Search Results for 'cache'

Hello,
There is no such bug we are aware of. If there truly was a major bug in our theme, then this forum would have been flooded with messages on this matter. The fonts were thoroughly tested and they do not change upon page refresh. Please try to disable all your plugins except visual composer, clear cache and reset cdn files if you use it. Then test fonts again. The general font setting for modules and blocsk changes the general font for all elements to the desired one. It has the same effect as switching all of the options below it to another font.
The fonts and col,or scheme are affected by cache so please clear your cache after you change these settings. Another thing to do is make sure you have your system status parameters in order by following this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know how it goes.
Thank you!

Hello netimiz,

I have checked your website and I saw that your social counter are working properly now, as you can see here -> http://screencast.com/t/dw790zxpDUz If your problem reappears, please follow the guide below and try to set up as properly ->>

In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.

1) Please make sure you have the latest theme version: 6.7. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Hope this helps!

Thank you for the message!

Hello,
Please note that the social counter is not a live count in order to save server requests and it’s also affected by cache so it’s recommended to allow it a bit of time to work it’s magic. And as you can see it already has: http://screencast.com/t/oGgbJQsb
Thank you!

Hello Matija,

Please make sure that you do not have JavaScript errors which can be caused by untested plugins. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. As you can see in our demo preview, all works fine and does not appear differences between fonts on any browsers.

Thank you for your understanding!

Hello rguez_dani,

Unfortunately, I cannot recreate this kind of issue. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

If your problem is still there after these changes and if you need more assistance in this regard, please provide your website URL so I can further inspect the issue and so I will be able to provide a more accurate response.

Thank you for the message!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Plugins are the number one reason for this kind of issues.
If the problem is still there without plugins, please provide a link to your website so we can inspect the problem.
Thank you!

Hello,
Please try to disable all your plugins except visual composer, clear cache and reset cdn files if you use it. This will rule out a plugin conflict. Also if you have any modification made to the theme files, try to do a back-up and reset the theme to it;s default state.
Let us know how it goes.
Thanks.

Hello Matija,

1)If you want to get rid of the footer logo, you have to remove from theme panel, like this -> http://screencast.com/t/5dxEUIQfU For more information about footer section, please consult the theme documentation here -> https://forum.tagdiv.com/footer-templates/

If you want to have this kind of text in the center of the footer section, you have to use footer template style 12 and customize it as you want. For example, you can use it like this -> http://screencast.com/t/bf5EgVMT -> http://screencast.com/t/QsfdYWegY7 and then you have to use a bit of CSS to align the text and the result you should see here -> http://screencast.com/t/oSaZGN9u

The code is ->

.textwidget {
text-align: center;
}

2)If you do not want to have a hover for your main menu, try the code below.

The code is ->

.td-header-style-12 .sf-menu > li > a:hover, .td-header-style-12 .sf-menu > .sfHover > a {
background-color: rgba(0, 0, 0, 0) !important;
}

The result -> http://screencast.com/t/es5c6kfiiRhQ

3)Unfortunately, I did not saw extra white spaces for your main menu, sorry! -> http://screencast.com/t/Osi95rpGxb Try to clear all cache (browser cache) and test it again.

Thanks.

Hello,
The main problem with thumbs not showing is this one you have in the console: http://screencast.com/t/6WFhil3rd
JS errors break the lazyload animation. Please disable all plugins except visual composer, clear cache and reset cdn. Plugin conflicts are the number one reason for js errors. These can also be caused by custom modification not done properly.
Let us know how it goes.
Thanks.

Hello dizajn,

Please ensure that you have followed all the steps in order to update your theme according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ On my side is installed the latest version of the theme and Visual Composer and everything seems to works properly. Please make sure that this problem does not come from your untested plugins which can create some interferences in the theme and could cause this type of issue. Try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

If your problem is still there after this advice, please provide your log-in information (wp-admin) so I can further inspect your setup page. Also, please provide the link to this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello,
The only options for top and bottom article sharing are these ones: http://screencast.com/t/eh4gtX9RYywl (and whatsapp on mobile) There are no other options for this widget.
The facebook counter will show the likes for the current post even if the button is not pressed (it will pull information from facebook) but it is not a live count and it is affected by cache. It will update a few times a day in order to limit server requests.
Thank you!

Hello Manoel,

Please try to set your smart lists according to our documentation here -> https://forum.tagdiv.com/smart-lists/ (for smart lists we recommend to use single template style 5 for posts for avoiding the duplicate images).
Another possibility, in this case, would be ->
Duplicate images on smart lists usually are the result of using the Photon feature of the Jetpack. If you use this feature please disable it as it is known to cause issues with our theme.
If the problem is still there, please try to disable all plugins except visual composer and clear your cache as other plugins could also conflict with the smart lists. Also, if you are using “strange” characters (!@#$%^&*/”- etc) in ALT tag, the image will be twice. I have added this issue to our list of fixes and in next major updates will solve this problem. Until we will fix this issue, please try to remove these kinds of symbols in ATL tag for better results.
Also, and last but not least, please use post template 5 when you are using the smart list for better results. For more information about smart list, please consult our documentation here -> https://forum.tagdiv.com/smart-lists/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello pablograna,

I suspect this issue come from interference between some untested plugins which you are using and our theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and instal only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please delete the Social Counter plugin and try to re-install it from panel, Plugins Area, like this -> http://screencast.com/t/ZqvzuIqlV
Also, please ensure that you have installed the latest version of the theme and the plugins for better results.
If you are trying to do some additional customizations in theme/ plugins and you are not aware to the steps in this regard and if it happens due from these actions, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello lpecchi,

Please provide more details about what kind of problem you have in the theme. Before this, please ensure that these issues do not come from your untested plugins. Try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible that your issues to be due the interference between some untested plugins which you are using and theme. Here -> http://screencast.com/t/vqa7tfYqvQ you can find our list of tested plugins. Please notice that all of these are tested with our theme and works properly.

If your problem is still there after this advice and if you need more assistance in this regard, please provide your website URL so I can inspect it closer along with several useful screenshot so I can understand where exactly is the problem.

Thank you for your understanding!