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Hello andre.schetino,
Please ensure that you have right installed your theme only through FTP because this is the surest method in this case. Please try to make a fresh install, clear all your caches and check the results. Please try to update your theme according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Regarding on demos, please notice that could be a problem with the server loading. Please try again later and see how it works.
Thanks for your understanding!
Hi
Try to deactivate all plugin except Visual Composer clear all caches then test again. If you still can’t manage to solve this please provide your site url so I can have a closer look at this issue.
Thanks!
Hi
Try to clear all caches then test again as it maybe a cache issue.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi
After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme, also older version of VC won’t work with it. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at current version available on themeforest, also update Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.
I hope this helps.
Thanks!
Hi,
Unfortunately this is the downside of adding customization to a theme . Code gets changed and a customization that worked in newspaper 6 could not work properly in newspaper 7 if it’s not adapted to the new code.
You can also try to disable all plugins except visual composer, clear cache and reset cdn files. Some plugins could also not work anymore in newspaper 7 and they could create conflicts.
If you want to roll back to newspaper 6 try it without plugins also for the 500 error as newspaper 6 is fully compatible with wordpress 4.5.2.
https://forum.tagdiv.com/topic/error-500-on-my-site/
Hope this helps.
Thank you!
Hello surfa,
I have checked your website and I saw that you search icon are not working for your mobile version. Also, I have checked and your console and I have notice that you have some js errors, like this -> http://screencast.com/t/6AwBvVwYd2 Please notice that these errors come from your untested plugins which you are using for your side. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please keep in mind that our theme is very complex and we do not recommend using untested plugins because these could make some interferences with the theme code and might cause a lot of unknown issues, like this.
Hope this helps and let us know how it goes after you will follow this advice.
Thanks for your understanding!
Hello mc_kot,
First of all, please try to switch your theme to default one and check if there you will have this problem on the search page. Also, please try to make a new install with the latest version of the theme and check there if this issue persists. It is very important to try this because it is possible that your install to be affected and that’s why to appear this issue on the search page. Please try to make this new install and update your theme from scratch without untested plugins, only with Visual Composer and see hot it works. After this, if your problem is still there after these changes, please let us know. Also, please notice that our theme does not have this type of behavior for search page, as you can see in our demo preview, here -> http://demo.tagdiv.com/newspaper/?s=decorating There you can notice that the thumbs are generated and have 150*150 size dimension -> http://screencast.com/t/C3NouhkRMaM , while on your site, these are not generated as properly, as you can see here -> http://screencast.com/t/Hxar57UB9pP Clear all your caches and check again the results.
Hope this helps!
Thanks for your understanding!
I think I may have figured it out on my own by using WP Optimize. See my new scores below – and that was with adsense on.
Problem is my site feels like it’s taking longer to load then before; and deffinately longer than whats being consistently reported by the speed test?
Any thoughs?
https://drive.google.com/open?id=0B1sPzMby0YKjeS1vN0xzdUtrM0E
https://drive.google.com/open?id=0B1sPzMby0YKjWW5wUmhIb2FpNms
I’m currently using:
Cloudflare
Yoast
Smush Pro
WP Super Cache
and a few more
Thank you,
Zane
Hey guys,
I’m having some trouble with the theme on mobiles. Im using the most recent version of the theme but not the mobile theme and post style 8 for posts. http://ow.ly/SZCQ300vALJ
On mobiles, with Chrome and Safari I have no problems, but with Firefox and the native browser of Huawei I do.
When I scroll up and down fast in a post, weird stuff starts to happen. The background keeps coming forward and the content dissapears for a while. Also the menu and search button react really slow, its not doable. The whole page in general loads very sow with these browsers.
I have disabled all plugins and cleared the cache, but I keep having the same problem. Do you have any idea on how to fix this?
