Search Results for 'cache'

Hello,

Please check if you don’t have set from Manager to No header -> https://i.imgur.com/oCYsipz.jpg
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Hello,

I see this warning is from WordPress files, so my suggestion is to make a full backup to all files and databases and try to downgrade the WordPress version https://increasily.com/how-to-downgrade-wordpress/ and install the theme plugins, clear all cache and see if the problem persists.
Also, you can try to contact your host.

Thank you!

Hello,

For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case: http://prntscr.com/mbwwuk -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ after that clear all cache, purge CDN(if you are using) and check the results.

Let me know the results!

Thank you!

Hello,

Seems you have the mobile theme plugin activated https://i.imgur.com/i8Cw5ov.png, please deactivate it, clear all cache and check after the mobile version.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Hope this helps you!

Thank you!

Hello,

Please provide the link to your website to inspect it and also, please provide a video or screenshots with the issue.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Hello,

Please provide more details about your issue like screenshots and the link to your website.
Also, please if you can do a test using the theme plugins, clear all cache and see if the issue persists.

Thank you!

Hello @tnec_in!

Please make sure you have all the tagdiv plugins active in Newspaper -> Plugins. Note that you can use the TagDiv Composer only on the cloud templates.
We have a guide with some tips why our Composer is not working properly: https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have any modSecurity enabled on host.

If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Hello,

Please make sure you have the tagDiv plugins activated, like tagDiv Composer, tagDiv Cloud Library and clear all cache.
Please provide an example, of what you want to have, maybe this can be achieved with custom work.
Our theme doesn’t have an option to check the IP of the users to show different texts.

Thank you!

• This reply was modified 4 years by Anamaria.

Hello @rrtoday!

Please provide more information about the issue, screenshots or a video and your website link. Make sure you use the latest update of the theme and plugins. Deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.

Let me know the results!

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

I think that you have an object cache file stored on your server and that it is why the settings are not saved.
We have a guide on how to check the Object Cache if is applied on Backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Also, you can not enable the thumbnail size from the database.
If the problem persists send us an email at contact@tagdiv.com, provide wp-admin and cPanel access and include the link of this topic in that email.
Also, please make a full backup.

Thank you!

Hello @LPH!

If you use the default templates, please make sure you have the Standard Pack plugin installed and active.
The registration issue has been discussed here, please check: https://forum.tagdiv.com/topic/problem-update-11-3-1/

Also, please make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.

Let me know the results!

Thank you!

Hello Raj!

Please resend the email at contact@tagdiv.com and provide the following:

– admin url and credentials
– a link to this topic in order to identify you
We will check and answer as soon as possible.

I tested on my end and I couldn’t reach this bug which you reported. Please make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.

Thank you!

Hi,

Please make a test using only tagDiv plugins and make sure that all cache has been cleared.
In case that the problem persists, please contact us at contact@tagdiv.com and provide wp-admin access. Also, make a full backup for your website and include the link to this topic in the email.

Thank you!

Hello,

Disconnect your Instagram and Facebook, please execute these steps:
1. disable tagDiv Composer and tagDiv Social Counter
2. uninstall(delete) tagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install tagDiv Composer and tagDiv Social Counter
5. activate tagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the Instagram and Facebook account again -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Did you use tagDiv Analyzer on the homepage? if yes, please remove the Remove Generated CSS, clear all cache and check the mega menu.

Thank you!

Hello,

Please let me know what plugin for the cache you use.
If the cache plugin does not have mobile support then the mobile theme version can be delivered instead. The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, after you check those suggestions please activate the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

Let me know the results!

Thank you!

Hello!

It should work well, please make sure you have the latest update of the theme and plugins too. Make sure that this issue is not from a cache problem. We require access for more investigations and make sure that there are no any changes. Any changes that we will make on your website can be done only with your permission.

@JKLFab Please reply in the email, we will take a look again and help you.

Thank you!

Hello Alex,

If you have the Litespeed cache plugin, please make sure you enabled the cache for mobile -> https://www.litespeedtech.com/support/forum/threads/issue-with-mobile-caching-in-lscache-plugin.17148/
Unfortunately, we have not tested Litespeed Cache Plugin, it can interfere with the theme when doesn’t recognize mobile theme plugins and mobile pages, for example, but you can try it.
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!