Hi,

The updates are provided by us via the theme package, we try to deliver the latest versions with each update. The plugins are located in the ../Newspaper-tf/plugins folder – http://screencast.com/t/2Ri75hQV
In the case of Revolution Slider you have to
1. export your current sliders before you update
2. delete the current plugin and install the latest version
3. import the sliders saved on point one
For more details please check their official documentation – http://www.themepunch.com/faq/update-plugin-packaged-theme/

Revolution Slider and Visual Composer come with bulk license, this means that the plugins can only be distributed with the theme and only we can provide updates for them. You cannot update them directly from their developer.

Thank you!

• This reply was modified 10 years by Emil G.

Hi,

I’ve enabled Thumbnail Upscale on my side and i’ve made some tests, the TagDiv Gallery doesn’t seem to be affected by it. The images are displayed based on their aspect ratio, this means that wide images will occupy the full width of the gallery content area and the ones which have a different aspect ration will be not be displayed on the full width of the container. Here are some examples – http://screencast.com/t/APGRRA90q – http://screencast.com/t/LUSKmRhpIK – http://screencast.com/t/YqKVnMS4F

Thank you!

Hi,

Did you made the update on your official server or you made a copy and updated on a test setup?
Please provide more details.
The theme update shouldn’t affect the tweets.

Thank you!

Hi,

I’ve tested your site – http://www.clubalmafuerte.com/2012/05/28/test/ – and the issue is no longer there.
Unfortunately we cannot say what’s the cause for this, try to update the theme to a newer version, from what i see the issue is gone on the newer version. If you can’t update to the latest version i can provide older ones, just send me a request via email.

Thank you!

Hi,

We’re working on it, it will be fixed in one of the next updates.

Thank you!

Hi,

Try to delete the following code – http://screencast.com/t/Z4Cir1P9dRRu and http://screencast.com/t/ZeiTYTaGEI

Thank you!

Hi,

Please contact the server administrator and ask if the zlib extension is installed on the server – http://php.net/manual/en/zlib.installation.php – http://screencast.com/t/fTn48z98fFXj

Thank you!

Hi,

Please check the ../wp-content/uploads folder permissions. – https://codex.wordpress.org/Changing_File_Permissions
If this doesn’t help you have to contact the server administrator and inform him about this issue, it may be related to the server configuration.

Thank you!

Hi,

We’ve made some tests on our side and the “Highiest rated (review)” sort option seems to work fine. Please send an email at contact@tagdiv.com , include a link to this conversation and provide wp-admin and ftp access so i can take a look.

Thank you!

Hi,

We didn’t forgot, the issue is not easy to fix. The function which breaks the content into lists goes from one h to the other and when it encounters a different h element errors like this may appear. We’re looking for a better solution and we will fix it as soon as possible.

Thank you!

Hi,

We’re investigating this, if it’s an issue coming from the theme it will be fixed.
Wordpress uses fopen too and it shouldn’t be a security issue.
Please provide the url of the videos for which the featured image is not set by the theme, i will make some tests on my side.

Thank you!

Buna ziua,

Trimite te rog un email la contact@tagdiv.com si o sa-ti dau o versiune mai veche. Daca se poate sa-mi trimiti si error.log-ul , consumul de resurse poate fi cauzat de altceva.

Am verificat site-ul pe pagespeed si imaginile nu sunt comprimate – http://screencast.com/t/jNPjIQnWy2D- incearca solutia prezentata in documentatie – http://screencast.com/t/gKIEpAky – https://forum.tagdiv.com/how-to-make-the-site-faster/
Problema apare si pe celalalt site dar e mai mic impactul – http://screencast.com/t/4J4xA0SPBT

Multumesc!

Hi,

Please send an email at contact@tagdiv.com , include a link to this conversation and provide wp-admin and ftp access and i will look into it.

Thank you!

Hi,

The settings are located in Theme Panel – http://screencast.com/t/H22nnlWlwf0 – http://screencast.com/t/CIuEpIAJCC

Thank you!

Hi,

The theme blocks work fine on 3/3, 2/3 and 1/3 columns – http://screencast.com/t/j1iFmkZUc
If you added any custom css or code check it for errors.
Also try to disable all plugins except for Visual Composer and see if the issue is still there.

Thank you!

Hi,

Try to disable all plugins and see if the issue is still there.
If this doesn’t work please send an email at contact@tagdiv.com , include a link to this conversation and provide wp-admin access so i can take a look.

Thank you!

Hi,

Check their official documentation, they specify that the code should be added in the head container – http://screencast.com/t/Jy21txjLpew – https://www.facebook.com/business/a/online-sales/conversion-tracking – https://www.facebook.com/business/help/373979379354234

You can find it inside the header.php file – http://screencast.com/t/7Z9nCdxoHQ

Thank you!

• This reply was modified 10 years by Emil G.
• This reply was modified 10 years by Emil G.

Hi,

Try to download the theme from another browser. If this doesn’t help contact Envato support and let them know about this issue – https://help.market.envato.com/hc/en-us/requests/new

Thank you!

Hi,

Not sure what you mean, please provide more details, some images pointing at this issue may also help. If you want to hide the featured image just disable it from Theme Panel. If you want to disable it only on certain templates(styles) you could edit the post template file and remove the code which brings the featured image. – http://screencast.com/t/a57R1xfft

Thank you!

Hi,

Try to disable all plugins, enable only Visual Composer and CF7 and see if the issue is still there.
If the issue is still there please send an email at contact@tagdiv.com , paste a link to this conversation and provide wp-admin access so we can take a look.

Thank you!

Hi,

The Verdana font is the default one used on post content – http://screencast.com/t/omk8OIw9A – http://screencast.com/t/QuYXLIKsyCV

I’ve tested it on my side and it works fine – http://screencast.com/t/8g3Ej74WKrB4 – http://screencast.com/t/ZprqWj5Z – http://screencast.com/t/cNEfRLnp6L1

Try to disable all plugins, save the settings in Theme Panel -> Theme Fonts and see if the issue is still there.

Thank you!

Hi,

You would have to modify the block and it’s not a simple task. The code is located here – http://screencast.com/t/slHwJYvl – http://pastebin.com/tuuAfgbm

You have to use a condition similar to the one i presented in the image, and it will require custom classes and css for each case. If you don’t know how to doit i suggest that you look for a professional developer to help you with this task.

Thank you!

• This reply was modified 10 years by Emil G.
• This reply was modified 10 years by Emil G.

Hi,

The code uses the block settings and it should generate the same number of items on load more. I didn’t do any tests with a different value so i cannot tell you exactly what has to be adjusted, you have to make some tests. The code creates a script which is added on top of the block – http://screencast.com/t/S1v9IcNQdioc – the data is used for new requests on pagination (load more, next-prev, infinite load).
On your code i suspect you load 14 posts and then you set 10 for the next load, the offset is set to 10 instead of 14 and this may be the cause why you get duplicate posts. Hope this helps.

Thank you!

Hi,

The lazy load feature uses js, i suspect the issue may be caused by a plugin, try to disable cdn/cache, disable all plugins except for Visual Composer, enable lazy load and see if the issue is still there. If it’s gone enable the rest of the plugins one by one until you find the one which causes this.

Thank you!

Hi,

Please provide more details about this issue, did you received any error while using typekit?
We placed it at the end to avoid render blocking. You can find the code here – http://screencast.com/t/TR1n9aixepCq , try to change the hook on which it loads, try wp_head – https://codex.wordpress.org/Plugin_API/Action_Reference/wp_head

Thank you!