- NewspaperCloudflare (CDN)
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewsmagUsing the theme translations together with WPML
- NewspaperUsing the Theme Translations with WPML
- NewsmagCustom Post Type Support
- NewsmagRequirements for Newsmag
- TutorialsWhat is Ajax preloading?
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hello Walther,
I cannot recreate the issue on my end. I have checked your site and it seems your images are getting a margin that does not come from the theme. I suspect plugins: http://screencast.com/t/Es1O8NIbrEtb
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code or image optimization tools. Disable rocket loader and photon as they are known to cause issues with our theme.
Let us know how it goes.
Thank you!
Hello,
Contact form 7 is a tested and approved plugin. Please test with only visual composer and contact form 7 active. Then see if the issue is still there. Right now I cannot see it and I cannot recreate it on my side.
Deactivate all plugins except VC and contact form, clear cache and reset cdn files.
Let us know if you still have this issue.
Thank you!
Hi,
I cannot recreate the error on my end so there is something affecting the layout on your side. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also check any custom code. Switch to the main theme if you have a child theme.
Let us know if you still have trouble with it.
Thank you!
No problem:
http://cdn.tagdiv.com/wp-content/uploads/2016/10/psd_logo.zip
http://cdn.tagdiv.com/wp-content/uploads/2016/10/psd.zip
This should not be an issue in 2016 though. The post is almost 3 years old. If your mac does n ot support 7z, you shoul’d install a software that can unpack 7z archives. There are lots of solutions out there.
Thank you!
Hi,
Iam not using any cache plugin, wpengine has it own cache module.. Im not using cdn also..
Block settings; random as it should be..
I disabled all plugin and tested again…
same result..
Hello,
This is a very common issue caused by a javascript error. This error could come from multiple sources but the most common one is plugin conflicts.
Please disable all plugins except visual composer, clear cache and reset cdn files. Also check for any customization or js minification as they can also break the theme js.
Thank you!
Hello,
Please check the block settings and make sure you have the proper sorting option in place.
Also check your cache as changes on your site are affected by the cache we only recommend wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ if you use a cdn: https://forum.tagdiv.com/cloudflare-cdn/
If the problem is still there, please to disable all plugins except visual composer, clear cache and reset cdn files. Then test again.
Thank you!
Hello,
If the method from stackexchange did not work maybe a solution from here will: https://www.fontsquirrel.com/blog/2010/11/troubleshooting-font-face-problems
http://stackoverflow.com/questions/5065362/ie9-blocks-download-of-cross-origin-web-font
In almost all cases the ‘allow origin’ code fixed it. This should also fix it on your side. If you use a cdn then it should work. Try to implement it differently in your htaccess or ask your host or cdn provider to help.
Thank you!
Hello,
The homepage post will show the post you want if you add the right id in it;s block settings
If this does not change instantly, it probably means you have caching enabled or a cdn server or both. In this case you need to clear cache and reset cdn files if you use it in order to see the results instantly.
Thank you!
Hello,
Please disable both wp rocket and rocket loader as they are known to cause issues with our theme. the recommenced cache and cdn settings are these ones: https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/
If the issue is still there please disable all plugins except visual composer, clear cache and reset cdn files.
We have no reports of such issues until now so i think it’s a simple plugin conflict.
Also if you have any custom code added to the theme panel or customization done to the theme files, please also remove them to see if they do not affect the functionality of the theme. if you have a child theme, test the main theme also.
Thank you!
Well it could be one of the causes. Try to disable the cdn for a quick test and see if the iamage is loaded properly afterwards. Try to regenerate after you disable max cdn as well.
Let us know how it goes.
Thank you!
Hi,
Thanks. I did regenerate the thumbnails but it’s not working. I am using MaxCDN for my images. Could this be the problem?
By the way: I don’t have the retina option in the settings.
Cheers,
Marc
Hello,
That does not seem to be an error. It is maybe a plugin you have installed that will hide the wordpress dashboard when writing a post. An error is when a functionality breaks, not when an unknown functionality shows up and works properly as i see there. please disable all plugins except visual composer, clear cache and reset cdn files. Then test again. That is an intended functionality, not an error.
Thank you!
Hello,
The icons being replaced with Chinese characters has to do with fonts. The icons are added through a custom theme font. If the font is not loaded from the same source as the rest of the content, then this can happen. This usually happens when you serve 2 versions of your site through WordPress (a www. version and a non www version) or the most common cause of this issue a CDN server. please follow this topic for a possible fix: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Thank you!
Hello Monique,
You did not mention anything about disabling the other plugin so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. This will rule out a plugin conflict. If the problem is still there after you do the above steps, then please contact us via email at contact@tagdiv.copm and provide wp-admin so we can login and investigate the issue.
Thank you!
Hello Bogdan,
I didn’t translate something yet manually.
I also checked some other settings of the theme and until now it seems that everything works fine.
So, I deactivated all the plugins as you proposed except “visual composer” and “WP Super cache”. I cleared the cache and tried again without any luck.
I don’t use wordfence and I don’t have any cdn files.
Plugin list that I use: Admin Columns, Coming soon and Maintenance mode WpDevArt, Enhanced Media Library, EWWW Image Optimizer, greeklish-permalinks, Regenerate Thumbnails, tagDiv Mobile Theme, tagDiv Social Counter, tagDiv Speed Booster, WP Super Cache, WPBakery Visual Composer and Yoast SEO
Now should I start translating from English to Greek ? 🙂
Hello,
Well you should not use the word bug looseley as most people tend to. A bug is something that happens to ALL of the users. We do not claim to be bug-free…far from it, but a major bug usually end up as the hottest topic on this forum. Whenever there is a major bug, you only need to access the forum and you will see lots of topics with the same issue. That is clearly a bug :). On your end this does not happen so I think it is safe to say that it is a local issue on your end. Probably a plugin conflict. If you have any further strange issues, the debugging starts with the plugins. Disable all plugins except visual composer, and very importantly: clear all caching, and purge cdn files if you use it. Then if the problem is still there, check for custom code in the theme panel, child theme or the theme files. If you use a chuild theme and want to debug an issue, it;s best to simply switch to the main theme for testing.
I hope this helps if not for this particular issue, but maybe for future ones.
Thank you!
Regards, Bogdan B – tagDiv
Hello,
Try to clear your manually translated items and then try to load the translation again. Also check if any other settings from the theme panel are not working. if this is the case, please disable all plugins except visual composer, clear cache and reaset cdn files if you use it. Then test again.
Also if you use wordfence, please set the firewall to learning mode.
Let us know if you still have trouble with translations.
Thank you!
Hello,
Our theme does not change any setting automatically especially setting custom fonts. This is a strange issue indeed. The ads should also be working still as the ad implementation was not changed. My suspicion is you have an untested plugin that is no longer compatible in the latest version of our theme. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test the site again.
Thank you!
Actually it was not working because I should cache contents from all three places 1. WP Super Cache 2. My hosting server Cache and 3. KeyCDN cache purging.
Now it’s working. Thank you.
Hi,
The W3TC is not one of the tested plugins so I cannot make any suggestions, we recommend Wp Super Cache with this configuration – https://forum.tagdiv.com/cache-plugin-install-and-configure/
For CDN we have tested cloudflare service with this configuration – https://forum.tagdiv.com/cloudflare-cdn/
Thanks!
I have a very big problem with the plugin W3 Total Cache The problem is that the site stops working after I turn on the function Minify and than {save settings&Purge Caches}.
My hosting administrator said that the problem in the site and its writing, and recommended apply for developers. In The site I also can not connect CDN whole week hosting also said to ask about this problem for developers.
Hi,
Please uninstall and delete your current mobile theme plugin and install this one instead:
http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip
This should fix the issue.
Thank you!
HI
Thanks @Chris for your answers!
@Msegura909 and @Colourofsunshine the issues are not caused because of Visual Composer license. The plugin comes bundled with the theme and there is no need a license key for it. We always include in theme’s patch the latest version of Visual Composer which currently is V 4.11.2.
Note that older version of Visual Composer are not compatible with latest version of WordPress, that’s why the issue occurs. To make sure that the theme and plugin works fine we recommend to use the latest versions available, for the theme is V 7.4 and for plugin is 4.11.2. Check our documentation for more details in this regard: https://forum.tagdiv.com/how-to-update-the-theme-2/ -https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also try to deactivate all plugins except VC, clear all caches, purge the cdn files if you’
re using then test the site again.
@Msegura909 we didn’t tested V 4.11.2 of VC with V 6.5 of Newspaper and we can’t guarantee that it will work fine with it. However you can try to update only the plugin and check how it goes.
Thanks!
Hello,
You clear the cahe from the cache plugin that you use and purge cd files from the cdn server settings if you use a cdn server. Plugin conflicts can be the cause for such errors or theme customization. We suggest only using the tested plugins: http://screencast.com/t/P7Z75r8deha and try ti restore the theme to it;s default code. Try to re-update even if you have the latest version. Replace the theme files to be sure you remove any modification. Use this method and choose ftp not the wordpress or automatic process: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
