Hi,

I believe that what happened there was caused by not deleting the composer plugin provided by the Newsmag theme. The Newspaper theme does use the composer as well, but it is a different version of it.

I was going to delete the composer and install the one provided with the Newspaper theme. I should have suggested you try this, but in case it did not work, I would have continued investigating. However, now that you solved the problem, everything is in order. I see you installed a demo and the website looks and works fine.

Let us know at any time if you need help customizing the demo, or if you have any questions, we will provide assistance.

Thank you!

Hi,

That would mean there is a problem, if the composer doesn’t save the links you enter for the titles.

I tested on my end again, the link I set for the block title seems to save correctly, for example https://i.imgur.com/bViG14q.png
And the saved link is on the website https://i.imgur.com/xh5rpzJ.png

I believe this is your website https://www.peterboroughimages.co.uk/
Despite using an old theme version, this should still work.
Does the composer save other changes made on the page?
What if you try in a new page, with a new block, does it work correctly there?

If you want I will take a closer look at this. In this case I suggest sending us an email at contact@tagdiv.com and providing admin login for the website, so I can investigate why this is happening. Let me know.

Thank you!

Hi,

I see the error is displayed everywhere, the website doesn’t function at all, including logging in. The composer must be removed manually, so the website functions again, then the problem must be investigated.

Please send us an email as soon as possible at contact@tagdiv.com
In the email provide access to cPanel, or FTP, or any server/file manager the hosting provides. This will be needed to access the files and remove the composer, and for investigating further.
Also provide admin login for the website, so I can log in once the composer is removed, and test. I will investigate why this is happening. Let me know.

Thank you!

Hi,

It could be a low wp-memory issue, but it could also be something else perhaps. I suggest increasing the wp-memory, it can be done like this in the wp-config file
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
It will require using a file manager, like the one from cPanel, or FTP.

If that does not solve the problem, I suggest sending us an email at contact@tagdiv.com and there please provide a link to the respective website, admin login, also access to cPanel or similar. We will take a look.

Thank you!

Hi,

There will be a new update released for the Newspaper theme, I believe it will be available this week most likely. Our developer team fixed the problems that are now happening with various plugins regarding vue.

Initially they fixed it for conflicts with the AIO plugin specifically, but after we received more feedback from our users there were more modifications, to try and prevent such issues from happening anymore.

When the new update is released, update the theme and please let us know if the issues are solved. We are very sorry for this situation. Some users with similar issues reverted to the previous theme version due to the problem. If you haven’t done the same, then the only option would be to wait a little more time until the new update is released.

Thank you!

Hi,

I believe you are referring to the blocks that display the posts, and the titles of these blocks. The title is simple text in this case, and has no relation to the categories.

However, if you want them to be links and lead to category pages, you could set links for each of them, in the composer https://i.imgur.com/tnXUX3Y.png

If that is what you want, then set links to the category pages you want, for each title of the blocks that displays posts.

In case I am misunderstanding, please mention a few more details about what exactly you would like to do. Let me know.

Thank you!

Hi,

The post templates use thumbnails to display the featured image, these would be the sizes that are used for them – https://i.imgur.com/7hCV0YQ.png

If the original image used as featured is large enough to allow the theme to create the needed thumb, depending on the post template used, and if the thumb size is active, the theme will create the thumb and use it. If the image is not large enough or the thumb size is not enabled, the theme will use the original image.

Could you provide an example of this issue happening on the website? I will check it. Let me know.

Thank you!

Hi,

The sidebar seems to be displayed on top of the content on mobile, which is very unusual. I believe something is interfering with the theme javascript.

I believe you are using the Litespeed plugin, I know it has optimization settings for the javascript, could you make a quick test and deactivate the plugin then check if the issue is solved? If it is solved, it could mean a setting from the optimization panel is causing the problem. But if it is not solved, something else is causing it.

I could take a closer look at this directly, in this case I will need admin login for the website. You can send us an email at contact@tagdiv.com and provide them there, also include a link to this topic in the email.

The mobile theme is an optional plugin, use it only if you want to. It will affect the posts, meaning their template. The mobile theme has a dedicated template for them. You don’t have to create the posts twice, desktop and mobile. That is the case only for pages.

Let me know.

Thank you!

Hi,

That is one of the main differences between Newspaper and Newsmag, the capability to edit templates with the composer.

The Newsmag theme provides only standard predefined templates, which will only display the elements that are defined in the template files. If you would like to display something after the content it would require editing the file corresponding to the post template you are using, and entering it there. I can mention how it can be done.

