Hello !

By going in Theme Panel – Blocks Settings -Thumbs you will be able to see What sizes each block uses. By inspecting your website you will be able to see what blocks do you use. Then deactivate all the unused thumb sizes.

You can remove the images but only the unused sizes.

I hope this was helpful !

Thank you !

Hello !

Please enable the option in PHP.Ini as you can see here: https://stackoverflow.com/questions/37531149/php-getimagesize-not-working-on-external-links That allow url is 0 on your side. You can ask your host to do this.

Thank you !

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action(‘admin_head’,function() {
echo ‘<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>’;
});

Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Sorry for misunderstanding !

There can be some plugin conflicts between your plugins and tagDiv Ones. We recommend you to disable all your plugins ( except the tagDiv Ones ) and start activating them one by one, see which ones throw the errors.

Thank you !

Hello !

You can use this CSS code here: .td-all-devices {
margin-bottom: -25px;
}

The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5

Thank you !

Hello !

For that you will have to change your pages name that is being displayed as homepage.

Thank you !

Hello !

Please provide a link to your website so we can inspect.

Thank you !

Hello !

Unfortunately this option is not possible even with code.

Thank you !

Hello !

Please provide a link to your website so we can take a look.

Thank you !

Hello !

Please make sure that you are pasting the correct code. We recommend to place them in here: https://www.screencast.com/t/VRG6P9joA

Thank you !

Hello !

The search option comes from wordpress. After a quick google I’ve found this tutorial that might be helpful: https://wordpress.stackexchange.com/questions/271628/filter-the-query-only-for-the-search-results-page

Please note that custom coding is not covered by the support team.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

Thank you !

Hello !

That depends on how many fonts you’re loading. This is all related to how you have built your page.

Thank you !

Hello !

Upgrading for 3.5 to 10.3.2 (currently) is almost impossible unfortunately. There have been too many file changes that would be impossible to make them all work.

I would suggest you removing the 3.5 version completely and install the new one. That would be way more easy for you.

Thank you !

Hello !

It takes up to 3hrs to get the feed from instagram.

Thank you !

Hello !

Please try this with classic editor too. This seems to be a wordpress issue not Newspaper Related.

Thank you !

Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

There is no direct way to solve this. This needs investigation and the result is different from user to user.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that due to the high amount of support requests anwers can be delayed up to 48hrs !

Thank you !

Hello !

Unfortunately there is no other option for this.

Thank you for your understanding !

Hello !

Unfortunately this option is not possible with Newspaper Theme

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Also If you want to use a gallery please follow this: https://forum.tagdiv.com/gallery-2/

Thank you !

Hello !

The codes you see because tagDiv Standard pack is not active. Please activate standard pack plugin.

For posts you can set a template site-wide: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you !

Hello !

The mobile theme issue looks like a caching issue. Please make sure you have active only the tagDiv plugins active and also make sure your cache is clear.

The css options is added for the selected block. That can help when you want to add extra css to that specific class.

Unfortunately I don’t quite understand what exactly you want to achieve with the latest question.

Thank you !