- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
Hello!
Usually, the social counter should update once every 1-2 days, depending on your cache plugin. If the problem persists, please contact us at contact@tagiv.com provide wp-admin access and include the link to this topic in the email.
Thank you!
Hi, same as other, I have an issue with Mega Menu, after updating to WP 6.0 with Newspaper 11.5.1 .
The mega menu display an other parent category…
Tested with differents computer and in private mode on Chrome and Firefox same issue
What I have done:
Rollback to 11.5 No fix,
Update back to 11.5.1 no fix,
Deactivate / uninstall Autoptimize and Wp Super Cache No fix,
Uninstall/reinstall Tag Div composer No fix,
Modified menu to display an other category work but not the right category,
Recreate the header menu No fix,
Add an other menu in “Apperances -> Menu” No fix,
Check “Show mm. with subcats in composer” No fix,
Link to website semeur.com (in maintenance mode)
what It shows :
http://www.semeur.com/wp-content/uploads/2022/06/Capture-decran-2022-06-16-122102.jpg
What I have set up :
http://www.semeur.com/wp-content/uploads/2022/06/Capture-decran-2022-06-16-122410.jpg
Hopefully you can help to fix it
Thank you
Hello,
Seems on the images are set opacity -> https://i.imgur.com/XYfZnof.png
Does this problem happen when you are logged in?
Please do a test using only tagDiv plugins, and clear all cache.
Thank you!
Hi muktipolice,
If I’m right those message are provided in site health.
From the reported message I see that the amp is detected by the cache plugin, but this is still not fast enough. Is this set like in our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, I see that it makes some recommendations for transient and object cache for amp to make it faster.
Thank you!
Hi Bettina!
Thanks for answer 🙂
I tested now on Google Chrome and Safari on MacBook Air and this same problem. When I update template, I must all the time hide share text.
I use only this plugins: AMP, Contact Form7, Disqus for WordPress, Font Awesome, tagDiv Cloud Library, tagDiv Composer, tagDiv Mobile Theme, tagDiv Newsletter, tagDiv Opt-In Builder, tagDiv Social Counter.
Where clean all cache?
Hello!
I’ve tested it and it seems to work well on the latest version of the theme.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hai, I have cleared the cache…Now the problem resolved
My website is conflicting with the siteground optimizer plugin’s caching feature which is causing the mobile view displaying on desktop. The plugin provider has recommended me to consult with the theme developers since the they were able to narrow down the issue to specifically the header styles compiled by the theme. They said this:
‘And what happens is that the Dynamic Cache caches this page, where no dynamic styling is generated and from that point on the server continues to serve the cached page that has no styling.
I would recommend consulting with the theme’s developer on what might be preventing the theme from reliably compiling its stylings.’
Should you need more details to help you investigate the matter, please let me know.
Page caching is detected but the server response time is still slow
AMP
The AMP plugin performs at its best when page caching is enabled. This is because the additional optimizations performed require additional server processing time, and page caching ensures that responses are served quickly.
Page caching is detected by looking for an active page caching plugin as well as making three requests to the homepage and looking for one or more of the following HTTP client caching response headers: cache-control, expires, age, last-modified, etag, x-cache, x-proxy-cache, cf-cache-status, x-kinsta-cache, x-cache-enabled, x-cache-disabled, cf-apo-via, x-srcache-store-status, x-srcache-fetch-status, cf-edge-cache.
Median server response time was 710 milliseconds. It should be less than 600 milliseconds.
There was 1 client caching response header detected: x-cache-enabled.
Hi
I found the the problem
It looks like the plugin All in one SEO is breaking Articles Auto Loading
After I turned off Enable Breadcrumbs and Crawl Cleanup
Clear cache and everything works
Thank you
Hello.
Once you go to my website on mobile, and you click the hamburger menu, it doesn’t work, and the website is frozen. When I check this on desktop but mobile view, it works just fine.
I tested following things:
Disable plugins.
Delete cache.
You can check the problem on : https://www.brain3r.com
Hello,
Please ask your host if the server doesn’t have a cache plugin.
