Search Results for 'cache'

Hello @bishar!

In your previous topic I asked you for more information, so I can help you efficiently: https://forum.tagdiv.com/topic/errors-after-udating-theme/
Please make sure you have the latest update of the plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/. RE-install the tagdiv Composer plugin and make a test: Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please let me know the results and do not create another topic with the same issue!

Thank you!

Hi,
This sounds more like an object cache, do you use some?
The icons for socials will disappear if the filed is empty, there must be set there something.
Please make a test using only tagDiv plugins and make sure that all cache has been cleared.
In case that the problem persist, please contact us on contact@tagdiv.com and provide wp-admin access. Also make a full backup for your website and include the link of this topic in email.
Thank you!

Hi,
If I understand correctly, the theme plugins were not updated, and because of this the website was broken, but after all necessary plugins are update and the cache is cleared the problems should be solved -> https://i.imgur.com/zY1WvWq.png also another solution will be to use the theme panel option “THEME PANEL SETTINGS BACKUP” -> https://i.imgur.com/f7c9oZx.png -> https://forum.tagdiv.com/import-export-theme-settings/
In case that there are still some problems, please provide some links to your websites to inspect the problems.
Thank you!

Hello @vishtany!

Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

If the problem is still there, then please send a screenshot with the errors from the browser’s console.(right click on that page from your screenshot -> inspect -> console)

Thank you!

Hello @rp777news!

I can see an article inline ad in the posts, please check an article. Please make sure you do not have any ad block extensions, clear the cache and check the results.

Thank you!

Hello,

Please let me know what version of the theme you have. Also, please try to deactivate/delete/install/activate the tagDiv Composer and tagDiv Social Counter, clear all cache, and make sure you have set the social counter like in this article https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thank you!

Hello Beto!

Please make sure you have the latest update of the theme(11.3.2) and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please let me know the results!

Thank you!

Hello @thanhnhut96!

Please make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see which one causes this inconvenience.

Hope that helps you!

Thank you!

Hello @digitalbrothers!

Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

I made a new test and works fine https://i.imgur.com/ydIPAJy.png
Please check the console when you try to save the changes made with tagDiv Composer maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello @J85y!

It seems that the site can be reached.
We have a guide with some tips why our Composer is not working properly: https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have any modSecurity enabled on host.

If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Hello @kimstipguide!

Please clear the cache from your browser or try in an incognito window. Isn’t this your website? Please check: https://files.fm/f/5xcvv36xm

Thank you!

Hello,

Please try to enable the cache on Cloudflare for mobile devices.
Maybe this article will help you https://developers.cloudflare.com/automatic-platform-optimization/reference/cache-device-type

Thank you!

Hello,

Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello @7dk!

This seems to be a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Please note that this plugin is not tested with our theme.

Thank you!

Hello @artsetsu!

Please make sure you have the latest update of the theme and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello @trebol30!

It seems that you have all the settings for the menu right, but the problem is from the cache plugin which do not allow the javascript to load.
Please note that this plugin is not a tested one with our theme.

Thank you!