Hi,

I see the problem, never saw something like this before however. Could you make a quick test and deactivate all non-theme plugins and check again?

Seems to say that the HTML is corrupted when checking the page source
– https://www.screencast.com/t/GuDYnIAvNI1D
Also investigate code in the htaccess, try for example to remove all the code found there (make a backup) and re-save the permalinks in WordPress settings. Then try again.

Thanks

If the problem persists even after clearing all caching (browser cache, website cache, CDN etc) you could investigate plugins as well. Ultimately disable the theme lazyload for the time being, in the theme panel.

Please let us know if you should find anything that can help in our investigation.

@mscgluk The out of memory error would mean there is not enough memory, we recommend the values mentioned in the requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

@gooma2 From what I can find that image format is not supported by all browsers at the moment, despite Google recommending it, so there would be need for a fallback

– https://developers.google.com/web/tools/lighthouse/audits/webp
– https://github.com/google/WebFundamentals/issues/6773
– https://stackoverflow.com/questions/53588983/serve-images-in-next-gen-formats?answertab=oldest#tab-top

Hi,

So the options to choose the socials for sharing are missing in the theme panel? Only Facebook is displayed?

They should be like this – https://www.screencast.com/t/dcf3I5rtEW

How does the theme panel look in your case? Try to force refresh the page in the browser, see what happens (Ctrl+Shift+R), could be a browser cache issue.

If I misunderstand please correct me.
Thanks

Hi,

Does the same happen if you disable the theme and use a default WordPress theme? The theme doesn’t affect the permalink structure you set in WordPress settings, so the links should be the same regardless of the theme being active or not.

Using postname in the permalinks should display the post name
– https://codex.wordpress.org/Using_Permalinks

Thanks

Hi,

Only one demo can be installed at a time, so installing the fast news demo will automatically uninstall the default demo.
The process will import the demo theme panel settings overriding the current settings, also it will import the custom demo design like the header customization you mention
– https://forum.tagdiv.com/installing-demos/

If you only want the same header as the fast news, let me know. I will provide you the header customization the demo uses. Let me know what you want to do exactly.

The homepage of the demo is imported only when the demo is installed with content.

Thanks

Hi,

The login link displayed in the top menu is defined in this theme file
– https://www.screencast.com/t/GDpvpxGWUeM
This is a similar topic – https://forum.tagdiv.com/topic/login-redirect/

So you can modify the link to lead to an address of your choosing, this is an example where the login link is modified to direct to Google
– https://www.screencast.com/t/ogPRT15z

Thanks

Hi,

What shortcodes are you referring to? Updating the theme and WordPress should have no effect on shortcode functionality in general.

Some users recommend to test the new WordPress update on a local copy of the website, or testing environment, not the live website. This would be safer indeed.

Others will not make the update for the time being and prefer to monitor the developing situation, for example
– https://yoast.com/should-you-update-to-wordpress-5-0/
– https://wpml.org/2018/12/wait-before-updating-to-wordpress-5-0/

Thanks

Hi,

I see the problem, some of the images are not loading it seems. In the footer the images are displayed.

Try to access the super cache settings in the WordPress dashboard and clear the cache. Then check if the images appear.

Thanks

Sorry for the delay, we try to reply in all topics as soon as possible, within the allocated support hours.
Also as a note, please try not to reply in your own topic multiple times, this will only delay the response from us. So for example this topic would have been among the first in priority without that last reply.

1. The cloud smart list templates display only the smart list itself, the post content element is or should not be present in the template
– https://www.screencast.com/t/PtSK5cwMYM
If you edit a smart list post template you can see that the post content is missing, only the smart list element is there.
So if the post contains other content besides the smart list, it will not be displayed. if that is the case, it would be better to use default post templates.

But that means that in order to display a block in the post page, after the content, you would have to maybe edit the post template files and enter it there, or in the content directly
– https://forum.tagdiv.com/topic/how-to-ad-block-under-the-post/

2. With no AMP and mobile theme plugin, the same smart list template from desktop will be displayed at all times and for all devices.

3. A code like this will do that – https://www.screencast.com/t/9qSmvpF4w

.td-smart-list-pagination .td-icon-right,
.td-smart-list-pagination .td-icon-left {
display: none;
}

4. Maybe like this, with CSS is easiest – https://www.screencast.com/t/6JPPg5La

.td-smart-list-pagination .td-smart-back {
display: none;
}

Thanks

Hi,

In my case there is no such problem, the meta boxes are always at the bottom of the page
– https://www.screencast.com/t/pVjvppttONLx
Maybe try to disable them and re-enable them
– https://www.screencast.com/t/FgjAuc4b
Also force refresh the page a few times (Ctrl+Shift+R). Try to switch switch to the code editor window
– https://www.screencast.com/t/craz7zvp

Thanks

Hi,

There is no need to edit that text, once you apply the template to an author it will display the respective authors name instead
– https://www.screencast.com/t/5cqKloaWgn4
– https://www.screencast.com/t/t3D5XAjjr
– https://www.screencast.com/t/stZ13nhWH

There will be placeholder text in the cloud templates, but it will change and display the necessary information once applied to the post pages, author pages etc.

