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Vlad S
tagDiv Staff

Hello !

You can use this css code as you can see here #td-top-mobile-toggle {
display:none;
}
But Your website doesn’t seem to work with responsive method, that is a strange behaviour.

This may be a plugin conflict. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

This may be a plugin conflict. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

This may be a plugin conflict. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

This may be a plugin conflict. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again. If this doesn’t work Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Calin
tagDiv Staff

Hi,
Norma, there should be no problems, but sometimes if you have have some cache you make clear it and should work.
I’m not sure why you had that problem, but I’m glad that in the end the problem was solved.
Thank you!

LuisGyG
Participant
#0

Hello!
We carefully follow the instructions in your tutorial on how to configure the WP Supercache, however when you activate it, all the design elements are deconfigured and everything looks like chaos in my blog.

This is an image with the WP Supercache active.
SUPER CACHE ACTIVE.

This is with WP Supercache disabled.

Do you have any suggestions?

GoingFor2
tagDiv Member

Looks like whatever I did yesterday worked. My cache must not have cleared properly. However, it looks like whatever I did, the author name isn’t showing.

msheldon
tagDiv Member

I tried your suggestion but it didn’t resolve the problem. I flushed but the browser cache and site cache multiple times.

irisdesign
Participant
#0

Estou com problema em um site, já desativei os plugins, desinstalei vários, voltei, já limpei cache, tentei em outros navegadores… mas nada que eu faça faz com que o td composer carrege a tela para que eu possa editar o layout do site. O que poderia ser isso?


tela/screen -> https://informamt.com.br/wp-content/uploads/2021/01/carregamento.png

I have a problem with a website, I have already deactivated the plugins, uninstalled several, came back, already cleared the cache, tried in other browsers … but nothing I do makes td composer load the screen so that I can edit the layout site. What could this be?

Anamaria
tagDiv Staff

Hello,

The problem was fixed, please remove and re-install the tagDiv Composer plugin, after that, you need to clear the browser cache => https://www.screencast.com/t/oFRXCxFs0oI .
Use Ctrl+Shift+R to clear and refresh the browser.

We are sorry for the inconvenience!

Thank you!

Bettina
tagDiv Staff

Hello!

You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Vlad S
tagDiv Staff

Hello !

This may be a plugin conflict. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that your update procedure has been fully completed properly and that there is no plugin conflict. This may be a plugin conflict. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Bettina
tagDiv Staff

Hello!

I checked your website and all seems to work well, check this video: https://www.screencast.com/t/uLCDV7bW
Please try to delete your cache in order to solve your issue.

Also we have a guide for how to investigate this problem with TagDiv Composer plugin and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Vlad S
tagDiv Staff

Hello !

You can use 1 License on subdomains, test sites and multisite.

The issue is not related to the license. This may be a plugin conflict. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

I have investigated your website and the Newspaper logo does not seem to be seen anywhere.

Please try from another device. This may happen due to browser cache.

Thank you !

Anamaria
tagDiv Staff

Hello,

Do you want to remove a blank space? Because when I inspected your website, the mobile theme version displayed => https://www.screencast.com/t/FHARDN53sMx and I couldn’t inspect it, usually this problem is from cache plugins that do not recognize the mobile theme plugin, we recommend using wp super cache.
Also, the homepage that you have it can be edited using tagDiv Composer

If this is not what you mean, please let me know!

Have a nice day!

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Bettina
tagDiv Staff

Hello!

You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Vlad S
tagDiv Staff

Hello !

I have inspected your website and everything seems to be working fine.

Please make sure to clear your cache and let us know the result.

Thank you !

Bettina
tagDiv Staff

Hello!

If you deleted the mobile pages and also the posts are not displaying in the responsive version, then please make sure that you clear your cache.
If the problem persists, then we need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

Make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If you are using WpBakery plugin, then you need to uninstall it and do this transition for Tagdiv Composer: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Here you have also a guide how to update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

Thank you!

Anamaria
tagDiv Staff

Hello,

Make sure you have the last Theme version 10.3.9.1(if you have a theme version older, than NewsPaper 10.3.9 and you have the latest WP version 5.6, tagDiv Composer not work). Also, check all the requirements, to be like here: https://forum.tagdiv.com/requirements-for-newspaper/ ;
If the problem persists, you will have to start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Another solution for the moment, is to use Enable jQuery Migrate Helper plugin and try this option => https://www.screencast.com/t/WYlKJVLi this plugin may help. Clear all the caches (also the browser cache).

Let us know the results!

Thank you!

Calin
tagDiv Staff

Hi,
It looks that there is aa code with opacity 0 apply on posts.
I think that this has to do that you are using the last WordPress version, 5.6, but not the last theme version. What I suggest is to make a backup to website and database, then update https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ the theme via FTP as in our guide to Newsmag 4.9.6
Also another way without updating is to use a plugin, Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Hope this can help you!
Let me know the results!
Thank you!

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