Search Results for 'cache'

Hello,
Please disable all your plugins except visual composer, clear cache and reset cdn. Then check your smartlists again. If the problem is still there, check the image captions and try to use simple characters inside them. If the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue closer. Also include a link to this topic so we can identify you.
Thank you!

Hello,
We are not aware of any VC bug. This plugin is required by the theme and is bundled with the theme package. It was tested on every level to work with our theme. Please try to disable all other plugins except visual composer, clear cache and reset cdn files. Then test VC again. Please make sure you only install the plugin from here: http://screencast.com/t/eOUcAPnx . If you still cannot get it to work, please provide more details to your issue and a link to your website so we can inspect the error.
Thank you!

Hello,
It is always recommended to use the visual composer version that comes with the theme: http://screencast.com/t/eOUcAPnx
Please only use this version. if for some reason this version does not work on your end, please remove all other plugins except visual composer, clear cache and reset cdn files. The plugin is included in the theme package and it works with the theme as it was meant to.
Let us know how it goes.
Thanks.

Hello jmma2510,

I suspect your problem comes from your untested plugin. If you check our demo, you do not have this error. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
After this workaround, if your problem is still there, please provide your website URL so I can further inspect the issue.

Thank you for the message!

Hello acluk,

I have tested oy my side an image with custom link and everything works fine. The problem might be caused by your untested plugin which you are using. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,
BBpress has it’s own breadcrumbs and I’m not sure how they are not displaying on your end as people usually have trouble removing them (they had to delete parts of the code from the plugin files to do it). Please try to disable all your plugins except visual composer and bbpress, clear cache and reset cdn files if you use it. Then check the breadcrumbs again.
Let us know how it goes.
Thanks.

Hello FarrahGillani,

Please ensure that you have activated the Ajax View count from Theme panel, like this -> http://screencast.com/t/i295sk1g Also, I have checked your website and I saw that you have a lot of untested plugins and among theme I noticed this -> http://screencast.com/t/5QxgkUOXp I have no idea about the functionality of this type of plugin and it could cause some errors in our theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello ArthurConan,

Please make sure that your untested plugins which you are using do not affect the behavior of the theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please make a fresh install via FTP by following this tutorial: https://forum.tagdiv.com/install-via-ftp/ Your settings will not be affected as they are stored in the database. Simply download the latest version of the theme again and install it directly and see if your fonts work.
Unfortunately, I cannot recreate your issue and on my side, the fonts work fine by default.

Hope this helps and let us know how it goes!

Thanks.

Hello,
You have lots of js errors in your console http://screencast.com/t/k44YbThyHXfl
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. This should eliminate any plugin conflicts. Then check your sidebars again.
Let us know how it goes.
Thanks.

Hello,
Was the layout broken before you installed these plugins? http://screencast.com/t/mgtADVFdZ
Please try the following. Disable all plugins except visual composer, clear cache and reset cdn files if you use it. This should rule out a plugin conflict you might have. If the problem is still there, check for any custom code added to the theme or modifications to the homepage (rows added inside other rows will cause the layout to break)
Let us know how it goes.
Thanks.

Hi,

I’m not sure how you implement your videos but you need to try a different method of implementation as the one you use is not responsive. It has a fixed with: http://screencast.com/t/fpnn2u3v so it will display fine in desktop but it will break in tablet and mobile.
As for the block 9, please try to disable all plugins except visual composer, clear cache and reset cdn. This will rule out a plugin conflict. Also if you have any settings on the visual ccomposer row, please reset them to the defaults. You can also recrete it on a blank page and only use block 9 and the slide element. Please male sure top only use these 3 columns https://forum.tagdiv.com/how-to-use-visual-composer/

Let us know how it goes.
Thank you!

Hello thanik30,

Duplicate images on smart lists usually are the result of using the Photon feature of the Jetpack. If you use this feature please disable it as it is known to cause issues with our theme.
If the problem is still there, please try to disable all plugins except visual composer and clear your cache as other plugins could also conflict with the smart lists. Also, if you are using “strange” characters (!@#$%^&*/”- etc) in ALT tag, the image will be twice. I have added this issue to our list of fixes and in next major updates will solve this problem. Until we will fix this issue, please try to remove these kinds of symbols in ATL tag for better results.
Also, and last but not least, please use post template 5 when you are using the smart list for better results. For more information about smart list, please consult our documentation here -> https://forum.tagdiv.com/smart-lists/

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,
Please try to access one of the posts to see if the counter increments. Hit refresh a couple of times. If it does not, please try to activate the ajax view counter as the views are cached: http://screencast.com/t/O8XodoffzD then check the counter again. If you still cannot get it to work, you might have a plugin conflict that interferes with the counter. Please try it without plugins, clear cache and reset cdn.
Let us know how it goes.
Thanks.

Hello MasteringHealth,

Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I have tested on my side this kind of feature and works fine for all posts. Please try my advice and see how it works. If your problem is still there after this and if you need more assistance in this regard, please provide your website URL so I can further inspect the issue.

Thank you for the message!

Hello srisurya,

I suspect your problem comes from your untested plugins which you have used on your side. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is necessary to follow this advice because it is possible that you plugins to interfere with our theme and could cause this kind of issue (js error). Also, please try to disable the lazy load effect from your Theme panel like this -> http://screencast.com/t/oTYiJsrse and see how it works after this.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,
Please try to update your theme to the latest version by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
If you still have this issue, please try to disable all plugins except visual composer, clear cache and reset cdn files.
Sometimes, wordpress itself has issues with special characters. If you use for example special characters in your sidebar titles, your sidebar will be stripped of widgets by WP. Please try to avoid special characters as much as possible.
Let us know if you still have this problem.
Thanks.

Hello,
This sounds a lot like a js error. Please disable all your plugins except visual composer, clear your cache and reset cdn if you use it. Most likely you have a plugin conflict that interferes with the lazyload animation.
Let us know how it goes.
Thank you!