If I misunderstand please correct me.
Thanks

Hi,

@rihtak I could take a look if you could provide a link to the website. Mention how exactly you want it to be and I will try to give you a solution if possible.

Hi,

That update method is not so reliable, it can fail at times. Better use the other update methods, either by WordPress or by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method is the most recommended and reliable update method. The guide presents the steps for each of them however. Please try to update by a different method if possible.

Thanks

Hi,

Sorry for the inconvenience, we reply in all topics as soon as possible, following the support hours displayed in the banner at the top of the forum.

So installing the latest version of the theme is breaking the website. I would suggest that you start by checking that all the theme requirements are met
– https://forum.tagdiv.com/requirements-for-newspaper/
The WP memory is recommended to be set to 256M, this is enough for most websites. Insufficient memory can cause many problems. If needed contact the hosting provider and they should be able to increase/activate all the necessary parameters, not just the memory.

The error in the screenshot you provided mentions the social counter plugin. If you cannot login as admin in the website, please disable all the plugins by FTP
– https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
That should allow you to access the website backend. Then access the theme plugins
panel and reinstall the theme plugins
– https://www.screencast.com/t/8Zr1931EtQ5R
Leave other plugins inactive to see if the problem is fixed. Let us know the results.

Thanks

Hi,

From what I can see the sharing does not appear in some posts on desktop as well
– https://www.screencast.com/t/Z0PR4Hvcn
They are in the intended position and can be clicked, but they are stuck in opacity 0 for some reason. There should be a transition there to switch the opacity to 1, seems to be missing however
– https://www.screencast.com/t/Z0PR4Hvcn
A quick fix would be to force them visible – https://www.screencast.com/t/3XgxybGh1

.tdb_single_post_share .td-post-sharing {
opacity: 1;
}

Maybe this is happening because of a conflict, or maybe minification, can’t say for sure.

Thanks

Hi,

Some theme plugins have to be updated manually, delete them and reinstall them. The latest versions of the theme plugins can be found if you download the full theme package from themeforest (in the plugins folder)
– https://forum.tagdiv.com/whats-included/

Thanks

Hi,

@ladotg I tried the code from above again, seems to still work for the big grid slide
– http://prntscr.com/lt0u13
Maybe force refresh the page in the browser after adding the code (Ctrl+Shift+R), could the browser cache to blame.

I could also take a look if you could provide a link to the page where you have the big grids slide element.

Thanks

Can’t say I know how that would be possible or how it is done, haven’t tried something like that. If you have an idea you could go ahead and try it.

Hi,

You can see all of the block settings here – https://forum.tagdiv.com/block-settings-guide/

Please let us know if you have more questions.

Thanks

Hi,

Indeed, the mobile theme plugin is included in the full theme package on themeforest (plugins folder)
– https://forum.tagdiv.com/whats-included/
If you have a problem on mobile, please provide a link to the website so we can take a look.

Thanks

Hi,

That code will simply add some margin below each line of the lists. I could take a look at it, please provide a link to that test page if possible. How does the list look without the code in your case?

Thanks

Hi,

I made some tests on my end and the same happens in my case, when attempting to translate a cloud template.
Seems cloud templates are not translatable, there will be problems as you mention. I will add this on our list to see what can be done about it. Sorry for the inconvenience.

Thanks

Hi,

Regarding the lazyload issues, some users report that they have cleared the browser cache, website cache etc and the problem was gone and the lazyload works for them as intended.

If you already tried the above with no positive result, disable the theme lazyload for the time being, in the theme panel. There will be no problem doing so.

If you try this and it works, please let us know.

We will still monitor the situation and continue the investigation to hopefully identify what could be causing problems with the new theme lazyload implementation.

Sorry for the inconvenience.
Thanks

Hi,

Seems I completely misunderstood everything, sorry about that.

The mobile menu will appear after all the page resources are loaded. While the page is still loading the menu will be unavailable. I don’t think there is a solution to speed this up by code.

The included mobile theme plugin is more optimized for mobiles, it will simplify the website and provide a noticeable improvement in terms of speed on mobile. Maybe make some tests with it and check the differences
– https://forum.tagdiv.com/the-mobile-theme/

Thanks