- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
Hello TagDiv support.
This time I have a very specific problem.
For some reason since I’ve been switching my website on FlyWheel, when I load the website it takes only one of the two views allowed for the website (desktop or mobile). So if I have used a Mobile page with Newspaper, well, it might not appear so.
The problem is correlated to Caching: if I enable the Development Mode (read more here) it goes all ok, but if I disable that… it only falls under one version of the website, despite the flushing or reloading.
The criteria that is used to show which one I need to see seems like it’s “first visitor that arrives decides all” after the cache is re-enabled (so Development Mode is turned off again): if I do it and visit with a mobile device, it shows mobile for EVERYBODY, if I do it and visit with a desktop device, it shows DESKTOP for EVERYBODY.
This is a big problem, because I cannot just follow your guide here (this one) and install a caching plugin.
This is because of two reasons:
– this is not supported by FlyWheel (see this article)
– even if I tried, some core files are locked by the hosting (see this for example, that is needed for the plugin you reccomend)
I’m not using the TagDiv Mobile Plugin right now, but I’m using as much as possible the function for “Mobile Pages” and, when I couldn’t use that for (example) the header, the “Mobile View” available in the composer.
The second one works fine, but the first one is a no-go and gets cached.
I tried to enable WP_CACHE and try different plugins, settings, activations… but everything doesn’t seem to work.
I really need to disable the Development mode: this slows down WAY TOO MUCH the website (backend side, frontend is ok!).
Right now it’s active, and here is a link to the website, but as you would expect, if I don’t disable it you will see it just right: https://gsanews.it/
but if needed i can provide further details and access to test things out.
I searched the blog for further errors and found only suggestions to switch out the plugin and test out things, but not a final solution.
Can I have at least something back to say to FlyWheel to make your theme work with them and move forward towards a solution?
Hi,
Usually in those situations appears an console error, something about admin-ajax.php
Also check to do not have an object cache on backend -> https://i.imgur.com/0jCU9xc.png -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
In case that you checked all those and the problem persist, please contact us via email (contact@tagdiv.com). Make a full backup for your website and provide wp-admin and cPanel access via email and provide as many details as you can about the problem.
Thank you!
Hi,
Most of the time when after the theme is activated and all messages and the theme looks to be activate and you refresh the page this is again not activate it is from an object cache. Please check our guide for here -> https://imgur.com/2gmltQw -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hello,
I am having trouble activating the theme.
After inserting the envato purchase code and click on activate. The activate button keeps loading and nothing happens. I tried removing plugins, clearing the cache, etc. but nothing works.
Please, can you help me with this?
Thanks
Hi Calin,
Ok, I also suspected that cache could be in issue, I will double check.
Thanks again.
Hello!
Please make sure you set up the featured images like in this guide: https://forum.tagdiv.com/featured-image-or-video/
Try to disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results.
Thank you!
Hi,
I just checked your website and I want to know if those problems also persists when you are logged in? Because most of the time, those can be related to a cache plugin and I see that you are using WP Rocket plugin. So maybe the problems are related to some settings from that plugin.
Thank you!
Hello!
Please try to reinstall the Mobile Theme plugin, clear all cache.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
I’ve checked your website and it seems that the mobile and desktop version looks great.
Please clear your cache and try again. Verify in an incognito tab also.
Thank you!
Hello!
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello @leandrocastro!
Please try to reinstall the Mobile Theme plugin, clear the cache and let me know the results!
Thank you!
Hi,
It depends on what you mean by a fully compatible cache plugin. If you are referring to the settings that need to be used to work correctly with the theme, then both of the above plugins can be used, for WP Super cache we have a guide, and for WP Rocket we can give you a guide that works.
Now the problem is that depending on how each website is created, what elements it contains and what resources it still has, some webmasters need help to get a better speed for the mobile version. So our theme besides the responsive version offers me 2 more options.
Mobile page templates, these are mobile templates that can be made for pages and cloud templates with tagDiv Composer -> https://i.imgur.com/Uz85flw.png -> https://i.imgur.com/LR03SYa.png
Mobile theme plugin, is a plugin that uses a simple layout and elements without builders, as a consequence the pages must be rebuilt using mobile editor or you can use the responsive version.
Here is a video for how to use those 2 mobile versions -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Thank you!
Hi,
I see. This problem may also be from a cache, in case the problem still persists, please check this one as well.
Thank you!
Hi,
I will pass on the information you provided to the development team.
From what I understand, some of the problems may be related to a cached object, this being one of the ways that after you have configured certain settings on the website, they return to how they were before (we have a small guide when this cache is apply on backend -> https://i.imgur.com/2gmltQw.png).
Thank you!
i dont know what you mean by that: “The mobile page template can be also used on cloud templates”. Im a begginer in doing sites and with newspaper theme.
right, dont have a way to me use only one plugin than can make all the necessary stuff, like show mobile page only on mobile devices and the others cache things. What wanna say is dont have a complete cache plugin compatible with newspaper theme?
Hello!
Yes, this is a recommended tested cache plugin.
I’ve heard that you could improve the page speed with the WP Rocket plugin, but please take care for a future plugin conflict with our theme.
Check this guide too: https://www.xtechkr.com/optimize-newspaper-theme/
Thank you!
❤ Thank You! this help a lot – now is much better!
Also, I notice that whole page load slows a Litle bit – this is maybe cache was cleared and need to wait till rebuilds?
Or any other solution to speed-up? I use W3cache PRO plugin with Memcached – I just find in Your manuals that You recommends a WP Super Cache Plugin shod I swich to WP Super Cache?
Hello, I am using your FB counter in the sidebar, however there is an old number, not updated for a week. I have reset the cache, CDN cache but the number is not updated. Can I clear this somewhere in the database too?
Hello!
Please try to disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results.
Hope that helps you!
Thank you!
Hello!
Please re-check this guide and make sure your settings are correctly: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/tag-social-counter-is-not-working-fine/
If the problem is still there, then please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello!
First of all, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again. ( it could help you with those errors.)
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you!
Hello!
I can see that you have an error in the console and the javascript can’t load the function. Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello!
I can see that you have some errors in the console, so please deactivate the cache plugin that you use and try again. It can be solved.
Thank you!
The mobile page template can be also used on cloud templates.
Yes you can use the WP Rocket with the WP Super cache, but, you need to clear both caches.
