Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

This options works on our side. Please clear your cache and try again.

If that doesn’t work, please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

We are sorry for the delay as the number of request is very high lately. Our team is doing their best in answering all the topics as fast as possible.

Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.

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Hello !

You can use captions for photos: https://www.wpbeginner.com/beginners-guide/how-to-add-caption-to-images-in-wordpress/

And you can deactivate the mobile theme plugin and you will see the responsive version.

I hope this was helpful !

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

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Hello !

Please note that page speed is not covered by the support due to our support policy: https://forum.tagdiv.com/newspaper-theme-support/

You can take a look at our page speed optimize tutorial and try it: https://forum.tagdiv.com/how-to-make-the-site-faster/

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

For more page speed options please contact our developing team and they can help you in this matter over a fee: https://tagdiv.com/premium-customization-services/

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Thank you !

Hello !

If you want to change the background color of your page you have to go into Theme panel – Theme colors – General.

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Hello !

That is due to the Envato policy. We can provide you other theme versions via e-mail and you will be able to download.

Please contact us via email at contact@tagdiv.com and provide the following:
– A link to this topic in order to identify you

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Admin-Ajax.php file comes from wordpress. This is an issue that I would suggest you to discuss it with your host provider.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

You can create your header using tagDiv Composer in which you can add adboxes and other elements that have a lot of features. Find out more about it here: https://forum.tagdiv.com/header-manager/

I hope this was helpful !

Thank you !

Hello !

You have to set the Row layout in order to have a sidebar when editing a cloud template. After that you will be able to add elements: https://www.screencast.com/t/oC2p5ex8Yne

I hope this was helpful !

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Hello !

We will reply via e-mail !

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Hello !

Deactivating the Standard pack will cause the short-codes to not be rendered. You will have to use either flex blocks which have multiple design options as you can see it here: https://www.screencast.com/t/Q92w2iF3x6 Also you can choose from more than 200 blocks available in the cloud here: https://www.screencast.com/t/t4QKEpZbr

Deactivating the standard pack you will have to use only cloud templates, which will be fully editable using the tagDiv Composer.

I hope this was helpful !

Thank you !

Hello !

You have to insert into the child theme the header style you’re using too: https://prnt.sc/qr9673

I hope this was more helpful !

Thank you !

Hello !

Please provide a link to your website.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Hello !

On templates created with composer you will not be able to edit using another page builder.

Thank you for your understanding !

Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

Please note that scoring a page speed of 100 is not necesarily impossible but your whole website has to be optimized.

For the unused css you can try a 3rd party optimizer but we have not tested any in order to recommend it.

Thank you for your understanding !