Search Results for 'cdn'

Hi,

If you are having problems with the thumbnails on blocks, try deactivating all the plugins except Visual composer, and use this guide to regenerate your thumbnails – https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ Then clear your cache and purge cdn files if you use it.

Thanks

Please disable the plugin and delete it and then activate it again as it seems the plugin is not working.
Please also disable any other plugins except visual composer, clear cache and reset cdn files. Then test again.
If you still cannot get it to work, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also provide a link to this topic so we can trace the email.

Thank you!

Hello Mudit,

Please try to check the status of your Speed Booster. I suppose that is disabled because the td-api-plugin is not part of Allowed plugins for Speed Booster. Notice that the Speed Booster is an optional plugin, and it works only with the tested plugins.If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
After this changes, please ensure that the Speed Booster is on active mode and then try again. Clear all your cache, purge CDN files and check the results.

Hope this helps!

Thanks for the message!

Hello,

If the footer is on in the theme panel: https://www.screencast.com/t/K50B42eR and it still does not show up, then it could be a plugin that affects the footer.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello crazydiver,

Please provide your website URL so I can take a closer look and also, so I can inspect it closer and provide your a more accurate response. First of all, ensure that you are using the latest version of the theme (and also, for the mobile theme), only the required plugins which come bundled with the theme packet. If you are using some untested plugins, please try to disable all of them, leave just Visual COmpsoer to active, clear all your caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello nano,

Unfortunately, until now, we have not faced with this type of problem, sorry! Please ensure that you are using the latest version of the theme and also, the most recent version of required plugins which come bundled with the theme. Notice that we do not have any bad reports in this regard, sorry! It is strange what you mean… Try to clear all your caches, purge CDN files if you are using the CDN system and check the results. Also, if the problem is still there, please try to provide more details about this regard, also, provide some useful screenshots so we can identify it and also, so we can replicate this issue if it exists.

Thanks for the message!

Hello moffzar,

I have checked your source page, and I notice that you are using some untested plugins which can interact with the theme core file and which can break the js or theme. To be safe, please try to disable all of the untested plugins, leave just Visual Composer to be active, clear all your caches, purge CDN files and check the Chinese category page and check if the Load More button work or not.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

I see you also use cloudflare so it could be a miss-configuration of the cache and cdn. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for cloudflare: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

Well since we are not seeing this error on our end and no other user reported such an issue, I think it’s safe to say the error is not in the theme but rather on your end.
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

It depends on how your wordpress is set up. If you use www. or a non www site. You should add your url exactly as it is in wordpress.
As for the cache, you clear it from the cache plugin and you clear cdn from your cdn server if you use it. If you do not know what a cdn is, then you are probably not using one

Thank you!

Hello,

This could not be a plugin conflict but rather a js optimizatuion/minification The images on your site do not load and the js elements such as the search do not work: https://www.screencast.com/t/WqYlipKJi5v It is clear that a js error is affecting your site.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The translation should work if you load it from the load translation button. Not manual translation though. Please use the guide above and then clear all caching. If the translations do not work on the mobile theme then please disable all plugins except visual composer and the mobile theme, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The color in the footer originates either from a custom css you added to the theme panel or a plugin that rewrites the theme css. Please remove any custom css from the theme panel and disable all plugins except visual composer, clear cache and reset cdn files if you use it.
It also affects the related articles on posts.

Thank you!

Hello Syams,

Try to clear all your caches, purge CDN files and check the results.

Thanks.

Hello salocharly,

If you are not using the https:// SSL mode, you should turn off the login feature from the theme panel, like this -> https://www.screencast.com/t/uPeoHp4xB3 Clear all your caches, purge CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hi,

It seems there is a thumbnail problem on most of your blocks. If you are using a child theme try switching to the main theme to rule that out, if you have any custom code added in theme panel or the theme files please check that also. Then try regenerating your thumbnails using this tutorial here – https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ After regenerating clear your cache (very important) and purge cdn files if you use it.

Thanks

Hello moffzar,

Clear all your caches, purge CDN files and check again your Chinese page. There are 10 posts, as you can see here -> https://www.screencast.com/t/7eo6cJ7yY7

Thanks for your understanding!

Oh…I thought you meant this forum. If you have a bbpress forum on your site and cannot edit your posts, then please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

I can’t say for sure what cdn settings WPEngine uses. We only recommend these settings: https://forum.tagdiv.com/cloudflare-cdn/
We tested cloudflare only. I cannot say for sure about maxcdn though. sorry

Thank you!

Hi,

From what I can tell the font settings come from a different place then the theme’s css – https://www.screencast.com/t/KDdC2pzd6Zb and in the case of the h1 heading is set to a value in points – https://www.screencast.com/t/mXTbechYE overwriting the same settings. Most likely a plugin or conflict between plugins is causing this, I suggest as a test to disable all your plugins except Visual composer, make the changes you want to the post content headings font in the theme panel – https://www.screencast.com/t/cHOyPlx7 then clear your cache (very important) and also purge cdn files if you use it. Please try to follow all these steps because they will more likely fix this issue.

Thanks