Search Results for 'cache'

Hello,

Do you use the mobile theme plugin?
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please include the link to your website.

Thank you!

Hello,

If you use a plugin for cache, please clear it, also you can try to deactivate it and make a few tests and see if after the mobile page will apply.

Thank you!

Hello !

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

If the method above does not work, Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.

Thank you !

Hello,

Please do a test using only tagDiv plugins, clear all cache, and see if the problem persists.

Thank you!

Hello,

That’s weird! Please do a test using only tagDiv plugins on a staging website, because there is a possibility, to be a plugin conflict, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again. See if the problem persists.

Thank you!

Hello,

That’s weird! Please do a test using only tagDiv plugins on a staging website, because there is a possibility, to be a plugin conflict, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again. See if the problem persists.
Also, please check this topic https://github.com/js-cookie/js-cookie/issues/531 -> https://stackoverflow.com/questions/30183320/iframe-sandboxing-with-allow-same-origin-flag-error
Thank you!

Hello,

I am not sure I fully understand where the error appears. Can you please provide more details, like screenshots and a link to your website? to be able to understand better the problem.
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

Please try to do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.

Let me know the results!

Thank you!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello !

This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello,

This problem can be from the cache plugin used.
Also, if you using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader and see if the problem persists.

Thank you!

Hi,
If there is no plugin conflict or cache, then it can be from settings that are made on that block, please edit the homepage with tagDiv Composer and selected the blocks from that section and make sure those those are sorted after latest -> https://i.imgur.com/1PYSsvF.png also please check all settings that are on block like category filter from filter tab, or Offset posts from general -> https://i.imgur.com/FG8w8G1.png here is a guide with the blocks settings https://forum.tagdiv.com/block-settings-guide/
Thank you!

Hi ijezie12, this is possible to be a plugin conflict, please make a test, disable all plugins except tagDiv plugins (also if you are using child theme, disable it), made sure that you are nut using any cache and the permalinks are re-saved, after that check to see if the problem is still persisting.
Let me know the results.

Hello,

You’ll need to make some investigations, below are some links that hopefully will help you:
– https://kinsta.com/blog/500-internal-server-error/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also, make sure that all theme settings are like in our guide: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please check if this issue is not causing by a plugin conflict.

Thank you!

Hello,

I understood you created a mobile page, right?
For this, please make sure you assign the mobile page for page, like this => https://www.screencast.com/t/lektAhyjd
Also, clear your cache.
You can find more information about the mobile page in this article => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ and in this video -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11 – Mobile Templates & Pages)

Hope this helps you!

Thank you!

Hello,

It was a problem, and our developers fixed it.
We recommend for cache the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello, @byothe,

As I said before for Instagram, the social counter no longer works, but it will be fixed in the next update.
I made a few tests and seems also, for TikTok is a problem.
For Facebook, please clear your cache, also, if you want you can contact us via email at contact@tagdiv.com.
Please make a full backup to all files and the database and provide wp-admin URL and credentials.

Thank you for your understanding!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.( Standard Pack for default templates)
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!