- NewspaperCloudflare (CDN)
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperUsing the Theme Translations with WPML
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hello Monica,
It seems to be a cache or CDN problem. Try to clear all of these, purge CDN files and check the results. I suggest you update the theme to the latest version of it if you want to achieve best theme results.
Thanks.
Hello,
It is simply your cache. The plugin is being installed from the cache directly. You need to check with your host or cdn server as it seems you have a strong cache in place.
Thank you!
Please check again. The social icons now work fine. There was most likely a caching issue. You have either a cdn server or a hosting side cache and it got cleared now.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
Seems the Instagram count is not accurate, your ID works for me however
– https://www.screencast.com/t/mQEkYTl1lS
Try clearing all the caches you might have installed or provided by the hosting. If you use CDN purge the files. Then check if the count is properly displayed.
Hi,
So you are making changes to a page and after saving it the changes are not displayed. Try creating a test page and edit it with the composer. Save it then check if everything worked properly.
If the pages have been built with the tagDiv composer originally there would be no problem editing the pages again with it. In most cases issues with the composer have been caused by insufficient allocated resources
– https://forum.tagdiv.com/system-status-parameters-guide/
If it displays the success message that would mean the page is saved and it should be displayed. If the old page is displayed instead, it could also be a caching issue, caused by a caching plugin or server provided cache, or maybe CDN.
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello kaisan,
Try to clear all the caches, purge CDN files and check the results. This problem might occur from your caches. Also, check the CTRL+SHIRFT+R.
Thanks for the message!
Hi, thanks for quick respons.
I have not CDN and i have clear all the caches (WP-supercache, I also have restall the cachplugin) But it will not works form me at internetfoto.se. But I also have the theme on an other site and there its works. (www.taximagasinet.se)
Have a nice weekend,
Best regards,
Patric
Hi Catalin,
Why did this happen now on this theme update and not on previous versions? It was working fine for every theme update.
First solution is a no no, I am not using any CDN. Plus isn’t this part of the Newspaper theme?
Thanks for clarifying.
Hello Ednardo Menezes,
Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files if you are using the CDN system and check the results. Also, if the problem is still there, please provide your website URL so I can take a closer look at it.
Thanks for your understanding!
Hello Palle_66,
I have inspected your website and I saw that you have some errors through your console and also, you are using some untested plugins which can interfere with the theme and causes a lot of unknown issues. Please check here -> https://www.screencast.com/t/YfXL5dUC Please remove all of these, purge CDN files if you are using the CDN system, clear all the caches and check the results.
Thanks for your understanding!
Hi Bogdan,
I received a response this morning from Alin , here is the response
Hi,
Please try to update the theme again, but please delete first tagdiv plugins that you use. After you update the theme, you can install them from plugins area – https://www.screencast.com/t/dgc7coJ7g
Also please make sure that you clear all your caches and purge your files as I notice you use also CDN service.
If the issue persist please provide also ftp or Cpanel access so we can try to update it. Please make a full backup and disable your CDN service if you provide access.
Thanks!
Alin V.
Now please explain to me Bogdan, why in god’s name am I deleting plug ins in order to update a theme. This is preposterous. So you are telling me that number one selling theme requires users to delete plugins before updating a theme, seriously.
Also I provided my site username and password yet Alin is asking for the same details, which indicates my email was not read at all.
I would also like to see the change log indicating what the update is for. Again, let me reiterate, your customers are running professional businesses and they should not be encountering these sort of issues.
Hello cucumberandco,
I have inspected your website but the Header Logo seems to be there as you can see here -> https://www.screencast.com/t/waG3onFAB Regarding on your images, I saw that you have a problem with opacity for your images. It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello,
Sorry but I’m not sure why this happens. Do you alter the theme code? do you use a child theme? Did you test without plugins? There a re many things to check in debugging such an issue.
First please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello Timo,
I have checked your website and I saw through your console that you have a lot of js errors as you can see here -> https://www.screencast.com/t/rlvLknHgNko
It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello greenboxae,
I suppose to be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello,
Please check your cache and the hosting side cache as well as your cdn sever. THere is something preventing the changes to apply correctly.
It could also be a plugin causing this so Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This is a code that breaks the html. It can come from a plugin or custom code modification. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello gisat,
It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello Alex89,
Try using the code below and place it in Theme panel -> Custom CSS Area.
The code is ->
.block-title span{
background-color:#399998;
}
This is a quick fix. Also, I suggest you reinstall the theme via FTP way, clear all the caches, purge CDN files and check the results.
Thanks.
Hello,
In most cases the issue is caused either by plugins or a server config issue. Please first test without plugins. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If this does not fix it, you can try to implement the solution presented here: https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
Thanks.
