Search Results for 'cache'

Hello,

Usually, this issue is caused by a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader

Let me know the results!

Thank you!

Hi,

Please provide more information about the problem related to the footer, it cannot be edited with tagDiv Composer?
Please do a test using the theme plugins and other plugins that are tested with it, clear all cache and try again.
Also, please provide some screenshots to understand the issue and to be able to help you.

Thank you!

Hi garimanag,
Unfortunately, your screenshots are not working.
We also have live website with images and we do not have those problems, now indeed maybe are not the bet optimize and the website page speed depends on more elements, for page content, ads, external resources …
First, I want to make sure that I was able to inform you of all info about the mobile versions that our theme can have.
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!

Hi CHKSN,
If I understand correctly, for you the mobile theme plugin is displaying on desktop, if is so, then indeed this is from the cache plugin that you are using, some for theme do not have support for mobile themes, some of plugins that do have are: WP Super Cache plugin, WP Rocked plugin.. Please make a test without cache plugin and see if the problem persist or not, if the problem is solved, then you need to check if your cache plugin have mobile theme support.
Also if you want, we can take a look at your website, for this please make a full backup and contact us at contact@tagdiv.com, provide wp-admin and cPanel access, also include the link of this topic in email.
Thank you!

Hello,

Please make sure that you are running the latest AMP version. Also please check for a plugin conflict. Disable all the plugins except AMP and Tagdiv ones, clear your cache and test to see if this works.
Also, are you using another plugin for an amp or the one that is included in the theme package?

Thank you!

Hello,

Did you update the theme? Please delete your theme and install it again by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ using method B (update the theme Manually).
Also, if you have done changes to the theme files, please copy them.
If you will do the update or a fresh install of the theme, then all changes you made in the theme’s files will be overwritten.
date. Also, check for a plugin conflict, deactivate one by one the untested plugins and find out which one causes the error. Clear your cache and try again.

Thank you!

Hi,

Please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library,tagDiv Standard Pack) also clear your cache.
From the last update, the tagDiv Standard Pack plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

Please clear your cache, also, please make the setting is saved.
Do you have other plugins installed?

Thank you!

Hello!

Please make sure your plugins also are up to date. I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

The issue can be from a plugin conflict or security settings, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache, check those server settings and try again.

Hope that helps you!

Thank you!

Hello,

Do you have other plugins installed besides the ones included in the theme package?
Are the requirements set as in our guide? Do you have the last theme version (v11)?
Please do a test using the theme plugins and other plugins that are tested with it, clear all cache and see if time changes occur when saving.
Normally the time to save changes is short and changes are seen almost instantly.

Thank you!

Hello,

Please do a test using the theme plugins and other plugins that are tested with it, clear all cache and see if the problem persists.
Also, please let the offset field empty with no space, no value => https://i.imgur.com/fDq7syq.png

Thank you!

Hello Sebastian,

Please try to delete the block and add it again from tagDiv Composer, also, clear all cache.

Thank you!

Hello,

Normally, if you disable this option =>https://i.imgur.com/xoi245b.png should not appear => https://i.imgur.com/WSXlsTk.png so, please make sure you disable it and clear all cache(also from your browser).
Also, do you have another plugin to sign in?

Thank you!

Hi bilecikdostlari,
Indeed to optimize the website is not quite easy, we also use a few plugins for this (Autoptimize, Download
EWWW Image Optimizer, WP Super cache, CSS Analyzer from Newspaper theme), we use plugins cache, optimize plugins for images and so on.
Also for mobile version now we use the mobile page/template, but some users still prefer the mobile theme plugin. Both of theme provide better results then the responsive version.
Thank you!

Hello!

Your page is distorted. The issue is from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Please check if you have WP Bakery and uninstall it.

Let me know the results!

Thank you!

Hello!

For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.

Let us know the results!

Thank you!

Hello!

Please make sure you have the latest update(version 11) and also the plugins are up to date. Also, check for a plugin conflict, deactivate one by one the untested plugins and find out which one cause the error. Clear your cache and try again.

Let us know the results!

Thank you!

Hello!

I tested on my end this widget and it is working just fine: https://www.screencast.com/t/jV6XG47auW

Please make sure you have the latest update(version 11) and also the plugins are up to date. Also, check for a plugin conflict, deactivate one by one the untested plugins and find out which one cause the error. Clear your cache and try again.

Thank you!