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RaymondB
tagDiv Member

Hi,

STILL SO MANY PROBLEMS!!!

I re installed the theme via cPanel. I checked everything outlined in the screencast and everything is on so it should have been working. I even tested it by turning the author, date and comments off for blocks. It worked as all the Blocks on my homepage no longer had an author, date or comments. I turned it back on and the rest of the blocks author, date and comments display again except Block 16. I did everything you said still doesn’t make it work.

I also realized another issue. I created custom widgets through visual composer. I went to Appearances/Widget and put tagdivs in my widgets. They worked. But after awhile they disAppear in the widgets area and the widgets are empty and the tagdivs disappear. I tried to refresh the widgets page on the dashboard and it still doesn’t appear its like it was removed on its own. I tried to go the actual page of the website with the widget and everything that was in the widget still appeared which I thought was strange.

Overall I’m very confused and honestly quite disappointed so far with this theme. This is supposed to be one of the most popular themes online and purchased it so I can get something that tried and tested so I wouldn’t have to go through this type of stuff. Please try to be thorough when responding to my problems cause its frustrating going back and forth. Thanks.

  • This reply was modified 9 years by RaymondB.
bustedflushltd
Participant
#0

Hi,

I’m having a few problems with visual composer (specifically I can’t find the contact widget as an option anymore).

I just noticed that there is a message at the top of the control panel saying we need to activate our copy of Visual Composer (something that we thought had already been done). When I tried to activate it I got a message from Envato that we have no license.

We do have activated Newspaper themes, and it is my understanding Visual Composer comes with the theme. It does confirm this on your help pages.

I’m trying to update a page really urgently so if you could please help me that would be great.

Ned

Alin [tagDiv]
tagDiv Staff

Hi,

You don’t need to buy or register the Visual Composer plugin provided with the theme as it is already licensed to the theme. But you cannot update it to it’s producer, only we can provide updates for it. It is also specified in the update guide – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
In the next theme version we will provide the latest version of Visual Composer available on the market.

Thanks!

Catalin
tagDiv Staff

Hello hotcup,

First of all, I will thank you for your interests in our theme! So, if you want to switch your website from Elegant theme to Newspaper theme. Please notice that you will have to work on the composition of the site because it’s going to be some design differences and you will need to adjust some elements to look good. First of all, you should try to read all our documentation, understand every element from it and then try to apply all settings of the theme to your project. Being a different theme, notice that not all of items does fit like a glove. Begin your project from here -> https://forum.tagdiv.com/newspaper-theme-documentation/
Yes, the TagDiv composer is our page builder but at the moment, this plugin is in development mode, and as soon as possible we will release the latest version of it.

Thanks for your understanding!

Simion C.
tagDiv Staff

Hi,

1. Open your homepage in the Edit Page section like this – http://prntscr.com/djak7x
2. Scroll down to the Visual Composer editor and select the row containing the Big grid block – http://prntscr.com/djam0y
3. In Row Settings -> General -> Row Stretch, select Stretch row. Then, just bellow check the Full height row box – http://prntscr.com/djan7m
4. Go to Design Options, next to the General tab and choose the color you want for your background – http://prntscr.com/djao7x

The result is like this – http://prntscr.com/djapkh

Be sure to save your settings.

Thanks

Catalin
tagDiv Staff

Hello,

Unfortunately, I cannot identify where exactly are placed the user icon. I have tried to submit to your website but did not see anything, as you can see here -> http://screencast.com/t/FHZPOvLa6jl and nor of the second case, sorry! Please notice that all of these changes are not covered by our support and we cannot do your custom work, sorry! You should do it yourself because it represents additional customizations. Also, I noticed that you are using some untested plugins, as you can see here -> http://screencast.com/t/XPrln6ntlM9 Notice that all of these can interact with the theme core and break the theme functionality. So, if you want to bring best results in theme, you should disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Your theme is fully customized and some functionality can be damaged by your untested plugins used by you and we cannot provide support for untested plugins, sorry!

Thanks for your understanding!

Alin [tagDiv]
tagDiv Staff

Hi,

For the moment the tagdiv composer is not available, we are working on it and it will be available as soon as possible.

