Search Results for 'cache'

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Please provide me a link were I can inspect this problem, in this way I will be able to provide you a better answer.

Thank you!

Hi,

In the most cases the mobile version appear on desktop because the cache plugin.

Thank you!

Hi,

The Gutenberg is now the new WordPress editor and this will be use as default when you make a new post, if you want to use the element classic from Gutenberg you need to add it -> https://www.screencast.com/t/TUwQI76tbNNM

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If the problem with Template to Style 8 persist please provide me a link were I can make some deep investigation.

Thank you!

Hi,

What you can do is to make a copy of your website and set in on sub-domain for a test , deactivate all plugins, clear all cache and try again.
Also if you made some changes in mobile files, please re-install the mobile them.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you for your understanding!

Hi,

The Lazy load will start to work only when you start to scroll down, clear all the caches, purge CDN files and check the results.
Cloudflare (CDN) -> https://forum.tagdiv.com/cloudflare-cdn/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme cache plugin, clear all cache deactivate them and try again.
Also please you can check others settings from theme panel for lazy load -> https://www.screencast.com/t/0SXMx84QqSSU

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

This problem in most cases are caused by low wp-memory.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error

Please try the same suggestions if your problem is similar. In most cases, 500 errors are caused by low wp-memory.

Thank you

Hi,

Let’s try to make a test please set the “AMP” version -> https://www.screencast.com/t/bML2FZEsvOgS save the settings, clear all cache, after that go in AMP General and check all check boxes -> https://www.screencast.com/t/jFH7Dph3 save the settings, and now go back to mobile and change back to “Mobile + AMP” save the settings, clear all cache and check to see if the menu is working.

Hope this will help you!
Thanks.

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Also, please check here -> https://www.screencast.com/t/9mTJyKpZNp

Thank you!

Hi,

I have made some tests with the tagDiv Gallery and it seems to returns well results, without any problems. ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please use only the version of theme plugins that you have in the theme package get from themeforest ( for example if you are using the Newspaper v9.2 you need to use the theme plugin that came with package 9.2, you can not use the Newspaper theme 9.2 and the plugins them prov 9.5 or 9.1 );

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you for your understanding!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you!

Hi,

Make a test, if you are removing the ads code you can save the settings in theme panel?

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you!

Hi,

So you mean this form – http://prntscr.com/n3nied I checked with a mobile, the form appears for me – http://prntscr.com/n3nj3y
Maybe try clearing the mobile browser cache, or try with a different browser or phone. It should appear the same for you.

Thanks

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If the problem is still there please provide some more details, some screenshots or a link were I can investigate this problem.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please check our documentation for Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

Thank you!

Hi,

Do not forget about this general rule from here -> https://www.screencast.com/t/2ErGLBR8ZuDJ From Excerpts section is the only area from where you can change the title length of your posts. Clear all the caches, purge CDN files and check the results.

Hi @gmillar,

If I understand correctly you are saying that you can not longer make a new post in Newsmag
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

IF the problem is still there please try with a default theme, see if you can create a new post.

Thank you!