Search Results for 'cache'

Hi jjgantequera,
Do you have some errors in console? Or the theme panel is saved and after refresh the old settings are back? If is so then it can be from an object cache.
If you want you also can contact us via email and we’ll check the problem.
Thank you!

Hi,
Please do not share your privet license key on forum!
I checked the key and this is valid and is working normal. Do you use some security plugins or object cache? Those are usually the situations when this problem appear.
If you want we can take a look at it, for this will nee wp-admin access. This can be provided via email at contact@tagdiv.com also please include the link of this topic to can identify you!
Thank you!

Can you please set the logo for retina -> https://prnt.sc/YOTPFasYzRdW
After that clear all cache and try again.
Let me know the results!

Hi,
If you have used mobile page template then it will be indexed but it will only appear for mobile. If it appears on the desktop, it may be a cache problem. If you are logged in the problem persists?
Thank you!

Hello!

Please make sure you uninstalled the Mobile Theme plugin, your cache plugin and see the results.

Thank you!

Hello!

Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Please contact your host provider, let them know about this issue and maybe your hosting provider can provide some advices as well.

Let me know the results!

Thank you!

Hello!

I can see your logo and after some seconds it is displaying like this: https://prnt.sc/dnaFW5desYNi
Make sure there is not a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hi,
Most of the time this problem is related to an object cache on backend -> https://i.imgur.com/x8ydFEx.png -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Let us know the results!

Hi,
1. So do you want to use both, mobile theme plugin and responsive version?
If is so, then yes, you can use the enable/disable option -> https://jumpshare.com/v/l3GBkXGzVTNaYdiqNQgW that should be set on off.
If you do not want to use the mobile theme plugin, then just please disable it.

2. It looks that on the links that were provided the mobile theme is apply on each of them, but if you disable the mobile theme from them and the cache is all cleared, then the problem should be resolved. When you are logged in it is disapplied the right version?

3. Maybe the new update will fix the problem, for this, please make a full backup and only after that update the theme.
Thank you!

Hello!

This issue seems to be a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and let me know the results.

Thank you!

Hello!

We have 3 options of mobile versions that you can use:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use which one is more affordable and useful for you.

For a different mobile homepage, I suggest you to use option 2, mobile pages.

Please make sure this is not a plugin conflict or a cache issue.

Thank you!

Hi,
There is a new theme update, Newspaper v11.4.3 please try it, make sure that you clear all cache, purge CDN.
I hope this will help!
Let me know the results!

Hello @muterobert!

Please make sure you use the latest update of the theme and plugins.
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Hello!

This issue seems to be a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hi,
That view is from the mobile theme plugin, when you are using it you’ll need to make sure that your cache plugin has a mobile support (has de possibility to select the right cache that should be delivered). For this we recommend WP Super Cache this plugin has mobile support -> https://i.imgur.com/bAujS5w.png
Another alternative is to disable the mobile theme plugin.
I hope this will help you!