Hi,
Social Counter plugin been working excellent so far, but I had to change the username and now it displays “0”:
I have tried the following:
– uninstall and reinstall plugin
– change username to other usernames
– delete cache
What more can I do? Facebook worked fine after name change, only Instagram is problem!
Website is: https://www.lettogsunn.no
Hello nycinsider,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all your cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please ensure that you do not have caching…check your server in this regard and also, please try to purge your CDEN files if you are using the CDN sistem. Please notice that we have tested the uninstall button and this works as expected. So, if your problem is still there after this advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.
Thanks for your understanding!
Hi
Lucin replied you via mail regarding the issue with facebook.
2. I’ve noticed that you have the mobile theme active so you have to place the ad code in mobile ad-spots in order to be displayed on mobile devices.
3 I’ve checked your site with google page-speed toll and noticed that you have some render-blocking resources which can be moved in footer by using Speed Booster plugin. Also you can optimize the images using gzip compression as it’ indicated in our documentation: https://forum.tagdiv.com/how-to-make-the-site-faster/
4. Please make sure that you’re using last plugin’s version included in theme’s path, V 4.0 clear the cache memory then test again. We will also update the plugin on our demo in shortest time.
Wp Super cache it’s tested and works fine with the theme following the configuration indicated in our documentation: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thanks!
Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. You may have a plugin conflict affecting the demos. If you still have trouble with this, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Thank you!
Hi,
please disable all plugins excepot visual composer, clear cache and reset cdn files if you use it. Then check the images again. If they are not back to their proper resolution, you may have to regenerate the thumbs: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Image optimization tools usually create this issue but other plugins can cause it as well.
Let us know how it goes.
Thank you!
Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. if the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can login to your site. Also include a link to this topic so we can identify you.
Thanks.
Hello all,
Please ensure that you have fully updated your theme only via FTP because this is the surest method, in this case, you have cleared all your caches and test it again and see how it works. Also, if you problem is still there because these tips, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page.
Thanks for your understanding!
Hi
Please make sure that you’re using V 3.2 of Social; Counter plugin which is included in theme’s path available on themefortest, clear all caches then test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi
After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme, also older version of VC won’t work with it. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at current version available on themeforest, also update Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.
I hope this helps.
Thanks!
Hi,
Unfortunately we have nothing to fix. We only received 1 email from this topic and that person had everything running properly. If you use w3 total cache or any other cache plugins except wp super cache, please switch and use the recommended one and if you still have trouble with this please send us an email so we can inspect your site to identify the issue as there will be a fix if we can’t identify what’s wrong.
contact@tagdiv.com and provide a link to this topic.
Thank you!
Hi
The mobile theme is tested and works fine. I am not sure why this happens on your site but you can try to deactivate all plugin except Visual Composer, clear the cache again then enable mobile theme and check if the problem is still there.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thinks!
Hello salimnazer,
Please try to make a new install and see if your problem is still there after this advice. Also, please notice that you will have to make it only through FTP. Clear all your caches and check the results.
Hope this helps!
Thanks for your message!
Hi
I am jot sure why this happens but you can try to deactivate all plugins except Visual Composer, clear all caches then test again. Also if you’re using a caching plugin make sure you have enabled ajax post view: http://screencast.com/t/8anKCOsg
Try to replicate the configuration from your localhost also on your live server as the sorting should work the same.
Thanks!
Hello snaxzer,
Please ensure that you have right added your image for your background mobile menu/search background and also, please ensure that your image is a valid one. I have tested on my side and everything seems to work as properly. Please try to clear all your caches and test it again nad check the results. Please notice that for better results, you will have to adjust these values fro the gradient, like so -> http://screencast.com/t/YrnxnPo3
Hope this helps!
Thanks for your message!
Hi,
Unfortunately W3 total cache is no longer the recommended plugin to use with our theme. It created some errors and had to be changed. We recommend you use WP super cache.
Thank you!
Hi,
This could be a caching issue or a plugin conflict. Please try to disable all plugins except visual composer clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!
