Hi,

Unfortunately I do not know how that system works, and we have not made any tests with this VideoSwiper. Maybe you are not installing or configuring it properly, or it is simply conflicting with the theme.
You could try again while having nothing but theme plugins active and see if this has any effect. Or try with a default WordPress theme.

Thanks

Hi,

Please provide more details about the issue, what exactly is happening with the widgets. Maybe the theme did not install properly. You could try a fresh theme install
– https://forum.tagdiv.com/install-via-ftp/
Use only theme provided plugins, and no custom code. Check the theme system status as well
– https://forum.tagdiv.com/system-status-parameters-guide/
Please also check with your hosting provider if the mbstring extension for PHP is installed on the server (this can cause blank widget page)
– http://php.net/manual/en/mbstring.installation.php

Thanks

Hi,

Please check in the Theme panel->Background in these locations
– https://www.screencast.com/t/y6M243nAKdK
Remove or replace the image found in those sections.

Thanks

Hi,

There should not be such big differences between the two caching plugins. You must test in the same circumstances. Use this guide to configure the cache
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
There are also multiple topics about improving page speed that you can follow
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/

Thanks

Hi,

The website seems to be in maintenance at the moment, so I cannot inspect the issue
– https://www.screencast.com/t/ahy3wwwmNGa
You could check in the theme panel, maybe the header elements are stretched
– https://www.screencast.com/t/c8zokNiAwmZI

Thanks

Salut,

Atat tema cat si plugin-ul tagDiv composer sunt create de noi de la 0. In mod sigur acestea nu contin nici o amenintare in privinta securitatii. Este a alarma falsa, nu este un motiv de ingrijorare. Acel Bach Khoa antivirus interpreteaza in mod eronat un element din arhiva plugin-ului, din moment ce toate celelalte nu detecteaza nimic.
De exemplu in acest topic detecteaza aproximativ acelsai lucru in arhiva plugin-ului WP Fastest Cache
– https://wordpress.org/support/topic/bkav-cpr4339-webshell-detected/
Daca pachetul temei este download-at din sursa oficiala, garantat nu este nici o amenintare de acest gen si poate fi folosit cu incredere.

Multumesc!

Hi,

For a better understating please specify what exactly are you trying to do, and what is the problem. And provide a link to your website if possible so we can inspect it.
The mobile theme has an option that allows different menus to be displayed on mobile
– https://www.screencast.com/t/f4CxoVrLbN2f
More information about the mobile theme plugin here
– https://forum.tagdiv.com/the-mobile-theme/
Please note that content for mobile pages is limited to the Mobile editor
– https://www.screencast.com/t/HeyeaLwQ
If you want the same content form desktop to be displayed on mobile devices, deactivate the mobile theme. The plugin is optional.

Thanks

Hi,

I believe in this situation this was not theme related. The issue was happening with a default WordPress theme as well. It was caused by the Caddy server configuration.
This is a quote from sandreiiulian with the solution

I’ve finally managed to fix the problem!
As I was saying in a previous e-mail I am using Caddy as a server software and not Apache.
Caddy DOES NOT use a .htaccess file at all. That is why the file was completely missing from my root directory.
Still, the problem was related to the rewrite policy defined in the Caddyfile.

I was using:

rewrite {
if {path} not_match ^\/wp-admin
to {path} {path}/ /index.php?_url={uri}
}

The correct rule for Caddy server is:

rewrite {
if {path} not_match ^\/wp-admin
to {path} {path}/ /index.php?{query}
}

The permalink structure can be defined in any custom form, preferably /%year%/%monthnum%/%day%/%postname%/
I hope this trick will help any of your other customers that might be in a similar situation.

Thanks

Hi,

There seem to be some conflicts on the page that are interfering with the functionality of that post template
– https://www.screencast.com/t/I9g0fgWVoHnb
They seem to be pointing to that Beez plugin. Please try as a test to deactivate it, and check if this has any effect on the post with this template. Let us know the results.

Thanks

Hi,

If you enter the video link in the featured video field, the theme will create a thumbnail from that video. That thumbnail will be displayed on blocks and modules
– https://forum.tagdiv.com/featured-image-or-video/
The video will be displayed as a featured video inside the post.
That is the default functionality of the theme, no plugin is required. If you don’t want a featured video in the post, then you must set a featured image of your choosing.

Thanks

Hi,

I have inspected your current homepage and it is displayed properly for me when zoomed
– Chrome – https://www.screencast.com/t/aCRRrl0Qm8
– Firefox – https://www.screencast.com/t/vpr56lp4nP
– Internet explorer – https://www.screencast.com/t/AtUqWYOJ
I have also imported the page content and tested
– https://www.screencast.com/t/GSKgI6QBr9X
That worked as well. I could not say what exactly is causing that for those particular computers. It could be a browser issue, or extension in the browser.
If the theme panel saves properly on those devices, then the problem could be with your devices.