Thank you for understanding!

london789
tagDiv Member

I had this same problem of no social counter working until I upgraded all my plugins (except visual composer). Although I haven’t upgraded Newspaper 7 since July 2016 and I haven’t upgraded to WordPress 4.7 social counter now works.

hotcup
Participant
#0

Hi,

I’ve just switched from Elegant themes and I’m having some difficulty with Page layouts. Right now i’m focused on the Home Page.

Images are skewed and not centered as before although I did the Regeneration. For example, the Combat Winter Skin image on the homepage slider is off.

Does the slider need to be so large? I would prefer it it didn’t take up the entire page. Can it be reduced?

When i try to to select a Grid Block, the images do not line up. I set up a separate row as an example. No matter the format i chose, the images do not show up. Sometimes there is gray space.

Footer menu isn’t showing up with the elements I’ve requested.

After the Tabbed Posts, I want my page to go straight to the footer but content is repeating

my website is http://www.hotcupofbeauty.com and i have taken it out of Maintenance mode for a few hours

Also, is the beta for the TagDIV builder still available? Is it better to use?

Thanks.

Alin [tagDiv]
tagDiv Staff

Hi,

Unfortunately the Visual Composer elements don’t have the same html structure and we could not customize theme like tagdiv blocks. So there is no option to have the same design sorry.
However I can provide a css code for this specific element from your page – http://screencast.com/t/rxTMqhbXmUL

@media(min-width:768px){
.home .wpb_singleimage_heading:after {
content:"";
width:98%;
height: 2px;
background-color: #222;
display: block;
position: absolute;
margin-top: 6px;
}
.home .wpb_single_image.vc_align_center {
text-align: left;
}
}

Hope this helps!

The Under18
Participant
#0

Hi Team,

I can’t find any theme activation message on the dashboard even after the 3 days of use as promised by the product. Also due to this my visual composer is not active. So please help me. I was using some theme earlier so I did make few changes in few files (which I don’t remember). Kindly help me how can I activate the theme,

Alin [tagDiv]
tagDiv Staff

Hi,

We use the wordpress default roles and capabilities for users – https://codex.wordpress.org/Roles_and_Capabilities So an editor for example should have access to other settings.
I suggest to disable all your plugins except Visual Composer and check again, may a plugin cause this issue.

Thanks!

meryurekli
tagDiv Member

Actually the theme (Newspaper) requires the Visual Composer to work properly. I did not make all tests and I believe it may work to some extent but I understood that the theme looks for Visual Composer.

ciung
Participant
#0

i receive notif in my dashboard “automatic updates and unlock premium support? Please activate your copy of Visual Composer”

what should i do ?

Catalin
tagDiv Staff

Hello Syams,

So, I guess that here is talking about the Front End Editor option. Unfortunately, our theme does not work fine with Frontend editor and our developers have decided to exclude it from the theme. You can enable the Visual Composer frontend editor by removing this code from theme’s functions – http://screencast.com/t/1N4LB7WhP2jR but unfortunately, will not work properly if you have tag div blocks on the page.
Please notice that if you want to have a frontend editor, you can try using our additional plugin which is TagDiv Composer. At the moment, this plugin is in development mode and as soon as possible we will make it compatible with Newsmag.

If you refer to something else, please provide more details.

Thanks for your understanding!

Syams
Participant
#0

Help me please, where is the fronted editor for visual composer?

pinnaclecompass
tagDiv Member

@GadgetViper, disabling and enabling the theme does not affect stored information. It does however affect the presentation of that information. So, when you disable the theme, you will see a strange looking website (same if you disable Visual Composer), but your layout is saved behind the scenes, in the DB. Once you re-activate the Newspaper theme, all items will show up as normal.
When you do this, ensure that your caching/optimizing plugins like WP Supercache, Autoptimize, etc… are also flushed.

hotcup
Participant
#0

Hi,

I’m a very new blogger so I am in the early stages of learning. I just switched themes and removed all of the shortcode from my old theme. Is it possible to build pages without shortcode? Also, is it possible to use Newspaper without Visual Composer. I’m afraid of Visual Composer becoming disabled and losing my content/formats as others have reported.

I’m also confused. This theme comes with Visual Composer. But is there also a Tagdiv page builder? Should I use that one instead? Your video tutorial for creating a homepage speaks about Visual Composer.

So many questions. I apologize but i’m confused

Lesley

Fidel de Rooy
tagDiv Member

Hi there.

