Hello !

Please make sure that all the system requirements are accomplished as you can see it here:https://forum.tagdiv.com/requirements-for-newspaper/

Also make sure that you follow our tutorial in order to learn how to update: https://forum.tagdiv.com/how-to-update-the-theme-2/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you !

Hi,

I think that you are referring to this, I don’t think this is a problem, but this can be adjusted only if you set a limit for the title with excerpt, you need to edit the single post template with tagDiv Composer, click on the related articles -> https://i.imgur.com/tUrzZ6B.png -> https://i.imgur.com/lV9fd1A.png

Thank you for your understanding!

Hi pavel_t,

The answer is that you can set these files in the child theme, but you need to set the right path, all the file from td-standard-pack/Newspaper and td-composer/legacy/Newspaper can be set in child theme.
In your case you want to edit a single post template from tagDiv Cloud Library, this can be edited only with tagDiv Composer, and can not be set in child theme.

Thank you!

Hi,

You can adjust this by setting a line height on that list -> https://i.imgur.com/wQxOe85.png -> https://i.imgur.com/QRnIjbT.png -> https://i.imgur.com/VtZrkiI.png

Hope this will help you!
Thank you!

Hi,

This can be a plugin conflict, please deactivate all non theme plugins, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

As I can see now the website is working properly -> https://i.imgur.com/45Pi8FR.jpg also I can not find the problem, if the problem is still there, please provide some more details and some screenshots.

Thank you!

With welcome!
Have a nice day!

Hi,

No, the Instagram counter is working -> https://i.imgur.com/jG3NQIo.png please make sure that you set right the id and you have the latest version of the Newspaper theme, v10.3
Social counter styles on Newspaper -> https://forum.tagdiv.com/social-counter-styles-on-newspaper/
If there is still a problem, let me know!
Thank you!

Hi,

Make sure that you have installed the Newspaper v10.3. If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please note that our support hours are from Monday – Friday: 8:00 AM – 17:00 PM GMT+2,
also note that we take in order of time the topics ( time when was post the question ) and if you post/replay again in your topic the time will change and will be move to recent question, therefore the answer will be delay.

Please make sure that you sort the filter after latest, because if you do not have posts set in featured category, then the grids will not be displayed. -> https://i.imgur.com/NafEY2k.png

If you are using the mobile theme plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://www.screencast.com/t/ebUIzt4se

Since Newspaper v9.7.4 you can show the responsive version on mobile theme -> http://prntscr.com/oh6r2s you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/n7fEXCy.png (to use the mobile theme template on amp) or you can disable the plugin.

Thank you!

Hi,

Please make sure that you have the latest version of the theme, Newspaper 10.3 and Wordpres 5.3.2
Please check the theme requirements – https://forum.tagdiv.com/requirements-for-newspaper/
Also if you are using firewall or security plugins, please deactivate them. If you use a plugin like Wordfence please set it in learning mode.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error, if you have these errors, you will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
As I can see your website is in 500 error -> https://i.imgur.com/nCWa16I.png
In what circumstances do they happen? Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

If you are using a single post template from tagDiv Cloud Library, then you can change that color by editing the cloud template with tagDiv Composer -> https://i.imgur.com/tUrzZ6B.png -> https://i.imgur.com/AfRkdUo.png

Hope this will help you!
Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again, also check the api key if is still in theme panel.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

Please provide some more details about this problem, some screenshots an a link to the problem will help a lot.

Thank you!

Hi,

Please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Yes, you can, you can check more about this on our documentation from here https://i.imgur.com/mOEdbdq.png -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
According to Envato license terms a theme can be used for a single end product (website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hi,

The code is no longer apply because you change the header style from style 4 to 9, for this you need to use this custom css
.home .td-header-style-9 .td-header-sp-logo .td-logo {
display: block;
}
.home .td-header-style-9 .td-header-sp-logo .td-logo {
display: none;
}
The code need to be set in Theme Panel> Custom code> Custom css

Thank you!

Hi,

If the code is set with tagDiv Composer, then you can hide it from css tag -> https://i.imgur.com/a95Wj2G.jpg (this is the same for all elements) and display it on mobile like this -> https://i.imgur.com/oxgQVwK.png if the code is set in a different way, than it can be achieved using custom css.

Thank you!

Hi,

I think that when you edited the homepage with tagDiv Composer, you set the content in header and main content, please make sue that the header elements are set in header zone because these will be display for the whole website -> https://i.imgur.com/CqsIAMl.jpg -> page content -> https://i.imgur.com/Sywz5hw.jpg
If this is not what you mean, please provide some more details.

Thank you!

Hi,

This problem can be from the larges images that you have set on homepage, it take some time until is loading -> https://i.imgur.com/sTgoq9Y.png remove these images and the website will load faster.

Thank you!

Hi,

For this you need to set on row the layout you want using tagDiv Composer, like this -> https://i.imgur.com/i7UltzG.png after that just set with the builder the elements you want in your page (also this need to be done for each page you want to have the same layout).

Thank you!

Hi,

Unfortunately the social icons can not be cahne fro theme panle, only if you set theme with tagDiv Composer -> https://i.imgur.com/mNpZL7f.png
The menu icons are set as in this documentation -> https://forum.tagdiv.com/how-to-add-icons-in-menu/ you can change theme from Appearance> Menu -> http://prntscr.com/ook6q4 -> http://prntscr.com/ook777

Thank you!

Hi,

That customer removed the theme and install it again like you do an update with FTP.

First please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins and SEO Yoast, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please use a Facebook debugger -> https://pagely.com/blog/facebook-debugger/

Let me know the results!
Thank you!