Hi,

If you have sent us an email with admin login credentials we will take a look, and reply by email.

Thanks

Hi,

Unfortunately I do not understand what you mean. Please provide more details about the problems you are having, for a better understanding. The methods available regarding the theme update are mentioned in this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method is the most recommended update method.

Thanks

Hi,

Something like that could be available in a future theme update, but for the moment the functionality is that some modules display an excerpt, others do not. The modules can be customized through a child theme. So you could make the customization in a child theme, that way you will not lose theme in case of theme update
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
If you manged to implement the excerpts in those modules as shown, you could color them specifically fro those modules
– https://www.screencast.com/t/1BDz8BqaX

.td_module_mx20 .td-excerpt {
color: yellow
}

Thanks

Hi,

I could not say if there are any plans in this matter. The team is working continuously to provide the latest features in the theme, there are many possible implementations considered. This could be one of them in a future update. We will just have to wait and see.

Thanks

Hi,

I have inspected the website on mobile, but I do not see any issue with the mobile menu at the moment
– https://www.screencast.com/t/Iwksrvzp
– https://www.screencast.com/t/M8X6pHOz14Ua
All the menu items work properly, there is no problem browsing the website on mobile. Please provide more details about this trouble so we can understand better and test further.

Thanks

Hi,

@ibrandmg Please provide more details about the problem you are having, so we can understand better. The previous question was about the option to stretch the rows on pages
– https://www.screencast.com/t/oq5I29QT9z
I don’t see any problem on the homepage, the header is stretched from the theme panel from what I can see at the moment
– https://www.screencast.com/t/kT7F5NO6K9i5
If you have a problem using the composer please explain what you are trying to do, and what is happening. Here you can find out more about the tagDiv composer
– https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks

Hi,

That is an unusual problem, if the thumbnails are blank in the actual media library. Maybe they have been removed from the uploads folder, or something happened to the folder where they are kept. You could check if the images are present in the uploads folder
– http://www.wpbeginner.com/beginners-guide/where-does-wordpress-store-images-on-your-site/
– http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/

Thanks

Hi,

Any modification made to a block will affect any instance of the block. You cannot edit the block that is on one row in the code, without affecting all the other same type blocks. The block 4 you mention (like all blocks) has a predefined layout conditioning for each row settings where it is placed
– https://www.screencast.com/t/oyUvHL1f6
So when a block is place on a full row it will always display 3 modules, on 2/3 row it will display 2 modules etc.
Also each block will have it’s own filtering, this cannot be synchronized between blocks unless same filtering and sorting is used for all of them.
Please create the design you want using different elements or blocks, and achieve the same result through block filtering and sorting systems, maybe use the offset as mentioned
– https://forum.tagdiv.com/offset-feature/
The same block cannot have one functionality on the first row, and a different one in the other rows. But different blocks can.

Thanks

Hi,

We did not have any similar reports concerning the Yoast SEO plugin. The plugin is compatible with the theme. The theme should not be affected by it.
These are some general recommendations for the internal server error
– http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Check the theme system status as well, it should be according to the documentation
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hi,

Please note that each demo contains custom code and design. The Business demo date is specific to the business demo, there is no date widget that can be placed on pages. It contains a simple text with title followed by a code in a Raw HTML element
– https://www.screencast.com/t/tXNsFzYsQI
– https://www.screencast.com/t/K2FSyubG
You could use a different method as well to display the date in a raw HTML element
– https://www.arclab.com/en/kb/htmlcss/display-date-time-javascript-php-ssi.html
– https://www.screencast.com/t/OsL4JrjqrD
– https://www.screencast.com/t/LvJw6yGKE5YV

Thanks

Hi,

Please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you, as they might have a recommended method in this matter.
Then try to edit the page with the composer. If there is still a problem, try deactivating all plugins except theme plugins as a test and clear any installed cache. It could be a plugin conflict. The composer works properly with the theme so there should be no issues. Check if it works on a newly created page as well. Let us know the results.

Thanks

Hi,

There are many topics, tutorials and guides here on the forum, regarding page speed optimization. Some of them here
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
You can search the forum for more tips and tricks about website optimization, and maybe try the mentioned solutions.

