Hi,

Try installing the theme again, manually
– https://forum.tagdiv.com/install-via-ftp/
Deactivate all other plugins except the tagDiv composer and plugins included in the theme package, and test again.
Also check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Then create a new page and try to edit it with the tagDiv composer. Please let us know if you still have problems.

Thanks

Hi,

@monoazulweb If you have tried the suggestion provided above, and the theme system status is according to the recommendations, there should be no problem using the tagDiv composer
– https://forum.tagdiv.com/system-status-parameters-guide/
You can send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.

Thanks

Hi,

Only the latest version of the theme is available for download on theme forest. Please send us an email at contact@tagdiv.com and we will provide you with that version. Paste a link to this topic in your email.

Thanks

Hi,

I have inspected the text element, I do not see any problems with it. Simply insert the text in the editor area, and close the window
– https://www.screencast.com/t/wIDXVaCr7YE
– https://www.screencast.com/t/TlJX68sl
The content will remain in the element as entered. Then save the page and view it. If you have problems achieving this, please follow this guide and make modifications to the parameters mentioned in this guide if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This might be the cause for the issue.

Thanks

Hi,

That would require modifications to the posts template file. You will have to edit the corresponding loop file to that template. That is the file single_template_7.php located in the main theme folder. Opening that file you can see the post template structure, and the code that displays the categories
– https://www.screencast.com/t/LYbH0HTX
Try moving that line of code lower in the post, maybe like this
– https://www.screencast.com/t/0L3RmVrkKEwA
The result will be like this
– https://www.screencast.com/t/XTE2xR0nrqs
You may position the categories or style them further with some CSS if needed, or just leave them as they are.

Thanks

Hi,

It could mean that you are forgetting a syntax element or there is a mistake in the code you are adding. This modification will not break the website functionality if done properly.
Copy the previous ad code
– https://www.screencast.com/t/w0XBpqz45MD
And only change the number of the ad in the code
– https://www.screencast.com/t/aj913J6u
Then make the next addition as shown in the screenshot
– https://www.screencast.com/t/I1EYGoSbk
– https://www.screencast.com/t/XHjBpJqUA6
Double check the code and see if it is done properly. If removing the modifications do not cause problems, then it could mean that maybe you are not doing it right.

Thanks

Hi,

First please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Then try installing the Visual composer plugin again
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If you still receive the error, try manually uploading the plugin on your server by FTP. Unzip the plugin, and upload it in the WordPress directory, in the plugins folder (it should be wp-content->plugins)
Then go to your plugins section and activate it.
More details about the FTP method in this guide
– http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

Thanks

Hi,

Please provide more specific details about the problem you are having, using the tagDiv composer. Everything should work exactly like in the video tutorial for you as well.
Firstly, to ensure the proper functionality of the theme and plugins, please check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed, as they might have a recommended method in this regard.
Then try to create a new page and use the tagDiv composer to edit it. If you still have issues, try deactivating all other plugins except the composer and the plugins included with the theme. Then check again if everything is working as intended.

Thanks

Hi,

This is weird indeed. It must come from somewhere, it could not just appear in the Visual composer element list. The fact that the plugin author does not recognize it, it could be added there by a plugin or maybe modifications to the theme or Visual composer.
By default there is no such element provided in the Visual composer included in the theme package.
You could try as a test to deactivate all of the plugins, except Visual composer, clear any caching installed, and check if the element is still present.

Thanks

Hi,

I cannot view your website at the moment
– https://www.screencast.com/t/hvwBU3tuTt6
But as I said before this workaround may not work properly, since the top menu is not supposed to be present on mobile. It may require additional modifications to it, or to other header elements.

Thanks

Hi,

If you mean to align the header menu and logo with the page content
– https://www.screencast.com/t/gnF1fe0fv
You could try a code like this
– https://www.screencast.com/t/3aIfNURiCF
Enter it in Theme panel->Custom CSS

.td-header-style-1 .menu-item-first a {
padding-left: 0!important;
}
.td-header-style-1 .td-header-sp-logo {
margin-left: 0;
margin-right: 56px;
}

If this is not what you wanted, please provide more details about how exactly you want theme to be aligned.

