Hello !

This seems to be a caching issue since on your website at the moment is displayed the mobile theme. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello !

After you have done those steps, try and see if the issue is still there. You are not required to make any changes if you don’t want to.

Thank you !

Hello !

Simply go into the plugins page and deactivate the Mobile Theme plugin: https://www.screencast.com/t/t5CDAEbJjhY

You are seeing it ok. That is how you see the responsive mode in tagDiv Composer and edit it.

Thank you !

Hello !

1. You can choose to deactivate the mobile theme on pages: https://www.screencast.com/t/Cs47bzb5

As you can see here this is how we see the mobile menu and the mobile theme: https://www.screencast.com/t/Rjqpn6AtGAG6 ; https://www.screencast.com/t/FEckR81WBa0 ; https://www.screencast.com/t/vtPA79y8y2l

Let me know what should be wrong.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

You can use them but then your templates will not work on AMP. It can help but your templates will not be shown.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php

add_action('admin_head',function() {
echo '<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>';
});

Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hello !

That is because you are using a Cloud library header template as you can see here: https://forum.tagdiv.com/header-manager/

All the PRO demos and the cloud library templates are fully editable using tagDiv Composer.

Thank you !

Hello !

Please try to remove the tagDiv Composer and re-install it. Also please make sure to check for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

For facebook, please make sure that your username is working. Please try your username in this: http://www.facebook.com/username | This should guide you to your facebook page.

Let us know if the username was inserted correctly.

Thank you !

Hello !

Please provide a link to your website in order to inspect and let us know where that post should appear. Also show us a screenshot of how you set up the filter.

Thank you !

Hello !

Unfortunately option 1 is not possible, we do not offer any ad rotate option. For the option 2, Yes, you can create as many adboxes as you want on a page / post template. And for 3, you are limited by the theme panel at the moment.

You can test out an external plugin for ad rotation that might be more helpful.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please provide a link to your website in order to inspect and see what can be done.

Thank you !

Hello !

Please provide a link to your website in order to inspect and see what can be done.

Thank you !

Hello !

Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also please remove if you have any custom code through your theme and refresh.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please make sure that your cache is cleared. Also let us know what devices you use and what should we check. Please provide a link to your website in order to inspect.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

You mean the desktop header ? Also please provide a link to your website.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

If you remove the mobile template your desktop template will not be affected. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Please provide a link to your website and we will take a look. Also provide a screenshot of your setting on the block here: https://www.screencast.com/t/aiHeP4lNlQ

Thank you !