you via email and let you know everything we can do to resolve this as quickly as possible.

Thank you!

Hi janabi,
If in wordpress everything is the same set on both websites and the situation is only on one of them, I will recommend checking the DNS settings on the host to see if the settings are similar or not.
Related to registration, our theme provides 2 options, for this, one is the element “Header login” that can be set with tagDiv Composer in the header zone, and it will pop up the login modal from where you can choose to register.
The other method is when tagDiv Opt-in builder is enabled, then you can create a page for login/register using teh theme elements “Page login/register” – https://i.imgur.com/3wPEkAs.png
Another solution is to use teh wordpress settings (those from domain/wp-login.php)
Thank you!

Hi,
It is possible to have an ad blocker extension on your browser. Please make a test using a different browser or using incognito mode.
My default the ads are set in ad box using one of the 3 methods provided https://i.imgur.com/fUQ8HkW.png https://forum.tagdiv.com/ads-adsense-overview/
Thank you!

Hi,
Select teh column from he right (the one with the small gray box) and check in css tab, usually, there is set the background color and it can be removed from there.
Thank you!

Hi,
I have two suggestions. If neither of them works, we’ll need access to the website to investigate the issue further. Maybe you can set it on a staging.

1. Test with the default header and footer: Go to the Header & Footer settings, remove the Cloud header and footer, and leave them at their default state. After that, recheck the test page.

2. Test using only the theme plugins. Disable all other plugins and keep only the theme-related ones (tagDiv plugins) active.

Thank you!

Hi,
Please make a backup and contact us via email at contact@tagdiv.com and provide wp-admin access. We’ll check it as soon as possible.
Thank you!

Hi,
You will need to contact your host provider and let them know about this, they will know what should be done!
https://medium.com/@stefanledin/how-to-make-pretty-permalinks-work-on-apache-3545ee032979
Thank you!

Hi,
This was fixed and is present only in versions smaller than 3.9.2, which is the current plugin version in Newspaper 12.7.3 – https://i.imgur.com/0flN6ED.png

Here are the tools that mention that the fix is in 3.9.2
– https://wpscan.com/vulnerability/0ecaeb97-4f67-4e79-bea8-9c9a6ab7add3/
– https://vdp.patchstack.com/database/wordpress/plugin/td-cloud-library/vulnerability/wordpress-tagdiv-cloud-library-plugin-3-9-cross-site-scripting-xss-vulnerability
– https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/td-cloud-library/tagdiv-cloud-library-39-authenticated-contributor-stored-cross-site-scripting
Another solution is to manually change the plugin version – https://i.imgur.com/2V5Okji.png

Thank you!

Hi,
A website can go down due to issues with the web host, high traffic spikes, cyberattacks, problems with themes or plugins, or errors in code.
To prevent future downtime, choose a reliable host, use a content delivery network (CDN), keep software updated, have regular backups, and monitor security.
How to keep a website from going down
9 Things to Do if Your WordPress Site Keeps Going Down

Thank you!

Hi,
This situation appears when the infinite loading option is used on posts, to resolve it you need to disable the option – https://forum.tagdiv.com/infinite-loading-single-posts/
I hope this will help you!

Hi Justin,
Checking the video, the settings for Flex Flock 1 are ok, so I believe that something else is interfering. Can you make a test on a new page, set the flex block 1 there, and see if the error persists? Let me know teh results.
Also, it can be related to a code set on that page if this is working correctly on a new page.
Thank you!

Hi,
I’m sorry, maybe I do not understand correctly. It will help me more if you can provide an example.
Do you want to display only the link used for video, then you’ll need a custom code, the theme provides only the option to render the video on Single Post Featured Image.
Thank you!

Hi,

Normally, our theme relies on WordPress’ built-in email services. If emails are not being delivered, the issue is usually related to your hosting provider’s mail settings rather than the theme itself. Please follow the steps in the guide below to troubleshoot the problem: https://wpmailsmtp.com/wordpress-not-sending-email/

Thank you!

Hi,
I think that you want to set the featured image for the article, right? If so this should be stored in wordpress > media – https://forum.tagdiv.com/featured-image-or-video/ Unfortunately, there is no option to set external images for featured images withthe Newsapper theme.
Thank you!

Hi,
Unfortunately no. This is because the Newsmag theme is a boxed theme. All demos are boxed and teh content can not be stretched more than it is https://preview.themeforest.net/item/newsmag-news-magazine-newspaper/full_screen_preview/9512331

Hi jobothanow now simchris explained a bit about what you need to do if you want to migrate; what would be the order and what needs to be done.
What I want to say in addition is that it is possible that the speed problem is also related to the host you are using, the cache plugin and the settings in the theme. As simchris said, the first thing to consider would be to migrate to a much better host, which provides the necessary resources for your site. Step 2 is to check what exactly on the site is loading slowly, to solve that part. Step 3 a very good cache plugin and CDN.
If the above does not work then the last step would be to migrate to another theme, but when you do this you must take into account that everything this theme offers may not be offered by the new theme, plus if you have a demo installed everything that comes with it will no longer be able to be used with another theme, as a result you will have to make certain edits to layouts, menus … after migrating to another theme.

Hi,

Using the mobile theme and AMP is no longer recommended as it once was.
Mobile theme and amp ar limited you can use only the theme panel options under mobile theme
Also, for pages you need to set manually the content in mobile editor, content that must be created using the mobile edito,r not other builders and not copy/past the page content in mobile editor
– https://forum.tagdiv.com/mobile-theme-introduction/
– https://forum.tagdiv.com/the-mobile-theme/

Related to cache, when you are not using the responsive version, then you need to use a separate cache for the mobile version, otherwise the mobile version will be displayed on desktop and the desktop version on mobile.

Thank you!

Hi,
If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solve this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Thank you!