But before that, is it a shortcode that you would like to add? Or what kind of code exactly? There may be another way, which is to enter the code in article bottom ad spot in the theme panel https://i.imgur.com/iNdq8d2.png assuming the spot is not used for an ad. Or maybe they can both function from there.
If that does not work or is not possible for some reason, then the only option would be to enter the code in the post template file directly. A child theme can be used so the modification won’t be lost after a theme update. We can discuss more, let me know.

Thank you!

Hi,

I am checking now. From what I see the menu doesn’t work correctly while logged out, on any device/browser. When logged in it works fine https://i.imgur.com/nlWYIhO.png

This can happen due to caching or various optimizations, which normally apply only when logged out.

I have investigated the problem on your website, and disabled a setting from the optimizer plugin used on the website https://i.imgur.com/CwWXWHt.png

Now the menu seems to work correctly at all times https://i.imgur.com/G4XFGJg.png

Could you please check as well and let us know?

Thank you!

Hi,

Based on how it is now, meaning included in a table, it looks like this https://i.imgur.com/Rq3X8MY.png

In terms of positioning I believe it is how you want it, centered.
The border of the table can be removed with some CSS, for example
https://i.imgur.com/jiKuVj5.png
The code for that is here -> https://pastebin.com/SkPkk2Gb
It can be entered in the theme panel custom CSS section.

Without a table it would indeed be positioned next to the logo, normally a header is is wider, like 728px in width and it occupies the full space. A smaller ad would be next to the logo with empty space to the right. Then something like this would work for example
https://i.imgur.com/vEbtzTo.png -> https://pastebin.com/LpJ7ypF8

But either way will be fine, as long as the ad is where it should be.

Thank you!

Hi,

1. I believe that will be possible. I see the plugin provides implementation by shortcode, if this is the plugin:
– https://radioplayer.luna-universe.com/documentation/wp/
While the Newsmag theme does not have a header builder, the header template file can be edited and the shortcode entered in it. It can be done in a child theme as well.
Maybe the shortcode can alternatively be entered in the header ad space, that field should run shortcodes.
We could test both methods, it should be fine one way or another.

2.3. When navigating through the website, from one page to another for example, the entire page will be refreshed, including the header. This is normal to happen, it’s not something specific to our theme. So the header will be loaded again together with the player inside it. The header isn’t something fixed in the website, wo that while the rest of the website refreshes it stays the same. I don’t think this is possible, and not because of the theme.

However, maybe our developer team could think of a solution, in case it can be done somehow. I found a similar topic online and there may be ways
– https://stackoverflow.com/questions/2929820/forcing-wordpress-header-to-not-refresh-on-page-load

So you could ask about it by submitting a request on our custom work page
– https://tagdiv.com/submit-a-request/
My colleagues will analyze the request and get back to you as soon as possible.

Thank you!

Hi,

That seems to be an issue. The currency position should be the one set in woocommerce

https://i.imgur.com/Qko38Ku.png → https://i.imgur.com/0eNy0xT.png

Inside the cart it is displayed correctly, but in the cart preview it is not. I have added this issue on our list and it will be fixed.

As for the currency icons, those can’t be changed from the theme. You could try something like this -> https://woocommerce.com/document/change-a-currency-symbol/

Thank you!

Hi,

I am checking the slider now. I see it like this for example, I made a few screenshots
– https://i.imgur.com/0ptURDA.png
– https://i.imgur.com/prvk2yB.png
– https://i.imgur.com/DNgYHzV.png
– https://i.imgur.com/NB5KBnc.png

Are some of these images incorrect? I refreshed the page a few times, the images are still the same from what I can see. Maybe I am missing the problem.

If there are issues with the images sometimes, maybe they are caused by the Jetpack image optimization that I see you are using – https://jetpack.com/support/site-accelerator/ This may resize the images or cause them to not look as they should. If possible you could try disabling this feature, clearing the cache, then checking to see how the images look again.

Thank you!

Hi,

Are you maybe using Cloudflare? – https://kinsta.com/knowledgebase/error-520/
If you do, would it be possible to test without it being active for a while?

Even if you do use Cloudflare however, it would be unusual if the cause of such problems are the mobile theme + AMP plugins, and only after the latest theme update. Please send us an email at contact@tagdiv.com and provide admin login, also if possible a server manager if the hosting provides one. We will take a look, maybe we can find out why there are such problems.

Thank you!

Hi,

This is how I see it – https://i.imgur.com/SJfNZKX.png
For the line/border try this code – https://pastebin.com/3E0P7vW0

In your screenshot that is the sticky mobile header, that could be made as well to look better. Try this code – https://pastebin.com/6EiYNLLh

Let me know.

