Search Results for 'cache'

Hi,

Please make sure you have updated the theme properly and disable all the plugins except Visual Composer, clear cache and see if you still have this issue. If it works please enable your plugins one by one and see which one cause this issue and try to find an alternative.
If the issue persist please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look.

Thanks!

Hi,

Please disable all your plugins except Visual Composer, clear cache and see if you still get this error as a plugin could cause this. Also you can check this with a default wordpress theme and see if the error is still there as I don’t think that it is related to the theme and what you have provided is to general. You should see in what conditions you get this error and provide more details.

Thanks!

Hello mikebare,

I have checked your website and your console and saw that you have some js.errors. -> http://screencast.com/t/dZD2QmRXcHg6 These kinds of errors might be caused by conflicting plugins. Please try to disable all the active plugins, clear all cache and instal only the plugins that come bundled with our theme and rule out the plugins in conflict. If you are using some untested plugins, their functionality can affect the theme behaviour and appear these problems. Please follow my advice and after if your problem is still there, please let us know.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello

I have checked your website and I saw that all the images seems to works as expected and are showing up. Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule our the plugins in conflict. Also, please check your system status and try to improve it to increasing the parameters values, in order to achieve the best result. If you do not have access to your system status file, please contact your hosting provider and then try to increase these parameters.

Please make sure your system status parameters are set properly. You can check here: http://screencast.com/t/Ka9cF6ty and then you can use this guide to see how you can increase these values: https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

After this advice, if your problem is still there please let us know and also provide more details and some screenshots with your issues so I will be able to provide a more accurate response.

Thank you for the message!

Hi,

Please also check without plugins and make sure that you empty all caches and clear CDN if you use any. If it’s still not working please provide wp and ftp access so we can check your site.

Thanks!

Hi,

Thanks Chris for your help!

@razakey The theme doesn’t control the og: meta data so we recommend Yoast Seo plugin for meta data. Please disable all the plugins except Visual Composer and Yoast Seo, clear cache and check again. Please note though that facebook isn’t fetching you new meta info right away so you need to wait a while the new info are updated, so use facebook debugger tool to test/refresh your article – https://developers.facebook.com/tools/debug/og/object/

Thanks!

Hello calisangels,

I have checked your website and your console and saw that you have some js.errors, as you can see here -> http://screencast.com/t/ednRzRnEu0XJ This kind of errors could come from plugins in conflict. Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the interference between untested plugins and our theme. As you can see, we have a list of tested plugins with that the theme works perfectly -> http://screencast.com/t/0kBXe1my
Also, you can try to see the theme behavior using our demo preview on mobile and notice that issue does not come from the theme but only from the conflicting plugins. ->http://demo.tagdiv.com/newspaper/#

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Isriya Paireepairit,

I have checked your website for miscellaneous devices and the slider seems to work as expected.
-> http://screencast.com/t/vLwYyjAHrhK
Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is necessary to do this because some untested plugins that you are using can cause some interference between them and our theme and can produce these errors on some devices. Also, please try this feature from our demo preview -> http://demo.tagdiv.com/newspaper/big-grid-slide/ and see that are works fine and this kind of issue does not come from the theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello chauffeur,

I have tested on my side and everything seems to work as expected. This kind of issues may be temporary…and might be caused by conflicting plugins. Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the interference between untested plugins. Our tested plugins are -> http://screencast.com/t/PvHhA1M2T12N

Hope this helps and let us know how it goes!

If you problem is still there after this, please send us an email at contact@tagdiv.com with your log-in credentials and also please provide the link of this topic so we know who are you and what the problem is.

Thank you for the message!

Hi,

Please disable all the plugins except Visual Composer, clear cache and see if the Editor section appears – http://screencast.com/t/eKU3x2kWw
Also you could do your changes via ftp, make a backup of your current style.css file than do you changes and upload it.

Thanks!

Hi,

1. Here you can find the code if you want to remove it – http://screencast.com/t/pI3wXsJuoT
2. You will have to edit each post template that you use and place the breadcrumbs where you wish(single.php > default post style..) – http://screencast.com/t/LVsG4FCL55
3. You have an image there – http://screencast.com/t/hZnUXzkLMjAH please check all your custom modifications to the code and disable all the plugins except Visual Composer, clear cache and see if it still appear.
4. Yes you can set a specific font for article’s title and content from Theme Panel > Theme Fonts – http://screencast.com/t/kWRtwPZlNwX
5. Here you can find the social share buttons if you want to modify their functionality – http://screencast.com/t/LfebG530w
6. Your subscribers number must be visible – http://screencast.com/t/V9IHa5759 Try to activate it from youtube settings – http://www.reelseo.com/hide-youtube-subscriber-count/

Thanks!

Hello DanielLage,

I have tested on my side and everything seems to work as expected. This kind of issue can be caused by conflicting plugins. Please try to disable all the active plugins, except Visual Composer and Woocommerce, clear all cache and install only the plugins that come bundled with our theme and rule out the plugins in conflict. Our tested plugins are -> http://screencast.com/t/5ckYZsfWnN and works fine with the theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Castle Yen,

1), 2) I have tested on my side and this kind of Visual Composer element, Big Grid Slide, seems to work as expected on mobile devices. Please try to check it on our demo version, here -> http://demo.tagdiv.com/newspaper/big-grid-slide/ Please ensure that issue do not come from any untested plugins wich can cause some js.errors in our theme. Please try to disable all the active plugins, except Visual Composer, clear all cache and instal only the plugins that come bundled with our theme and rule out the conflicting plugins.
3)If you want to change the name of the “Related Articles” field, you can to do it from Theme panel->Translations->Translations, like this -> http://screencast.com/t/UDYXLI88r and the code of this feature you should find in td_block_related_posts.php -> http://screencast.com/t/12jOZHSYSIn
4)If you want to use Multiple Categories filter, you have to add your Category ID and not Category name as I can see in your screenshot. The category ID you can find like this -> http://screencast.com/t/8TrG0KdBfT -> http://screencast.com/t/0FOTgG09
5)This is a known issue with modules that use the wp default thumbnail and your post does not have a featured image. Please use this method to fix it: https://forum.tagdiv.com/topic/search-error-message-thumbnail-is-not-set/

Hope this helps and let us know how it goes!

Thank you for the message!