Hi,

Page speed can be affected by many factors. Having complex Visual composer elements on pages can have a negative impact on page speed. I believe that is the functionality of the post grid that from Visual composer. You could try to reduce the initial number of post loaded in the grid, that should have a positive effect on loading speed of the grid.
Also check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
You could use theme grids and blocks to display the posts. These are all the available blocks and grids
– https://demo.tagdiv.com/newspaper/block-1/
– https://demo.tagdiv.com/newspaper/big-grid-1/
– https://demo.tagdiv.com/newspaper/full-big-grid-1/
Use the selection on the right to switch block and grid type.

Thanks

Hi,

Please try to deactivate all plugins except theme plugins as a test, and clear all caching installed. Then check again. If there still is a problem, send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.

Thanks

Hi,

The only modified files from theme versions 8.1->8.11 are the ones mentioned, They were modified for security reasons. The other changes were Visual composer and Revolution slider updated plugins to the latest version.

Thanks

Hi,

Please try and use only the numeric part of the Facebook Id, like this
– https://www.screencast.com/t/LLTtcLHZ
Enter only those numbers in the Facebook ID field of the social counter, and check the results. It should display accurate information. Please let us know if there is still a problem.

Thanks

Hi,

After the actual post content you can add a Source name/URL and also a Via name/URL field
– https://www.screencast.com/t/aVEaBrryJ9
– https://www.screencast.com/t/anTRomjXc1Wk

Thanks

Hi,

I believe you are using a different video source than the supported ones (Youtube, Vimeo, Dailymotion or Facebook). Please use featured videos only from these sources, as mentioned in the guide
– https://forum.tagdiv.com/featured-image-or-video/

Thanks

Hi,

There are links with the properties mentioned, in the smart list pagination
– https://www.screencast.com/t/qWoxoe9l4F
That would be sufficient for paginated content, there should be no problem regarding Google.

Thanks

Hi,

The theme can display custom post type as well. If that plugin is creating a custom post type (probably recipe) that can be displayed in blocks by entering the post type name in the required field. All your custom post type are displayed in Theme panel->CPT
– https://www.screencast.com/t/zpgmduvWWE

Thanks

Hi,

I believe you are trying to create a mega menu, in the header. There is a mega menu with sub-categories or without sub-categories. In this guide you can see how both are created
– https://forum.tagdiv.com/mega-menu/
There is no need to activate the Revolution slider. Simply install it from the theme package and if you want import one of the demo sliders
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/
Then it can be placed on pages, with the composer
– https://www.screencast.com/t/kVoHYxOhfJC
Please let us know if you have further questions, or you need help.

Thanks

Hi,

Make the modification to the number of products in this file
– https://www.screencast.com/t/lO6yXobqdb2o
Or try this solution – https://docs.woocommerce.com/document/change-number-of-products-displayed-per-page/
Fro the display issue use a code like this, there seem to be some unusual properties to the styling of the products
– https://www.screencast.com/t/GCcEaoVvE
Enter the code in Theme panel->Custom CSS section

.woocommerce ul.products li.product, .woocommerce-page ul.products li.product {
margin-right: 20px;
}
.woocommerce ul.products li.first, .woocommerce-page ul.products li.first {
clear: none;
}

Thanks

Hi,

@kurmeh Updating the theme should not cause any problems. All the steps required for different methods are described in the guide. The auto update method is not fully reliable unfortunately, sometimes it can fail to update the theme. Try the other methods instead.
As mentioned updating by FTP is the most recommended. Follow the steps as presented, and there will be no problem.
If there is a problem after the update, please provide details about it and a link to your website if needed and we will help you.

Thanks

Hi,

We do not provide support over the phone. You can explain the situation or problems you are having with the theme here on the forum. Provide a link to your website if possible, and more details about the issue so we can understand better. The faster we identify the problem, the better.

