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Hi,
Please remove the license key from the live website and disable all non theme plugins. Once that you have only tagDiv plugins enabled and there is no security and cache modules enable please activate the theme.
In case that the situation is still persisting, please make a full backup for your website and please contact us via email at contact@tagdiv.com, include wp-admin access and the license key. We’ll check the problem as soon as we can.
Thank you!
Hello!
This issue is from a cache problem. Please deactivate the cache plugin that you use, and try again in an incognito tab.
Let me know the results!
Thank you!
Hello!
Make sure your permalink settings are correctly: https://themeisle.com/blog/permalinks-in-wordpress/
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Let me know the results!
Thank you for your feedback!
Hello!
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hello!
Try to upload again those images in the Media Library and change the name of the images before. Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check this topic too: https://wordpress.org/support/topic/uploaded-images-dont-show-in-browser-nor-in-media-library/
Let me know the results!
Thank you!
Hello!
Can you let me know which images are not displaying in your website?
Please clear the cache and try again in an incognito tab.
Thank you!
Hello!
I can see that you have an error in the console, so the script is not running there.
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Hello!
Make sure that you make the changes for your logo in all viewports :https://www.screencast.com/t/YUVUcyrgh and https://www.screencast.com/t/XDQJedlggSB
Please disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache and let me know the results!
Thank you!
Hy guys,
I really need your assistance to pass Core Web Vitals. For the last few months, I changed the hosting, a lot of cache plugins, and finally the theme to Newspaper. But I still can’t pass desktop Core Web Vitals. Please help me. I’m using WP Rocket plugin and the GTmetrix score is excellent.
https://pagespeed.web.dev/report?url=https%3A%2F%2Fappscharger.com%2Fkuma-sushi-bar%2F&form_factor=desktop
https://gtmetrix.com/reports/appscharger.com/7pInh4AF/
https://ibb.co/HY8rGc4
https://ibb.co/3sbpZGn
https://ibb.co/XVQK6qW
I had that problem when I used Ezoic. Try flushing the Ezoic cache.
If the image reappear, youll know it was the Ezoic cache.
My guess is that for some reason Ezoic was blocked from accessing the images and so it stored nothing in the cache.
Are you also using Cloudflare?
Sometimes, My mobile page is displayed instead of desktop version. I think it is after a purge the cache but I am not sure. Can you please check it if I create you an account?
https://onlineinvestmentconference.com/
Screenshots
https://dev.inv-communications.com/files/IMG_2452.PNG
https://dev.inv-communications.com/files/IMG_2453.PNG
I have changed my header pic from logo on white bg to simply a blue background pic but with no logo. On desktop and phone the change is visible no problem. But on my ipad air the old image persists in both landscape and portrait. I have tried every which way to implement the change to the header with the new image but I cannot seem to replace the old header, even though in my dashboard it shows as being replaced. This is an ipad a couple of years old so it only has ios 12.5.5 which it shows as up to date.
I clear the cache on the site after each change I make. I have also cleaned the ipad safari cache several times.
Any ideas what I’m doing wrong and how to fix it?
Hello!
Yes, because something is interfering there. I can see that you have some errors in the console.
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Let me know the results!
Thank you!
Hello!
Yes, because something is interfering there. I can see that you have some errors in the console.
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Let me know the results!
Thank you!
Hello!
I’ve tested on my end the print button and it is working well even in A4 format.
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
I can see when you print in More Settings dropdown, some settings for margins which can be set as none and you can custom scale the page.
Thank you!
Hello Fred!
Please disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache and let me know the results!
Thank you!
Hello!
When you edit the homepage with the TagDiv Composer, you can see all the options in the Website Manager.
I’ve checked your website on mobile and I couldn’t see those issues.
Clear the cache and try again in an incognito tab.
Thank you!
Hello @mverminski!
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Also, make sure that the TagDiv Composer is saving the changes you applied.
We have a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Let me know the results!
Thank you!
Hello!
Try to install the plugin Classic Widgets by WordPress and see the results.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.
For cloud templates, you can add the sidebar in the tagdiv Composer. Steps:
1. Add 1 row
2. Split into 2 columns( 2/3 + 1/3 )
3. You can add whatever element you want into the second column and consider it a sidebar.
We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos
Thank you!
Hello!
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello Ian!
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let me know the results!
Thank you!
Hello!
Facebook requires an image larger than 200 x 200 pixels.
Please check our documentation here: https://forum.tagdiv.com/facebook-share/
Make sure that there is not a plugin conflict or a cache issue.
Thank you!
Hi,
I understand what you’re saying. Usually when the mobile version appears on the desktop it happens from the cache, it does not know when to deliver and what version of cache to deliver, so it delivers the latest version. You need to check if the cache plugin does not have mobile support. We recommend WP Super cache because it providing this option.
Thank you!
Hi,
If it is the license key that it was used to create the account on the forum, then it is a valid license key. Can you please reset it and make sure that you do not have any cache or object cache that it is used, because it is possible that the problem to be related on them.
In case that the problem is still persisting, then please contact us via email at contact@tagdiv.com and please provide the wp-admin access and the license key.
Thank you!
Hi usman,
So now you have updated to the latest version, but on the phone it looks like before the update. If before the update mobile theme plugin was used, then it will look the same now, only if you want to use the responsive version, then it may look different.
Or it may be a harder cache that still persists and delivers the old cache to the mobile version.
Thank you!