1. I’ve completed all actions instructed, except for CDN files and jetpack image features, since I’m using none. Cache is cleared, some custom logo for the header removed and all other plugins deactivated and only Visual Composer remains active. PROBLEM PERSISTS. Please notice that the image in my WordPress Media section appears to be alright; it’s when displaying it in the front end that it gets blurry. Please help.

2. You’ve got this one all wrong. I’m not trying to make my site look as Wedding demo after installing the Politics demo; that would be dumb. I’m just asking for some code to display the thin grey bottom line under the top bar that you show as a feature in your Header Style 10 documentation (see here https://forum.tagdiv.com/header-styles/). That’s all… You show the bottom border as a feature of the Header Style 10 in the documentation, so I want it there, it’s not that difficult.

Thanks again,

Fidel

RaymondB
Participant
#0

I have two questions regarding this theme.

1) I put in block 16 in visual composer and in your screenshot example you emailed me it looks like this http://demo.tagdiv.com/newspaper/block-16/. The problem with my Block 16 I put in has only the post thumbnail and post title. It has no date of post or excerpt at all. Why is this happening?

2) I want to update the theme but how do i do this? Will is disrupt the current settings I have in place right now with my theme?

elliottpk
Participant
#0

Hi All,

First time here, love the theme. I hope this is the right place to ask this.

When I use a comma in the tagline it place’s \ before the comma. Disabled plugins and tried a few different things but nothing worked. Customer might want to use just font as logo so need advice on this.

Also, I fixed this myself but I notice a weird issue with the plugin ‘Ultimate Addons For Digital Composer’ your theme, and jetpack. I hate jetpack but customer wants to use the wp app for his phone. As soon as I installed it, it basically shut down the site. Everything was error.

Went through the motions of deactivating and reactivating plugins until I see it’s Jet Pack. The problem was with one of the engagement settings. Can’t remember which one but I shut them all off anyways.

Just thought I’d mention that in case anybody else ran into that problem. It’s actually a really cool addon for VC.

Help with the comma issue would be greatly appreciated.

nar4yan
Participant
#0

Hello,

I have a problem with my sites users roles. Only administrator can see full admin page and create/edit posts and pages. I have plenty of users with editor roles, but only options that they have while logged in is to configure their profile and log out. nothing else. Where is the problem?

I see that in Visual Composer Settings there is role management section and I also see that editor can access:
post page forum topic reply glossary hrf_faq explandict – all boxes are checked. Why when I try to login with some user which has editor role – I cannot access those things (posts, pages etc.)?

Can you help me? :/

Alin [tagDiv]
tagDiv Staff

Hi,

Please disable all your plugins except Visual Composer, clear all the caches and try to refresh for few times one article and see how it goes.
Also please provide your site url so we can take a look.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

Sorry for the delay but if you add reply(ies) to your own topic we will get later to you!

1. This is related to wordpress – https://premium.wpmudev.org/blog/remove-the-wordpress-admin-toolbar/?wpcv=b&utm_expid=3606929-93.spVh-aR3SwGklKzL4HJQQg.1&utm_referrer=https%3A%2F%2Fwww.google.ro%2F
2. Please switch to a wordpress default theme and see how it goes. It is the same behavior, the theme doesn’t alter the plugin’s option in this regard. The user see the Visual Composer option but it doesn’t have any options if he doesn’t have the specific capabilities – https://codex.wordpress.org/Roles_and_Capabilities
3. Unfortunately the theme doesn’t have a frontend interface to allow users to write articles. The theme uses wordpress functionality – https://codex.wordpress.org/Writing_Posts

Thanks!

Catalin
tagDiv Staff

Hello fderooy,

Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it. Also, remove any custom code you may have added to the logo. You will have to check any image customization and compression to see if image quality is not affected by it. Also, remove any image features of jetpack such as the photon. Try to bring the theme as close to default as possible because our theme does not make images blurry or increase their size. There is something on your end affecting the logo and you need to identify what it is.

I have checked your website and I saw that you are using Politics demo and you want to have the style use in Wedding demo, right? please notice that each demo has own style created by our web designer and it is not a simple task to replicate the similar style for another demo, sorry! This task involves custom work and we cannot provide this type of services at the moment, sorry!

Thanks for your understanding!

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