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Dear tagDiv team.
I’ve purchased and installed newspaper theme on my wordpress blog.
Installing and activating the theme on my wordpress blog has been successful, but uncaught error in comments.php file is occurred in the comments area of the blog.
the stack trace is below. :
Uncaught Error: Call to undefined function __td() in /volume1/web/WordPress/wordpress/wp-content/themes/Newspaper/comments.php on line 140 Error: Call to undefined function __td() in /volume1/web/WordPress/wordpress/wp-content/themes/Newspaper/comments.php on line 140
Call Stack: 0.0001 403696 1. {main}() /volume1/web/WordPress/wordpress/index.php:0 0.0001 403976 2. require(‘/volume1/web/WordPress/wordpress/wp-blog-header.php’)
/volume1/web/WordPress/wordpress/index.php:17 0.1726 5345336 3. require_once(‘/volume1/web/WordPress/wordpress/wp-includes/template-loader.php’)
/volume1/web/WordPress/wordpress/wp-blog-header.php:19 0.1761 5400024 4. include(‘/volume1/web/WordPress/wordpress/wp-content/themes/Newspaper/single.php’)
/volume1/web/WordPress/wordpress/wp-includes/template-loader.php:78 0.2146 5529096 5. comments_template()
/volume1/web/WordPress/wordpress/wp-content/themes/Newspaper/single.php:21 0.2212 5543392 6. require(‘/volume1/web/WordPress/wordpress/wp-content/themes/Newspaper/comments.php’)
/volume1/web/WordPress/wordpress/wp-includes/comment-template.php:1510 0.2214 5543392 7. wp_list_comments()
/volume1/web/WordPress/wordpress/wp-content/themes/Newspaper/comments.php:25 0.2217 5546752 8. Walker_Comment->paged_walk()
/volume1/web/WordPress/wordpress/wp-includes/comment-template.php:2174 0.2217 5547552 9. Walker_Comment->display_element()
/volume1/web/WordPress/wordpress/wp-includes/class-wp-walker.php:387 0.2217 5547552 10. Walker_Comment->display_element()
/volume1/web/WordPress/wordpress/wp-includes/class-walker-comment.php:139 0.2218 5549000 11. Walker_Comment->start_el()
/volume1/web/WordPress/wordpress/wp-includes/class-wp-walker.php:145 0.2218 5565512 12. td_comment()
/volume1/web/WordPress/wordpress/wp-includes/class-walker-comment.php:179
(link : comments error)
Except for the newspaper theme, the rest of the themes are working well. What should I do?
Hi,
Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error, if you have these errors, you will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you!
Hello,
I seem to be regularly receiving a critical error message. The error points to the TagDiv Composer Plugin; i have put an excerpt of the error below.
I have raised a ticket with my hosting provider also, who has told me that the plugin is out of scope of their support, even though the error message seems to point to a memory issue.
Please note that the PHP version has been upgraded to 7.3
Could you please assist me with this?
—-
WordPress version 5.3.2
Current theme: Newspaper (version 10.3)
Current plugin: tagDiv Composer (version 2.5 | built on 05.02.2020 7:28)
PHP version 7.2.25
Error Details
=============
An error of type E_ERROR was caused in line 699 of the file /home/cluster-sites/7/f/xxxx.com/public_html/wp-content/plugins/td-composer/includes/tdc_main.php. Error message: Out of memory (allocated 136814592) (tried to allocate 4032168 bytes)
Hi,
Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error, if you have these errors, you will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you!
Hi,
These are the latest version of the plugins -> https://i.imgur.com/yZe3JTk.png
Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error, if you have these errors, you will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you!
Hello
I just realized a php issue after we started having author pages issues. I’m not sure if this is a TAGDIV composer issue because the issue only cleared if TAGDIV composer disabled or WPML CMS disabled. For your information; WPML informed us this is not related to WPML- at least for the moment. I’ll go deeper into the issue once I hear your suggestions about it.
Author Main Languge
Author Secondary Language
So we string translated author details but, Main language don’t appear.
Contacted Yoast; reply here
When we ran a cURL test on the relevant author URL Author Main Languge, we see a 403 or 500 internal server error as the HTTP response results. We also don’t see anywhere that Yoast SEO causes this issue, nor it redirects to a different page at all.
Contacted Hosting; reply here
We are able to replicate the 403 error via cURL. We updated your files permissions and the issue persists.
