Hello !

Please make sure to re-save the permalink first. Please try the search option without external plugins, tagDiv only. If this does not solve your issue please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please make sure to re-save the permalink first. Please try the search option without external plugins, tagDiv only. If this does not solve your issue please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

You can reinstall your theme on your new website but please make sure to reset the key from theme panel as you can see here: https://www.screencast.com/t/4LwnQYKB2

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Unfortunately Instagram keeps changing their regulation and when our developers finish adapting the theme to one thing, another one shows up. At the moment there is no timeframe for this.

Thank you for your patience !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

For this you will need to install SEO Yoast plugin.

Thank you !

Hello !

You can ask here, let us know what the issue is.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please provide a link to your website. Also make sure that you have enough posts to fill that grid. If you don’t have enough posts that grid will be empty.

The big flex 6 can be customized using tagDiv Composer as you can see here: https://www.screencast.com/t/JBYhzmrw

Thank you !

Hello !

I have inspected your website and now everything seems to be working fine. You and your colleagues may see it differently due to cache. Please make sure everybody went on the website and pressed, CTRL + SHIFT + R, this will refresh the cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you have cleared your cache. Now your images seem to be showing on the page.

Thank you !

Hello !

If you are using a standard template you can edit the background color from here: https://www.screencast.com/t/SWDBNlu5

Please note that all the PRO demos and the library templates are fully editable using tagDiv Composer, in order to change the background color / image you will have to edit all the ROWS as you can see here: https://www.screencast.com/t/QlYxvmdoUxea

Thank you !

Hello !

I have replied there, unfortunately at the moment the only option that we recommend is switching the search with the classic one.

Thank you !

Hello !

You can hide it but not remove it. Simply select the viewport you want to edit and hide it: https://www.screencast.com/t/i6gqCbiGAL

Thank you !

Hello !

Please make sure to clear your cache and also provide a link to your website in order to inspect.

Thank you !

Hello !

We are sorry for the inconvenience !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

That can be done either from Cloud Library as you can see here: https://www.screencast.com/t/DY2qkQqjQ7rW or by composer as you can see here: https://www.screencast.com/t/GhPYbGFF

Thank you !

Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

I have spoken to our developers and unfortunately the Instagram is not fully working at the moment so we recommend using the fixed counter: https://www.screencast.com/t/IegtJZDe00

As for the facebook, please make sure that your cache is clear and also remove and re-install the tagDIv Composer, I have tried on multiple devices editing and this works.

Thank you !

Hello !

Please follow our guide in order to create a header: https://www.youtube.com/watch?v=fa7GenCHcBU&t=2s Also in order to import your header from appearance – widgets you will need to use the Widget sidebar element as you can see here: https://www.screencast.com/t/IegtJZDe00

Thank you !

Hello !

Please provide a link to your website and we will take a look.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !