Search Results for 'cdn'

Hello,

Facebook does not have anything to do with it as the social counter has multiple social networks to work with besides Facebook. The plugin should show up in visual composer and in the widgets area. if yours does not, please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
If you still cannot do it, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!
Bogdan B

Hello revistaopera,

Please ensure that you are using the latest version of the theme (Newspaper 7.4) and only the plugins that come bundled with the theme. If you are using some untested plugins, please try to disable all of them, clear all your caches, purge CDN files if you are using the CDN system and install only the bundled plugins and rule out any conflicts.
Also, if your problem is still there, please try to make a new clean install from scratch and re-install the theme and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello how,

I have inspected your website and I saw that you are using an older version of the theme, like as Newspaper 6.6.1. Please keep in mind that our theme has changed a lot until now and if you will have to bring best results you will have to update your theme to the latest version of it (Newspaper 7.4) with come bundled with the latest version of required plugins which is Social Counter 4.1 and Visual Composer 4.12.1. Try to update your theme via FTP because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ , clear all your caches, purge CDN files if you are using the CDN system and check the results. Please keep in mind that our theme is continuously developing and you will have to keep up the theme updatings to bring best results in theme. This type of issue has been resolved in our new updates. Please update your theme.

Thanks for your understanding!

Hello alphaifel,

1)Please notice that the mobile theme translation is common with the main theme translation. Please use this section to translate your content: http://screencast.com/t/y856S457 Clear all your caches, purge CDN files and test the results.
2)I guess that you want to add some ads on your Mobile theme, right? Please notice that you can handle your ads on mobile from Theme panel, from here -> http://screencast.com/t/rIiiazF7WC

If is not what you mean, please provide more detail so I will be able to provide am ore accurate response.

Thanks for your understanding!

Hi,

Yes you might have mentioned only iphones have the issue. I tested on android and windows phones.
I inspected your site again and saw that you are feeding images from your localhost on the live site.: http://screencast.com/t/45m80LJhtp
Please check all images and make sure your images are uploaded to your media library and implemented with the theme’s default implementation method. If you add images with css, do not use images from your localhost.
Also try to disable all plugins except visual composer, clear cache and reset cdn files.
Please also try to disable all plugins except visual composer, clear cache and rest cdn files. Then try to use the default theme implementation for images.

Thank you!

Hello,

There seems to be a major issue on your site as not even google can access it to provide the page speed insight.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
If the issue is still there, please make sure you meet the requirements for newspaper and increase the system status parameters. These 2 guides should help:
https://forum.tagdiv.com/requirements-for-newspaper/
https://forum.tagdiv.com/system-status-parameters-guide/
After you make sure everything is set and you only use the tested and approved plugins, then you can start optimizing your site speed.

Thank you!

Hello sportpeoplecz,

For the icons, the problem is generated by CDN. You can find a solution here: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/ Also, if the problem will not be solved with this advice, please try to find other online solutions in this regard because the origin of this issue can be more complex and depends on a lot of things and it is not theme related.

Hope this helps!

Thank you for your understanding!

Hi,
Please also make sure you clear cache and reset cdn files
Also please check any image optimization tools you might have on your site. Plugin conflicts can also affect images;. So please check the plugins as well. You can try to disable all of them except visual composer. clear cache and reset cdn files.
if you still cannot get the thumbs to work, please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate.
Thank you!

Hello tojoalex1,

I have inspected your website and I saw that you have some problem with the mobile theme. There was a conflict between mobile theme plugin and SEO By Yoast. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Let us know ho it goes.

Thanks for the message!

Hi,

If you use seo yoast, this could be the problem as there is a conflict between the mobile theme and seo yoast. Please delete your mobile theme version and install this one:
http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip

Thanks.

I have checked your site and the zoom effect is completely disabled from your site. You can see the loading animation and then when you hover over the posts in the big grid nothing happens.
This is on chrome. On Firefox it behaves as you describe. This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also make sure you do not use any js optimization tools or a child theme that can affect the theme js.
Let us know if you still have trouble with this.
Thank you!

Hello vladimitri,

It can also be a cdn issue like this topic suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Thank you!

Hello tecmoc,

I have inspected your website and I saw that you are using an older version of the theme, like as Newspaper 6.6.5. Please keep in mind that our theme has changed a lot until now and if you will have to bring best results you will have to update your theme to the latest version of it (Newspaper 7.4) with come bundled with the latest version of required plugins which is Social Counter 4.1 and Visual Composer 4.12.1. Try to update your theme via FTP because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ , clear all your caches, purge CDN files if you are using the CDN system and check the results. Please keep in mind that our theme is continuously developing and you will have to keep up the theme updatings to bring best results in theme.

Thanks for your understanding!

Hi,

I tested it on chrome. But an element should be visible across all standard browsers.
As for the cdn, that is a service you opt for or not, not theme related: https://en.wikipedia.org/wiki/Content_delivery_network

Thank you!

Hi,

Well the iframe seems to work as expected on both the main content and a sidebar created in visual composer on a split row:
http://screencast.com/t/3oDzyRlV. Here is the back-end: http://screencast.com/t/vinijFYhmk
It seems that the iframe works fine. Please check your site an d disable all plugins except visual composer, clear cache and reset cdn files if you use it.

Thank you!

Hello ezenwa1,

Please ensure that you are using the latest version of the theme (Newspaper 7.4) with the latest version of required plugins (Visual Composer 4.12.1 and Social Counter 4.1). Clear all your caches, purge CDN files if you are using the CDN system and check the results. Also, you have clear the server cache and if you do not have any access for this you will have to request this task to the hosting provider to do this.
You can send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, there you can provide some screenshots so I can saw the problem. Provide there the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello KEN SONODA,

Please ensure that you are using the latest version of the theme (Newspaper 7.4) with the most recent version of required plugins (Visual Composer 4.12.1 and Social Counter 4.1). Also, make sure that you have fully updated the theme via FTP way because this is the most precise method in this regard. For more information about this, please consult the documentation here -> https://forum.tagdiv.com/install-via-ftp/ and here -> https://forum.tagdiv.com/installing-demos/
Also, if your problem is still there, please try to make a new clean install from scratch with the latest version of the theme, purge CDN files you are using the CDN system, clear all your caches and check the results.

Hope this helps!

Thanks for the message!