Thanks

Hi,

That might be a caching issue. Try clearing the cache and check again. Also check if the cache is configured according to this guide
– https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hi,

Please check and see if the caching plugin and CDN are configured as mentioned in these guides
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
Then test again, and check if everything works properly.

Thanks

Hi,

It was supposed to be this guide, but my colleague made a mistake
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Try regenerating the thumbnails and the issue should be solved. Also make sure the thumbnails sizes are enabled in the theme panel
– https://forum.tagdiv.com/theme-thumbs/
After the regeneration process is complete, clear any caching installed.

Thanks

Hi,

The required dimensions for each header style are mentioned here
– https://forum.tagdiv.com/logo-favicon/
Note that header styles 9, 10 and 11 do not have a limit for the image used, any image size will be displayed as it is. You can use one of those header styles if you require a bigger unlimited logo.

Thanks

Hi,

If the ad codes are correct the theme will display them accordingly. Please note that there could be a delay according to Google, before the Adsense ads will display
– https://support.google.com/adsense/answer/76228?hl=en
That may be the case, you could wait for a while and check the results. Try clearing any installed cache as well. Also make sure that the ads are not disabled in the theme panel. The settings should be like this in order to display the ad
– https://www.screencast.com/t/1QrqZVtA

Thanks

Hi,

Please provide some examples of this problem, so we can understand better. Some useful screenshots would be helpful, if possible.

Thanks

Hi,

Ads entered in the them panel will be displayed in the whole website, depending on location. I believe it would be easier to use an ad plugin, that might have more settings as to ad placement and conditioning. You can try the Adrotate plugin that many users of the theme seem to use with good results.
Through that plugin you might be able to place specific ads exactly where it is needed, and nowhere else.

Thanks

Hi,

You would have to make the change you need in the module file that you mention, after the excerpt section
– https://www.screencast.com/t/jaUoVMNXU
Modules are not supposed to display other elements besides the default ones, so this may not work properly.
Blocks and modules can be customized through a child theme, so you do not loose the modifications when the theme is updated
– https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks

Hi,

Thank you for posting this solution. It could be useful in similar situation for other users.

Thanks

Hi,

You can login in your themeforest account and download the theme from there. Please note that only the latest theme version is available for download. If you would require a different theme version that you had before, you could send us an email at contact@tagdiv.com and provide your activation key.

Thanks

Hi,

I believe that is how it should work. The search will depend on the current language. The WPML limits the search to that language and shows the search results page in that language only. The theme uses the default WordPress search functionality.

Thanks

Hi,

If you are talking about the video playlist element, you have to enter only the video ID’s in the required field
– https://www.screencast.com/t/LL5oxBcsS5
– https://forum.tagdiv.com/video-playlist-2/
If this not the problem you are having it would be helpful if you could provide more details and some useful screenshots if possible, so we can understand better.

Thanks

Hi,

They should work together in some degree, but in some cases there could be problems just by having both of them activated. Worth mentioning that you should not edit pages created with one composer, with the other one
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
If you could provide some screenshots of the problem you are having, it would be very helpful. Try using only one of the editors at a time and see if the problem is still occurring. Deactivate the other one.
Please note that in future updates more elements and options will be added to the tagDiv composer exclusively.

Thanks

Hi,

Please check the sidebar you are using for the post. Maybe you have added two Ad box widgets inside it. Then the ads would display twice. Check which sidebar is used for the post, and go to Appearance ->Widgets and see what it contains
– https://www.screencast.com/t/paxp9Rs89BoJ
I can see two ads in that particular post at the moment
– https://www.screencast.com/t/230lFKPisfoC
– https://www.screencast.com/t/ZognnB0xqlp

Thanks