No search results were found in Documentation!
Hello!
Please make sure you use the latest update of the theme(11.4.3) and plugins.
They can not be changed automatically, something interferes there for sure.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Thanks buddy. The issue was due to Litespeed cache plugin.
Just curious, how can I use both these features altogether. Infinite scroll along with litespeed cache plugin. For your information, the plugin boosts speed of my site very well. Please find any solution for me.
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check this guide too: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Let me know the results!
Thank you!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check this guide too: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi,
This situation can be from some cache or optimize plugins. Can you please check if this problem is happening when you are logged on the website? If the problem do not persist, then it is from the mentioned plugins.
Also, if you want to disable the Infinite Loading for Single Posts you can do it using this guide -> https://forum.tagdiv.com/infinite-loading-single-posts/
Thank you!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
I’m sure that these files are not from the theme. Maybe you use some plugins and cache plugins which can be the problem, please re-check.
Thank you!
Hello!
Try to disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results.
Thank you!
https://www.screencast.com/t/VRtYKaX02
I searched the forum and notice that you advise deactivating all plug-ins except for tagdiv and clearing cache. I did that and there was no change. what else can I do?
Hi,
I purchased this theme a few days ago, my hosting provider had to suspend my website due to suspicious files they found in the theme.
/public_html/hwrks/index.php
/public_html/wp-cache/wp-XKVFBOtJ28.php
Buna ziua,
Pentru a elimina prima margine va rog sa incercati acest CSS
.td-header-style-6 .td-header-header .td-make-full {
border-bottom: 0px;
}
Setati codul in theme panel > custom code> custom css, apoi stergeti tot cache-ul si problema va fi rezolvata.
Hello!
Which kind of slide do you use? Try to disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results.
For the page speed, I can recommend you some solutions in order to increase the score.
Our developers are working a lot to improve the page speed in every update.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.xtechkr.com/optimize-newspaper-theme/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you for your feedback!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi,
I think that it is displayed the blog -> https://i.imgur.com/CWTRulX.png (this seems to be a cache version from 29 April) and when you access that link it is displayed the static page -> https://i.imgur.com/umCBKvQ.jpg
Please check if you have set the latest posts (for blog) in settings > reading -> https://i.imgur.com/ryzEHPg.png
Also, if this problem is not happening when you are logged in, then it can be a cache problem.
Thank you!
Hi there,
I´m missing Undo and Redo arrows in Composer (Cmd+Z isnt working either). Tried few different cache clean browsers but i cant get them back.
The appear on loading but dissapear right away.
Hope you can help me out.
Website: nomada360.com (coming soon mode)
Video screenshot of the issue: https://drive.google.com/file/d/1lOjUblb016IvJfnBSKv1ClFqsYCaqq0s/view?usp=sharing
Thanks
With the cache plugins and custom css deactivated the problem is still there it looks like
Hi,
I think that I remember a similar case that was caused by some cache or optimize plugin. Did you made a test using only tagDiv plugins to see if the problems persist?
It looks that by default the height of iframe is 880, but something is setting an inline height -> https://i.imgur.com/Olu59tm.png
Thank you!
I’m sorry… Still not saving… I get a Check Mark that Header AND Footer Save.
I deactivated all plugins except for the tagDIV plugins (there are four of them).
Theme requirements are met (except I do not have a Cache Plugin installed yet)
Hi,
Is this problem happening only for one page or for entire mobile? Did you had some translation before? if yes, then it is possible to be a cache, object cache, cdn cache.
Thank you!
Hello,
I had previously done the test you mentioned, but just tried again. Disabled all plugins except TagDiv plugins, cleared my browser cache, and did a hard refresh of the site. It had no change on the site. The bottom social share buttons were styled correctly, while the top were incorrect. Both Social Sharing elements look correct in the backend still which tells me the changes are being saved.
I checked the DevTools and there are no errors showing that I can see. I read through the article regarding other factors that can interfere with the theme and it doesn’t look like those are the issue either.
Hello —
I started with Newspaper this morning.
I entered the Purchase Code and activate it, and the activation is successful.
But when I go to Prebuilt Websites, I get this error:
An issue has been encountered while trying to validate your license key
Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.
On the System Status page, I have reset the key 3 times. Same results — I cannot load the Prebuilt Websites page.
I have memory set at 256M, deactivated the non-TagDIV plugins, and cleared the cache.
Please see: https://forum.tagdiv.com/topic/cloud-library-loading-problem/
and: https://forum.tagdiv.com/topic/cannot-install-pre-built-website-due-to-license-validation-problem/
What is on the forum is the same issue I am having.
If you want to get my admin URL and credentials, license certificate and purchase code, please let me know the best way to send these to you. I have sent a message to contact@tagdiv.com also.
Thank you.