Thanks

Hi,

The theme blocks can display custom post types, just enter the custom post type in the required field
– https://www.screencast.com/t/LeRa9mf2
The post can also be sorted alphabetically if that is needed. These are all the viable block settings at the moment
– https://forum.tagdiv.com/block-settings-guide/

Thanks

Hi,

You can set a color for each of the category tags, in the Per category settings in the theme panel. Like in this example
– https://www.screencast.com/t/0AMRDNij
– https://www.screencast.com/t/jR5XvZ7S02t
– https://www.screencast.com/t/j2jfsFe306m
More about category settings here – https://forum.tagdiv.com/how-category-settings-work/

Thanks

Hi,

The admin ajax could be blocked by the server, doe to the multiple requests it makes. Open the browser inspector in the theme panel, and select the console tab
– https://www.screencast.com/t/LfjiX2pY34zA
Then check if there are any errors while saving a setting in the theme panel, they will appear in the console. In some cases the admin ajax process is blocked by the server firewall or security settings, causing this issue
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Thanks

Hi,

As we speak we are currently testing different solutions. Hopefully it will not take much longer. Once a working solution is found it will be provided. Again, sorry for this inconvenience.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login information. We will take a look. The social counter plugin code does not have be modified in order to display accurate information.
Also paste a link to this topic in your email.

Thanks

Hi,

If you have increasing traffic on the website, maybe you need to consider a better hosting plan. The theme requirements are as follows
– https://forum.tagdiv.com/requirements-for-newspaper/
Additional modifications need to be made to these WordPress and server parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Test while having only theme plugins active, some plugins can have a negative impact on performance. Here are some general WordPress tips
– https://codex.wordpress.org/High_Traffic_Tips_For_WordPress
Also some similar forum topics that you can read for more information
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/

Thanks

Hi,

By setting a minimum size for the module like in the code provided above, the module size and shadow will always be the same size, given a shorter or longer title. You could increase the minimum height value if you want to display longer excerpts
– https://www.screencast.com/t/AVT2FIzxMd8

Thanks

Hi,

I believe that would have to be done by modifying the actual pagination in the code. The archive pages use default pagination
– https://www.screencast.com/t/6oZ9zmunT0
The pagination is defined here – https://www.screencast.com/t/X7ENjLcM
But maybe you could try different methods first to prevent the crawl on specific pages
– https://orbitingweb.com/blog/wp-archive-noindex/
– http://www.wpbeginner.com/wp-tutorials/how-to-hide-a-wordpress-page-from-google/
– https://webmasters.stackexchange.com/questions/44171/should-i-block-wordpress-archive-pages-from-search-engines
– https://kb.yoast.com/kb/how-do-i-noindex-urls/

Thanks

Hi,

If you are using the mobile theme, this has predefined templates for the homepage, post page, category page, etc. The homepage will always display a top grid containing posts you enter in the Featured category
– https://forum.tagdiv.com/featured-posts-2/
In the bottom of the page, there will be a Latest articles section containing your latest posts. Content for mobile pages has to be entered through the Mobile editor, located in the page edit screen at the bottom.
More about the mobile theme plugin here
– https://forum.tagdiv.com/the-mobile-theme/
Please note that the mobile theme plugin is an optional plugin, not required. If it is not active, the same content from desktop will be displayed. The main theme has a fully responsive design and will adapt the website for mobile devices.

Thanks

Hi,

He should have access to his themeforest account used to purchase the theme. If he forgot the login details there are methods to help in that case, like password and username retrieval, provided in the account login screen.

Thanks

Hi,

There were some changes to the WP Super Cache settings screen especially to the cache delivery method in the beginning of the Advanced settings, but the rest of the configuration will be the same
– https://www.screencast.com/t/i0vwNzQWQ4zZ
– https://www.screencast.com/t/CW0tByvUu
– https://www.screencast.com/t/DEm16hfhX

Thanks

Hi,

We have inspected the website and some posts on Safari, but the featured image and other post content images seem to be displayed at the moment. It could have been a temporary issue with Cloudflare. If you have configured it according to the documentation, there should be no problem
– https://forum.tagdiv.com/cloudflare-cdn/
Check all the plugin settings and configurations made, the theme is fully tested with the Safari browser and works properly by default.

Thanks

Hi,

The header should be boxed if you have set a background image for the website. Unless maybe you have stretched the header elements in the theme panel
– https://www.screencast.com/t/jLlwZEXEcOz
Please provide a link to your website so we can inspect it.

Thanks