Thank you!
Hi @Anamaria,
Thank you for your response.
I do not installed a cached plugin at the moment. There is no cached file.
Also on the mobile, the mega menu subcategories appears correctly.. But not on desktop.
Hi,
I upgrade to WP6 and update the newspaper theme to v11.5.1, deactivate/remove then reinstall tagdiv composer but all mega menu on the website I am working on still show the same sub-categories. I also uninstall cached plugin and remove cached file, same behavior.
I downgrade WP6 to WP 5.9.3 (and Newspaper Theme v11.5.1) then it fixes the issue.
Should I wait for a new version of Newspaper before re-upgrade WordPress to V6.0?
Hi,
We are not using any caching.
The changes we make, specifically, the background to the mobile menu, are saved but not showing as changed on mobile devices.
We have cleared browser cache
There is no website cache
We have used multiple devices
We have tried it on phones in multiple geographic locations
we have used browser resolution websites
We want the mobile site to look exactly like the demo.
The site is https://www.springfieldfitlife.com/
Any ideas?
Hi, I hope the support will be able to help me 🙂
I created a page with the Tagdiv builder, I updated it many times without any problem. But since yesterday, every time I make a change and save, my changes are not saved.
– I tried to deactivate all plugins except the Tagdiv plugins but the problem is the same.
– I also tried to deactivate the Tagdiv plugins and then reactivate them but the problem persists.
– I have tried to clear the WP Rocket server cache but the problem is still there.
When I save I see in the top right corner that the header and footer save well. I wonder if this is not the problem because I manage the header and footer with Cloud Template, they should not update normally when editing a page. I tried to disable them on the page, then update it, but the problem persists.
I recorded the problem on a GIF: https://drive.google.com/file/d/1CwGTPGy_p32EEh42lgrjE-WCvYKGwm1n/view?usp=sharing
Could you help me? I have tried everything but nothing works. I also tried to duplicate the page but its “sister” has the same problem.
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again. It’s possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Let me know the results!
Thank you!
Hi,
Indeed, we had a few reports about cache and ajax options.
After a while the ajax options do not work until the cache is cleared, I believe is the same case.
Our developers are working on this, and for the moment the only working solution is to not cache the elements that use ajax.
Also, we’ll try to update the documentation and check the new cloudflare WordPress plugin.
Thank you!
I see that the flex block is sort on random posts and is filter after the category with id 44. Also, I see that are found 4 posts and 2 are displayed. in the source code everything seems to be fine -> https://i.imgur.com/VR2A0um.png
Maybe there is some object cache. If you can provide the wp-admin access via email will check this problem with the other one.
Thank you!
The cloudflare settings seem to be outdated and I routinely run into problems with AJAX not working properly until I purge the cache. I was wondering if there are any updates to how it should be configured. One setting in particular is the new cloudflare wordpress plugin and the automatic optimization for wordpress. Is this currently supported by the Newspaper theme? Also, can you please update the UI to match the latest in cloudflare? Thanks!
I tried again to disable the two newpaper plugins, I cleared the cache and I reinstalled two plugins. I went to the search console to see if I could get the fix validation started. The result is this: on “review snippet” the correction has been started while on “products” where the error is “missing field review” the validation has still been rejected as the error remains in the published articles.
Hi,
Please disable the tagDiv mobile theme plugin, clear all cache and check after the mobile version.
Also, please check the above topic provided -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ here is explicit all the mobile versions provided by our theme.
This is most common with cache plugins. If the cache plugin does not support mobile devices, the mobile theme version can be used instead.
Instead, use the recommended WP Super Cache plugin and enable these settings (particularly mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hi,
Is this problem persisting when you are logged in? Did you try it only with the theme plugins?
Also, do you use object cache?
Thank you!
Hi gwk,
This is a rather strange situation, normal with the settings in this guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ you should get some better results.
Also, if you want you can check our guide for How to Make the Site Faster -> https://forum.tagdiv.com/how-to-make-the-site-faster/
I hope this will help you!