When we rename your .htaccess file cURL shows a 404 error as shown below :
$ curl -sI Author Main Languge
HTTP/1.1 404 Not Found
Date: Tue, 18 Feb 2020 14:07:08 GMT
Connection: keep-alive
Set-Cookie: __cfduid=d1b130608b54ae7b56df6a8826823610d1582034828; expires=Thu, 19-Mar-20 14:07:08 GMT; path=/; domain=.XXX.COM; HttpOnly; SameSite=Lax
Strict-Transport-Security: max-age=63072000; includeSubDomains
X-Frame-Options: SAMEORIGIN
X-Content-Type-Options: nosniff
X-Turbo-Charged-By: LiteSpeed
CF-Cache-Status: DYNAMIC
Expect-CT: max-age=604800, report-uri=”https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct”
Server: cloudflare
CF-RAY: 567090cd2e05fe06-DTW
Contacted WPML; reply here
There’s fatal error on Uncaught Error: Call to a member function the_post() on null in /home/xxx/xxx.com/wp-includes/query.php:937
Image to the code; https://pasteboard.co/IVoIq5t.png
Besides; here’s the other debug logs about the theme
18-Feb-2020 13:22:54 UTC] PHP Fatal error: Uncaught Error: Call to a member function the_post() on null in /home/xxx/xxx.com/wp-includes/query.php:937
Stack trace:
#0 /home/xxx/xxx.com/wp-content/plugins/td-cloud-library/wp_templates/tdb_view_tag.php(17): the_post()
#1 /home/xxx/xxx.com/wp-includes/template-loader.php(98): include(‘/home/xx/…’)
#2 /home/xxx/xxx.com/wp-blog-header.php(19): require_once(‘/home/xxx/…’)
#3 /home/xxx/xxx.com/index.php(17): require(‘/home/xxx/…’)
#4 {main}
thrown in /home/xxx/xxx.com/wp-includes/query.php on line 937
[18-Feb-2020 13:55:56 UTC] PHP Warning: Use of undefined constant TDC_PATH_LEGACY – assumed ‘TDC_PATH_LEGACY’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 109
[18-Feb-2020 13:55:56 UTC] PHP Warning: Use of undefined constant TDSP_THEME_PATH – assumed ‘TDSP_THEME_PATH’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 113
[18-Feb-2020 13:55:56 UTC] PHP Warning: Use of undefined constant TDC_PATH_LEGACY – assumed ‘TDC_PATH_LEGACY’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 109
[18-Feb-2020 13:55:56 UTC] PHP Warning: Use of undefined constant TDSP_THEME_PATH – assumed ‘TDSP_THEME_PATH’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 113
[18-Feb-2020 13:56:14 UTC] PHP Warning: Use of undefined constant TDC_PATH_LEGACY – assumed ‘TDC_PATH_LEGACY’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 109
[18-Feb-2020 13:56:14 UTC] PHP Warning: Use of undefined constant TDSP_THEME_PATH – assumed ‘TDSP_THEME_PATH’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 113
[18-Feb-2020 13:56:15 UTC] PHP Warning: Use of undefined constant TDC_PATH_LEGACY – assumed ‘TDC_PATH_LEGACY’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 109
[18-Feb-2020 13:56:15 UTC] PHP Warning: Use of undefined constant TDSP_THEME_PATH – assumed ‘TDSP_THEME_PATH’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 113
[18-Feb-2020 13:56:51 UTC] PHP Fatal error: Uncaught Error: Call to a member function the_post() on null in /home/xxx/xxx.com/wp-includes/query.php:937
So, I’m looking forward to hear from you
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error, if you have these errors, you will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you!
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
Here is the error log
getimagesize(http://www.mysite.com/wp-content/uploads/2020/02/np10blue-white-retina.png): failed to open stream: HTTP request failed! HTTP/1.1 403 Forbidden
in /webroot/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 782
Hi HTD2,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Hi prudentreviews, please provide some more details about the error you get, these were 403 error in console or something similar with “Fatal error: Allowed memory size “??
Thank you!
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you!
Hi,
Please make sure that your role is admin or editor after that make sure that you do not have a plugin conflict or a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you!
It seems that the problem still persist, I got 403/404 Not Found problem.
Hello,
Since some days I have a problem with my website, I got a lot of “403 and 404 Forbidden/Not Found The requested URL was not found on this server.” error message.
I contacted the hosting company they said that the TD Composer causing the problem, they give me this error log:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 32 bytes) in /home/o0842418033888/html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 167
Can you help me to fix the problem?
Hi,
Please notice that we take in order of time the topics ( time when was post the question ) to answer the question, and if you post/replay again in your topic the time will change and will be move to recent question, therefore the answer will be delay -> https://i.imgur.com/7B5BhYS.png
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you!
The page doesn’t have a 404 or 403 error, in fact the page doesn’t even save my changes. The page loads and keep loads forever, doesn’t save anything. Wordfence was already in learning mode, but I even excluded it to test and nothing happens.
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Hi,
Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you!
Hi,
From what I can see there is an admin-ajax problem too -> https://i.imgur.com/E6zn7Pl.png this may be the menu cause too.
Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let me know the results!
Thank you!
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Thank you for your understanding!
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also the Newspaper v8 is an old version is very possible to not work properly with the last version of the WordPress.
Thank you for your understanding!
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Thank you for your understanding!
