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Vlad S
tagDiv Staff

Hello !

We are sorry for the inconvenience !

That is a wordpress issue, you will have to set it up from here: https://www.screencast.com/t/foXrcFaRcb

Thank you !

Vlad S
tagDiv Staff

Hello !

This is the path to the smartlists: wp-content/plugins/td-cloud-library/smart_lists

Thank you !

Vlad S
tagDiv Staff

Hello !

Please follow this tutorial regarding AMP implementation: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff

Hello !

You will have to delete those hyphen and retype them. Then it will work.

Thank you !

Vlad S
tagDiv Staff

Hello !

That involves custom work. Due to our support policy we cannot offer custom work: https://forum.tagdiv.com/newspaper-theme-support/

You could try and find a freelancer on studio.envato.com who can help you with this issue.

We are sorry for the inconvenience !

Thank you !

Vlad S
tagDiv Staff

Hello !

You mean you can’t see this: https://www.screencast.com/t/wTlvUPIYZ ?

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately that plugin is not tested with Newspaper Theme and we cannot offer support for it.

We are sorry for the inconvenience !

Vlad S
tagDiv Staff

Hello !

If you want to add widgets into that you will have to import the widget sidebar element as you can see here: https://www.screencast.com/t/2QwlZtt0rM

Thank you !

Vlad S
tagDiv Staff

Hello !

Yes, that could be the problem
Please delete the newspaper theme and plugins and reinstall as shown here: fhttps://forum.tagdiv.com/install-via-wordpress/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL non theme-related plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff

Hello !

Unfortunately not. You will need to find a circle emoji or you could try using a custom font. Take a look at this font customization tutorial: https://forum.tagdiv.com/font-customization/

You could try and find a font that uses icons and edit that or if you like what I achieved: https://www.screencast.com/t/uSvgTOUFAdgX you can go to: https://emojipedia.org/large-blue-circle/ and simply copy and paste emojis from there.

I hope this was helpfull !

Thank you !

Vlad S
tagDiv Staff

Hello !

As you can see it works: https://www.screencast.com/t/i9GdBRvJDvvS

Please read our documentation regarding the AMP integration: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL non theme-related plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

As you can see here this option works fine on our side: https://www.screencast.com/t/VVe780kWeU

Thank you !

Vlad S
tagDiv Staff

Hello !

Sorry for missunderstanding your issue. It appears that you either disabled mobile theme or there was a bug. I have followed the steps you presented and I can’t see a difference between me accesing the page or beign redirected from twitter. Can you provide some screenshots of your issue ?

On our side this looks fine.

Thank you !

Vlad S
tagDiv Staff

Hello !

In the posts you will have to apply a single post template from the Cloud library and set it using the tagdiv Composer: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you !

Vlad S
tagDiv Staff

Hello !

Your code is not correct as you can see you have entered the example code: https://www.screencast.com/t/ddDqKsqI You will have to receive this code from analitycs and insert it there: https://analytics.google.com/analytics/web/#/report-home/a46125100w191113824p187077968

Thank you !

Vlad S
tagDiv Staff

Hello !

You can’t. TagDiv Composer works only with the blocks created by Newspaper theme. Those blocks cannot be edited with any other plugin.

Thank you !

Vlad S
tagDiv Staff

Hello !

In order to insert a shortcode using the tagDiv Composer you can use the Column Text element and insert the shortcode in it: https://www.screencast.com/t/StIKlkYQuoXi

Thank you !

Vlad S
tagDiv Staff

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

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