Search Results for 'cache'

Hello alpsbox,

1)I suspect this problem come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I saw that you have used some untested plugins which could create this issue. Please try without them and check the results.
2)Please try the code below.
.td-category-header {
z-index:3!important;
}
The result ->http://screencast.com/t/xlj8bRhciKsx

Thanks.

Salut Cabal,

1), 2) Am verificat site-ul tau si am vazut ca pe mobil este un mic delay la incarcare dar pe urma meniul apare si ruleaza ok, dupa cum se poate vedea aici -> http://screencast.com/t/MrG30rjsczJa
Te rog sa reti ca acesta problema poate fi cauzata de plugin-urile tale netestate care ar putea interfera cu codul temei si sa creeze aceata problema. Te rog sa dezinstalezi toate plugin-urile netestate si care sunt active, lasa doar Visual Composer activat, sterge memotia cache si instaleaza numai plugin-urile care vin la pachet cu tema pentru a exclude vre-un conflict de plugin.

Sper sa te ajute aceste sfaturi.

Sa imi zici cum functioneaza dupa acestea.

O zi faina in continuare!

Hello Prabs_k,

I cannot access your website URL because it seems to be protected, as you can see here -> http://screencast.com/t/dyZY9sLCs Please provide the password so I can inspect it closer. Before this, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.

Hi,

@Diniska

Please make sure you have version 4.1 of the social counter installed, and then clear all caches. If the counter does not work ,please change the user id. try cocacola so the id gets reset as well and then switch back toyour own ID. This should do it.

@AURELIE STENMAN

The update is free. All updates are. please follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update the plugins that come with the theme: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (use the same method to update the social counter)

I hope this helps.
Thank you!

Hello Mogl,

Please ensure that you have fully updated your theme to the latest version of it. Also, please ensure that you have updated your required plugins to the latest version of them (Social Counter ->4.0 and Visual Composer ->4.11.2). Try to clear all your caches and test it again and check how it works for you. Please notice that the Visual Composer is fully tested with our new latest version of the theme and works perfectly.

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello Marto,

It seems to be most likely a caching problem in this regard. Please try to clear all you caches and test it again and see if your ads are displayed on your correct size set by you.

Hope this helps!

Thaks for your understanding!

Hello Kosovari,

By the structure of this error, it seems to be a problem caused by this type of plugin named WP Widget Factory. Please notice that this is not tested with our theme and we have no idea about the theme behaviour with this type of plugin, sorry! I suggest you to removed this plugin, clear all your caches and check the results. Please notice that we recommend that the theme to be used only with our tested plugins to rule out the conflicting plugins. So, your will have to find another plugin with this functionality and check how it works for your side.

Thanks for your understanding!

Hello tessera,

I have checked your website and I saw that your pretty photo is not opened in the correct way. It might be a conflicting plugin. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out this conflict.

Hope this helps and let us know how it goes!

Also, after these tips if you problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide the link of this topic so we can identify you.

Thanks.

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then change the header style to another one and see if it applies.
If this still won’t work, please download the new update (added today) and install the theme again with this occasion. If the header still won;t work, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Also include a link to this topic so we can identify you!
Thanks.

Hello syd,

Please notice that our mobile theme plugin does not influent the correct working for Visual Composer for the rest of your site. So, please notice that the mobile theme was intent to display a very simple version of the page and at the moment you can add only text, images because the Visual Composer is not supported by the mobile theme plugin. For more information about this new future, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Also, please ensure that you have fully updated your theme to the latest version of it and also, please ensure that you have updated your required plugins to the latest version of theme (Social Counter 4.0 and Visual Composer 4.11.2), clear all your caches and check again the results. Also, please try the theme without any untested plugins which could interact with the theme and might create a lot of unknown issues.
Also, if your problem is still there after these tips, please try to make a new install with the latest version of the theme and check how it works the default state of the theme on your side.

Hope this helps and let us know hoe it goes!

Thanks for your understanding!

Hi,
You must deactivate all plugins at once, not deactivate them one by one. Deactivate all of them except visual composer, and clear cache. then check the menu without them. If the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Thank you!

Hello kassoana,

Please ensure that you are using the latest version of the theme which was released today and install only the plugins that come bundled with our theme (Social Counter 4.0, Visual Composer 4.11.2) to rule out the conflicting plugins. Also, try to clear all your caches and test it again. If your problem is still there after this advice, please try to make a new install with the latest version of the theme and see how it works the theme on your side with the default state.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello duybinh202,

Also, please try to clear all your caches if you are using a caching plugin and test it again. Also, if your problem is still there, please try to make a new install and try to install your theme from scratch via FTP, without any untested plugins which could create a lot of unknown issues through theme and check after the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello yeaitsedgar,

Please ensure that you are using the latest version of the theme (the last update was released today 24 may 2016 -> http://screencast.com/t/FMyTNwPD) and also, please ensure that you have updated all your required plugins. (Social Counter 4.0 and Visual Composer 4.0). Try to clear all your caches and test it again and see how it works for you.

Hope this helps and let us know how it goes!

Thanks for your message!

Hi,
there could be a plugin conflict. I just copied the code snippet and added it inside a simple text element in the widgets area. Try to disable all plugin except visual composer, clear cache and reset cdn files if you use it. then try again.
Thanks.

Hello,
Please update your theme to the latest version (7.1) and also update the social counter plugin by disabling and delete files from your plugins section and then install it from the theme panel: http://screencast.com/t/UZawGpBvDjJ
Then please follow this guide to set up your counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please make sure you clear cache and also remove the id;s and add them again so the counter can reset.
Let us know how it goes.
Thank you!

Hello orad,

Please notice that all of these buttons appears on this section ‘Follow us’ because its were set from these fields as I explained you above, like this -> http://screencast.com/t/TIPJvDiShmM -> http://screencast.com/t/4Av28hOusUk If you want to get rid these buttons, please ensure that you have removed the links to them from the specific field for each social. Please notice that the field must be clear if you do not want to display it in ‘Follow us’ section, like this -> http://screencast.com/t/Ijh0Q2w7 -> http://screencast.com/t/lalYYhpmj Also, if you are using a caching plugin, please clear all your cache in order to achieve best results.

Thanks.

Hi,
You can remove the css as the counter works fine: http://screencast.com/t/TgdWl1Xrx6X
The problem with the counter is the cache. it is affected by it and until all caches get cleared, the counter will not be able to pull the required information.
Thank you!

Hello,
Please first try it without any plugins. Disable all of them except visual composer, clear cache and reset cdn files. This will rule out a plugin conflict.
If the problem is still there, please try to reinstall the theme via ftp as something might have fone wrong when you updated/installed the theme. Please use this guide: https://forum.tagdiv.com/search/update/
Let us know how it goes.
Thank you!

Hello chapeaurouge,

Please try to change the name of it and avoid using the ‘homepage’ title because it seems to be a conflict and that’s why your new sidebar with this title do not appear on your side. Clear all your caches and test it again.

Hope this helps!

Thanks for your understanding!

Hello solar,

Please ensure that you have the latest version of the theme, Newspaper 7.1. I have tested on my side and the counter seems to work as properly, as you can see here -> http://screencast.com/t/vblbf7Xl4yL Clear all you cache and check the results.
Regarding on Instagram feature, there is a problem with Social Counter on the Instagram network. We will fix it as soon as possible but meanwhile, you can try this fix, it should work fine: http://pastebin.com/uaN3RA4w http://screencast.com/t/3ncMX6rBwmsK

Hope this helps and let us know how it goes!

Thanks for your understanding!