Thanks

Hi,

I believe the ads should not be displayed on the categories that are not selected in the plugin settings
– https://ajdg.solutions/manuals/adrotate-manuals/post-injection/
You could hide the ads with CSS as well for posts in that category, since they are not Adsense ads
– https://www.screencast.com/t/BNbKKWgn1
– https://www.screencast.com/t/aAxqUkcj

This is the code used, it should be entered in Theme panel->Custom CSS and the ads will not be displayed on posts from that particular category

.single .category-obituary .td-post-content .td-a-rec {
display: none;
}

Thanks

Hi,

You could try a code like this for example
– https://www.screencast.com/t/DiXHdjTKUx2

.td-post-content .wpipa {
margin-bottom: 0;
}
.td-post-content .wpipa .adsbygoogle {
margin-top:-50px!important;
}

Enter the code in Theme panel->Custom CSS section.

Thanks

Hi,

You could increase the width of the element, by default it is like this
– https://www.screencast.com/t/nLuHBj4CRU4
Try a code like the one below for example, if the translation is longer
– https://www.screencast.com/t/7qCuUuu0W2

.td-post-sharing .td-classic-facebook iframe {
width: 135px!important;
}

Enter the code in Theme panel->Custom CSS

Thanks

Hi,

I believe the theme will not display anything else except the ad itself. If this code is required to display, you could try to use a plugin like Adrotate to insert the ads in the website.
This ad plugin works for other theme users, and it may be a solution in this case as well. You could test it and see if the extra code around the ad is displayed like you need.

Thanks

Hi,

Please provide future information by email in the current conversation, for further investigation. You have been replied by email. This is an unusual issue, I believe never encountered before. We are sorry for the inconvenience created.

Thanks

Hi,

I could not say what the solution would be, and I have found no similar Webmaster tools error related to the theme folder itself. The indexing should not look for the theme folder, since it’s not a URL that’s supposed to be indexed. You can mark it as solved and maybe ask for more information in the Webmaster forums
– https://productforums.google.com/forum/#!forum/webmasters

Thanks

Hi,

I believe you are referring to the Latest articles displayed on bottom of the page. That section displays your latest posts, if there are posts. You can customize it like this
– https://www.screencast.com/t/wbdoveLAj
Or deactivate it by selecting a different page template
– https://www.screencast.com/t/mMcvmbd5K

Thanks

Hi,

Then there should not be any problem displaying accurate information in the counter. Please make sure that your Facebook profile page is not private or has any restrictions, it will not work with a private account.
If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.

Thanks

Hi,

The theme is not installed at the moment on the website you provided, so we cannot inspect the issue
– https://www.screencast.com/t/U0zpejnjYo
The mobile menus should display the same menu that you have set on desktop, the socials and login/register
– https://www.screencast.com/t/EdCZN8bOy

Thanks

Hi,

You could edit the Woocommerce thank you template page itself, and enter your content there for example
– https://www.screencast.com/t/81wVKG4MS
Or maybe try something like this and create your own custom thank you page
– https://www.woobeginner.com/woocommerce-thank-you-page/
– https://www.tychesoftwares.com/how-to-customize-the-woocommerce-thank-you-page/

Thanks

Hi,

Yes that is correct, you can choose the regular license for the theme without any concerns.

Thanks

Hi,

The redirect should work with a redirect plugin, if you redirect the tag URL to the URL you want
– https://www.screencast.com/t/hzFafVdi
I have tried the same plugin and redirected a post tag to a product page
– https://www.screencast.com/t/NxqWljhgfb
When that tag is clicked in the post (you have to click on the link and the redirect should happen) it redirects to the product page for example
– https://www.screencast.com/t/jRX0WrpEUmi
– https://www.screencast.com/t/PLlcSROFT
Maybe try to clear the caching and check the results.

Thanks

Hi,

That is the way that post template was designed, there are no options to change the way it displays the featured image or to disable the parallax.
You could set a different height to the image with CSS. The default is like this
– https://www.screencast.com/t/m0RjX2Q8eR
The code would be like this for example

.td-post-template-7 .td-post-header {
height: 900px;
}

If you decide to use it, it should be entered in the Advanced CSS section, desktop field so it would not apply in all situations (it may not display properly for all devices)

.td-post-template-7 .td-post-header {
height: 900px;
}

The theme has different heights for this element, based on width
– https://www.screencast.com/t/83fm0kBa9O

Thanks

Hi,

1. For a more accurate solution it would be helpful if you could provide a link to your website.

2. Please follow this topic to remove the More from author
– https://forum.tagdiv.com/topic/related-articles-remove-or-hide-more-from-author-newspaper-theme/
There is no dedicated theme option for this, at the moment.

3. Please follow this guide for more information
– https://forum.tagdiv.com/system-status-parameters-guide/
The modification can be changed either in the htaccess file or the php.ini file. You could ask your hosting to make these for you, as they might have a recommended method in this regard.

Thanks