Thanks

Hi,

Please provide more details about what exactly is happening, so we can understand better. From the information you have posted, we cannot give you a solution. Some screenshots or a link to your website pointing to the issue, would be very helpful.

Thanks

Hi,

We are aware of the current issues with the weather widget. We are working to fix the functionality of this widget, as we speak. There were changes made on the weather provider side, we will have to make modifications to it on the theme side. A solution will be provided as soon as possible. Sorry for any inconvenience caused.

Thanks

Hi,

If it happened after the update, please go to your plugins section and deactivate the tagDiv composer plugin. This composer is automatically activated when the theme is installed or updated. It can cause similar issues for pages or posts that contain Visual composer elements.
After deactivating it everything should display like before.

Thanks

Hi,

The ajax filter will act as a different filtration on the block. Clicking on a category present in the ajax filter will display posts from that category. That is how the blocks work, there is no option to change that functionality. If you want posts from more specific categories to be displayed, add their IDs in the categories filter. More about the available block settings here
– https://forum.tagdiv.com/block-settings-guide/

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Hi,

I don’t know why you would like to do that. This would require modifications to the tagDiv composer plugin. If you want to remove that line this is the file from the composer where you will have to make the modification
– https://www.screencast.com/t/U4f6gvHStw

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Hi,

The theme default login can be disabled in the theme panel
– https://forum.tagdiv.com/login-how-to-enable-user-registration/

Thanks

Hi,

A cache can cause a delay before the changes on the website are displayed. Most caching plugins have configurations and settings in order to avoid this for known users for example. Also some caching plugins can interfere with the mobile theme plugin functionality.
The recommended caching plugin would be the WP Super Cache
– https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hi,

Hi,

Please check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you, as they might have a recommended method in this matter. These parameters are essential for the functionality the theme and plugins.
Let us know if there is still a problem.

Thanks

Hi,

That would require modifications to this theme file
– https://www.screencast.com/t/xB0AFAie
Make the modifications there and make some tests to see if everything works properly.

Thanks

Hi,

It could be font related, maybe the font used cannot interpret the language characters. For me when I enter Thai text, it is displayed like this (default theme fonts)
– https://www.screencast.com/t/isJdQPUtq
Or Chinese text – https://www.screencast.com/t/nyw3cqDjH
Maybe try loading some language specific fonts and make some tests, also enable the subset for specific language
– https://www.fontsquirrel.com/fonts/list/language/thai
– https://cooltext.com/Download-Font-%E7%B2%97%E6%A5%B7%E4%BD%93%E7%AE%80+Kai+Bold
– https://forum.tagdiv.com/font-customization/

Thanks

Hi,

Something is not functioning properly in the website. There are missing container classes in the header. The boxed layout is not applying properly. This could happen if you made modification to the actual header templates in the theme. I could give you a code as a quick fix
– https://www.screencast.com/t/Oz6y0rfd
Then you can use the code provided to set a background image
– https://www.screencast.com/t/mCVY6HJ7
But if you used any custom code for the header elements and made modifications to the header template, best you go over them again.

Thanks

Hi,

This is not the only suggestion that needs implementation. There are many other recommendations and suggestion, and each one is taken into consideration. The developer team is analyzing all of them, it is hard to decide which one gets introduced first. I believe there are other priorities at the moment. We will just have to wait and see what the theme updates will bring.

Thanks

Hi,

The post sharing in socials is handled by the Yoast SEO plugin (this is the recommended plugin), the theme has no control over this
– https://forum.tagdiv.com/facebook-share/
More useful information in this matter here
– https://yoast.com/social-media-optimization-with-yoast-seo/
– https://kb.yoast.com/kb/custom-open-graph-tags/
– https://kb.yoast.com/kb/facebook-sharing-updated-details/
– https://code.tutsplus.com/tutorials/the-beginners-guide-to-wordpress-seo-by-yoast-social-settings–wp-32840

Thanks