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- NewsmagUsing the theme translations together with WPML
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- NewsmagCustom Post Type Support
- NewsmagRequirements for Newsmag
- TutorialsWhat is Ajax preloading?
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
Please check the screen options and make sure all the options are enabled: https://www.screencast.com/t/HFTWlvVId
If everything is enabled in the screen options, then please try to disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thanks.
Hello,
I could not see the issue as I have been testing with my android phone and the issue only seems to be affecting iphones. However, the same issue does not happen on our demo so it is not a theme bug. This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello utzgurx,
If you are using the CDN system you should purge all the files and check the results. Also, you should check your system status to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello RezNation,
You should change the color of News Sticker from Theme panel, like this -> https://www.screencast.com/t/lR9LGprhm Clear all your caches, purge CDN files and check the results.
Thanks for your understanding!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
I am working on setting up my site https://theindianinvestors.com/ and makes multiple changes daily. Lately, I have been seeing that changes made on site using wordpress admin are not visible when I “Preview Change” or even try testing opening a new tab on chrome.
Think this might be related to cache or something similar and the question is how do I turn it off so that changes made are visible immediately. I did setup the cloudflare CDN and even changing it to “development” mode makes no difference.
Can someone please share a solution ?
Thanks
Hi,
You are receiving support from the tagDiv staff as well, do not worry :). The support is here present and accounted for. We answer every message from oldest to newest. We usually respond in 24h tops except for the weekend but this depends on the amount of messages we have. If there are lots and lots of requests the answer can come a bit late because we did not manage to respond to everyone up to your topic. Having lots of replies back and forth also influences the response as the topic gets fresher on each reply.
Now for the matter at hand. If the export and import of the theme settings does not work properly, it probably means one of the 2 processes is not working properly. Most likely the import.
This can be caused by plugin conflicts, memory allocation, hosting file permissions or a number of different causes that can prevent the theme from importing settings.
1) please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
2) Please increase memory allocation by following this guide: https://forum.tagdiv.com/system-status-parameters-guide/
3) Please check file permissions and specific hosting permissions: https://codex.wordpress.org/Changing_File_Permissions
I hope this helps.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
We know you have been our client for a long period of time, but you may be using plugins that can become incompatible at any point if they are not on the recommended list, or you could have a custom modification that is no longer compatible with the theme code.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello wilfredo,
My advice is trying to make a new fresh install from scratch via FTP way, disable all of the untested plugins if you are using something like this, clear all your caches, purge all CDN files if you are using the CDN system, make sure that you are suing the latest version of theme and the PHP 7.0 or less.
Thanks for your understanding and let us know how it goes after you will follow these required steps.
OK, This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If you still have issues with it afterwards, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you!
Hello,
Without the access token, it will not work. It is required for the plugin to connect to FB. If you cannot generate the access token it means you did not update the plugin. Please delete it and install this one: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip Then try to generate the access token again
Thank you!
Hello,
Please access the post settings and check the sidebar option and make sure you have a sidebar selected: https://www.screencast.com/t/Yhzjjndr80
Also please disable all plugins except visual composer, clear cache and reset cdn files. This should remove any plugin conflicts that can affect the sidebar.
Let us know if you still have trouble with the sidebars.
Thank you!
Hello,
2) I have tested the bullet points on my site but they are exactly the same: https://www.screencast.com/t/YyE2lFum the html code and css is exactly the same as well, 15px on both and the same font family. Yours could get a css from a plugin maybe. Please disable all plugins except visual composer, clear cache and reset cdn files.
3) The excerpt will grab the titles as well. Not the post title, but any title added after it. If you want, you can add a custom excerpt to each post so the theme excerpt system will not grab the text automatically, but rather show the content added here: https://www.screencast.com/t/zcVx7IQVSO
Thank you!
Hi,
I have tested this using the custom structure you mentioned and it works properly. I do not get any errors of any kind. Maybe the problem is somewhere else, not this modification. If you could provide a link to your website pointing to this problem, I will inspect it.
You could try as a test to disable all plugins except Visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thanks
Hello,
Do you maybe have a user role editor plugin installed? Our theme does not offer any control over the content based on the user role.
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
If you do not use a cdn server then you do not have to clear cdn files.
Please contact your host and check if you have the right permissions to upload plugins. Also please make sure you increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello Pete,
There seems to be an issue with the access token in the current version of the social counter.
Please download this version: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
And very important: clear all your caching including the browser cache. Example for chrome: https://www.screencast.com/t/f9Q66lPx1fY
Now the access token should work as before.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello bformhals,
Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Hope this helps and let us know how it goes!
Thank you for the message!
I have seen this on here before but it was closed to replies.
What is this replaced with? http://skin.cdn.com
my site is https://thevoiceoflakecounty.com
Hi Bogdan,
What does “reset cdn files” mean and how do yo do it? I tried disabling all plugins and clearing my cache, but that didn’t seem to work. Can you explain?
Thanks,
Dave
Hi!
I’m trying to add, below the header, just a generic bootstrap dropdown.
in my homepage I add a row and then the “raw html”
– If i add it like the code below (1), the styles don’t work
– If I add the bootstrap css/js (2) the dropdown is perfect but the theme breaks.
I’ll appreciate any lights for achieving this!!
1 )——DROPDOWN——
<div class="dropdown">
<button class="btn btn-primary dropdown-toggle" type="button" data-toggle="dropdown">Dropdown Example
<span class="caret"></span></button>
<ul class="dropdown-menu">
<li><a href="#">HTML</a></li>
<li><a href="#">CSS</a></li>
<li><a href="#">JavaScript</a></li>
</ul>
</div>
2) ——-bootstrap css/js——–
<head>
<meta name="viewport" content="width=device-width, initial-scale=1">
<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/css/bootstrap.min.css">
<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.2.0/jquery.min.js"></script>
<script src="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/js/bootstrap.min.js"></script>
</head>
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello Peter,
This could be a plugin conflict causing the issue. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