Thank you!

Hi,

Please contact us via our support forum, or by email at contact@tagdiv.com when you have questions or issues, those are our main support channels. We check regularly in the Envato forum as well, but it is faster through our forum or email.

Regarding the Instagram issue you mention, I can say for sure that the Instagram integration we provide in the theme works perfectly fine at this time. Assuming you are using the latest theme version https://tagdiv.com/newspaper/

But if this is your website http://podcastermatrix.com/ -> https://i.imgur.com/NsNEUra.png then I see you are using a theme version that is about 3 years old I believe. So there will most likely be problems, the theme can’t function properly for life without updating it. The Instagram functionality has been changed in the theme many times over since then, in order to maintain it. But by using such an old theme version you will not benefit from anything we added or modified over the years.

Please consider updating the theme as soon as possible https://forum.tagdiv.com/how-to-update-the-theme-2/ if you want it to work correctly and fully.

If you have questions let me know.

Thank you!

Hi,

The page title will be a h1. It is however unclear what the problem that you are describing actually is, unfortunately. Please let us know what exactly you want us to do or help with. Provide a link to that page so we can inspect it, and see what h1 headings are present in the page.

In your homepage for example there are 2 h1 headings, this one in the page content https://i.imgur.com/X2TgIL1.png
And another one here – https://i.imgur.com/0LUyBL8.png
Those are text with title elements, and they have settings to choose what their title will be -> https://i.imgur.com/mo9Lezm.png
Please choose what you want for the title of the text with title elements from the page, if that is what you would like to do.

Thank you!

Hi,

Let’s try and sort this out. You mention that you do not want to display the page title on pages. Please provide a link to a page from your website where the page title is displayed, so we can check it and finally solve this query.

Thank you!

Hi,

Are you perhaps using any lazyload for iframes? That could affect the featured videos as well. Some caching or optimization plugins could cause this. If you want us to investigate the issue, please send us an email at contact@tagdiv.com and provide admin login for the website. Let us know.

Thank you!

Hi,

Maybe it is possible that our custom work team could create something like that. If you are interested please submit a request on our custom work page and mention all the details https://tagdiv.com/web-development-services/

Thank you!

Hi,

I have replied by email. Sorry for the delay, and I am also sorry that you feel that you have to expose all our team that is working for developing, maintaining and supporting the theme, for the problems that are happening on your website. I would like to specify that all themes can have issues.

Some however are not even issues at all, at least not that the theme is causing. Like for instance point 3 you mention above, the admin bar is added by a plugin you are using, which is buddypress. Please disable it in buddypress as I mentioned in the email

Please also try to take into account the support schedule displayed multiple times in the forum. That is valid for the email support as well. We try our best to get to them all fast, but also be as helpful as possible and provide solutions or investigate the matters. These may take time unfortunately.

Please let’s continue by email if possible. I will try to help.

Thank you!

Hi,

We apologize for this unfortunate situation.

That notice that is displayed on the website, happens in a specific case.

Due to an issue, the notice may appear when using an older theme version. The issue was solved a long time ago actually, but if an old theme version is used, then it may happen.

So if it did happen on your website, assuming the theme was activated with the key, please consider updating the theme as soon as possible, or resetting the activation and reactivating the theme with the key, in the theme system status panel
-> https://i.imgur.com/5SU7ldm.png

The notice will then go away permanently from then on, as long as the theme is activated.

We are very sorry for the inconvenience, please let us know if there is something we can help with, by sending us an email at contact@tagdiv.com We will help.

Sorry again for this inconvenience.

Thank you!

Hi,

The theme ad system is quite simple, enter the desired ad codes, and the theme loads them. It is as simple as it can be. Then the should be served by the ad provider you are using, and displayed on the website.

I am looking at the header ad you mention. I see an ad code is used, and an ad is displayed https://i.imgur.com/RLLTZxc.png

On mobile the ads looks like this https://i.imgur.com/GZjJoCB.png It isn’t quite right, but I see the ad you are using has a fixed specific width, so that is how it will be displayed.

Could you please mention the CSS tags you are referring to? Or a few more details about what you have identified from the theme that cause issues with the ads you are using. I will look into it. The theme should not influence the ads themselves in any way. It simply loads the ad codes entered in the ad spots.

Let me know.

Thank you!

Hi,

I tried to view the website, but it seems to be in maintenance mode at this time https://i.imgur.com/StW3yva.png

I suggest sending an email if possible at contact@tagdiv.com and there you can provide admin login so I can log in and see the website. Then please mention how the logo should be exactly, and I will provide a solution if possible.

Let me know.