Hello !

Please make sure to take a look and see what header is the one set as global. You can see that as you can see here: https://www.screencast.com/t/2FCbrAvt

Let us know the result !

Thank you !

Hello !

Please use the information above and send us an e-mail in order to see what can be done.

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Hello !

Please take a look at how to use the CSS Analyzer and please make sure to follow all the steps properly: https://www.youtube.com/watch?v=tnkVapqhIHc

Thank you !

Hello !

We can take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

I have inspected your website and I’m not sure I can find the issues, can you please let me know on which pages you see this ? Or do you have a screenshot ?

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Hello !

We can take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:

– Your activation key

Our team will take a look !

Thank you !

Hello !

By editing your template using tagDiv Composer: https://www.screencast.com/t/xrMNEpsEml1p Click on the banner and change the content of the element.

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Hello !

The easy answer is no. Due to the big difference between versions it is hard to keep all your designs since some files have switched locations and you will be facing tons of errors. My suggestion is to remove the old newspaper theme and install the new one, use a PRO demo and you will be able to fully edit it using tagDiv Composer as you can see in our video guides here: https://www.youtube.com/user/tagdiv

I hope this was helpful !

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Hello !

IF you have removed it that cannot be retrieved. Newspaper Theme does not have any option to retrieve removed files from WP-Content.

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Hello !

We can take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

This is how the issue above has been fixed:

Hi,
I manage to fix the problem by replacing that element with a flex block filtered after the author articles https://i.imgur.com/WCTRREV.png
Please check the site now, I hope that now is ok.
Thank you!
Alex N.

Thank you !

Hello !

Please take a look at Tagdiv Newest tool CSS Analyzer. You can take a look at our tutorial here: https://www.youtube.com/watch?v=tnkVapqhIHc

Let us know if this was helpful !

Thank you !

Hello !

Please let me know are you using a Cloud Library header or a standard header from here: https://www.screencast.com/t/uLyiiir0Hb

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Hello !

Please note that the recommended featured image size is 800x600px or 1920x1080px. You can use the tagDiv Composer in the Mobile Viewport and set your thumb sizes as you can see here: https://www.screencast.com/t/CJUsauI9KSd

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Hello !

First of all please make to clear your website cache. This usually is the main reason that there are delays on a website. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello !

I have spoken to our developers to shade some light. So, what we normally see is the soundcloud player. In order to have the aspect that you asked you have to use a hosted mp3 file and insert the link directly to it.

In this way the looks of the player would be like the one in the demo.

I hope this was helpful !

Thank you !

Hello !

Have you tried re-installing the demo ? This looks like unfinished installation process.

Please reinstall the Default PRO Demo and let us know the result !

Thank you !

Hello !

Yes, Newspaper Theme does not have an option to duplicate or backup. For backup you will have to do it with the help of your host or do it from cPanel. For the duplicate options you will have to use a 3rd party plugin. Unfortunately for this we have not tested one so we cannot recommend one.

Thank you for your understanding !

Hello !

We can take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please make sure that you update the Newspaper Theme as shown in our guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also make sure to update and activate all the required plugins. If the issue still persists please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you

Hello !

Please provide a link to your website in order to take a look.

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Hello !

Unfortunately at the moment there is no Bulk option for this. This is a suggestion on our developers to do list but unfortunately is not available yet.

We are sorry for the inconvenience!

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello !

That is because your server was maybe configure to work with 1 type of caching solution. As we recommend for Newspaper Theme to work with WP Super Cache.

In the image you have sent those are recommendations, If your website runs better using our suggestion my recommendation is to leave it with WP Super Cache. Also please note that having more than 1 caching plugins is not a good practice.

Thank you !

Hello !

I have passed this to our developers, they will definitely take a look into it.

I will keep you updated with any progress.

Thank you !