Hello !

Please provide a link to your website in order to inspect.

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Hello !

Please provide a link to your website and also make sure to clear your cache because this sounds like a caching issue.

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Hello !

Please provide a link to your website in order to inspect and see what can be done.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

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Hello !

I have just tested your page on multiple devices and it works great on our side. Do you have the possibility to check it on another website ?

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

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Hello !

For that please add this code too: .td-excerpt {
color:white;
}

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Hello !

We are a team here, we all put our hands together to help our customers as fast and as best as we can. We don’t get it right everytime but we do our best.

Thank you for your appreciation !

Hello !

Please try this css code: .postid-88373 .td-a-rec-id-content_bottom { display: none; }

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

At the moment we are not aware of any issue like this. This most likely is a plugin conflict. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please try this css code: header .td-post-author-name {
display:none;
}

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

Thank you !

Hello !

I have tested your pages and as you can see here AMP works perfectly on them: https://www.screencast.com/t/e35Nkg02

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

As you can see here: https://i.imgur.com/IYs9j2X.png you will have to deactivate the MORE button and set the width of the menu to a bigger value.

Thank you !

Hello !

Please note that you will have to use multiple post templates if you want to have different layouts on different posts. Find out more about it here: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

You can set a global template if you want as you can see here: https://www.youtube.com/watch?v=fa7GenCHcBU&t=2s

Thank you !

Hello !

This indeed is a weird thing but from what our developers have looked at on our test site, instagram widget only renders the images from your feed, it does not store them.

Are you using any social media plugins ? Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the result !

Thank you !

Hello !

We have inspected your website and this is how it looks on mobile devices: https://www.screencast.com/t/DXDA6Z7ppVeh ; and this is on desktop: https://www.screencast.com/t/grUiGMNt

Everything seems to be in order and working properly.

Are we looking in the wrong place?

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Hello !

Please make sure to clear your cache. This is how a normal user sees your pages on mobile: https://www.screencast.com/t/wZaCZy9AYp

Thank you !

Hello !

Unfortunately this option is not available in the Newspaper theme elements. You can however hide them if you like as you can see here: https://www.screencast.com/t/5cp0TwPOn

Thank you !

Hello !

This is how we see your website at the moment: https://www.screencast.com/t/1pamsKj5zbD2 Please make sure that your cache is clear. Also try creating an editor test profile and reproduce this, when this happens please send us some screenshots of the error.

Thank you !

Hello !

The page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For page speed and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Hope this will help you!

Thank you !

Hello !

Please make sure to clear your cache. We have tested your website and as you can see here this works on our side: https://www.screencast.com/t/NY6bOcfIaI

Thank you !

Hello !

Please make sure to clear your cache. We have tested your website and as you can see here this works on our side: https://www.screencast.com/t/NY6bOcfIaI

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !