- TutorialsFrom WPBakery to tagDiv Composer
- TutorialsDefault Block Settings Guide
- TutorialsOffset Feature
- TutorialstagDiv Social Counter Tutorial
- TutorialsHow to Update the WPBakery Page Builder plugin
Make sure VC is disabled from plugin panel
Delete plugin folder via FTP
Clear cache
Use WP-optimize to clear ‘transients’
Reinstall Visual Composer via FTP
Enable via plugin panel
Need to allocate more memory to WordPress in your wp-config.php file and perhaps in your hosting setup.
With BOTH Visual Composer AND WooCommerce, I’d suggest setting it to 96MB.
WordPress defaults to 40MB which is way too low.
See the WordPress.org CODEX/docs on how to edit the wp-config.php file for stuff like changing the default memory allocation.
This might not be your issue but the “allowed memory” thing is kind of a good pointer.
Hi Andrei,
thanks very much for you prompt reply and I take note of your answer even if, frankly, I don’t completely agree nor understand the tone you’ve used in the answer (i.e. using often “first of all we don’t…”) because, simply, it is not needed. Maybe it is due to a misundertanding. I certainly believe you that a clean test environment could work as expected but on our site where there are real posts and real visits, someting is not going as expected. And it is a good test bed both for you theme and for the plugin coming with it in the pack. On a clean test environment one can’t reach undreds of visits and WPP stats cannot be tested enough. Moreover I can assure you that our running WordPress 4.2.2 and that the theme and its plugins have constantly updated following scrupulously your documented procedures.
As a technician (I’m a software engineer even if not full web oriented), since we use your theme on a public web magazine which gets sometime thousands of visits, my aim and role is to solve malfunctionings and anomalies (as the dicrepancies between the theme views counter and WPP plugin stats is) and not to arrogantly pretend something from you. And I believe that the tone of all my previous posts can confirm that.
I thought to use the support channel because that anomaly boggles my mind and can’t find an answer to it.
Just for an example it was not neither too much evident nor documented that the theme unique contents setting “conflicts” with the “WPP” statistics and in fact it was a my deduction so I think that everyone, each from its part, should do its better in order to solve a problem or to explain if it is not completely understood. The same applies to settings I’ve made with your help that required code hacking and that obviously cannot be documented by you.
That said, I rather thought that the stats discrepancy towards the theme view counter was due to a my fault with some settings or similar because I assumed (and now I know that I was wrong) that all plugins that come with your theme are already tested from you as, for example, the Visual Composer plugin that you clearly advice to not update indipendently from the theme because you release the plugin updates with the theme update itself (I guessed after inhouse tests). Therefore if update releases are assumed to be correct, if something seems not correct I guess that the best way (after days of tests) is to ask to the theme creator: shouldn’t have I?
So that, dear Andrei, the question is still there unanswered: why there is a >1000 visits difference but if it is not possibile to answer no problem, but it is not right to be forced to show to our users the visit counts on posts, otherwise no WPP would be available, and after to discover that that stats are wrong for some unknown reason.
Endly, anyway, I have to say that Newsmag is a fantastic theme and that I’d buy it again even if one can always improve, also with its customer annoying posts. Isn’t it?
Thanks a lot again for your help and (sometime) useful advice 🙂
Giuseppe
P.S. Maybe I’ll need of your help again in the future so hope you will be still available 🙂
Hi
I’ve checked you’re site and noticed that you’re using homepage post block from Visual Composer, that’s why the featured image cover the the top part of the page.
Try to edit the page with Visual Composer and remove the homepage post block, clear all caches and test again.
Thanks!
Hi
First make sure you do a full backup of your current wp-install and database to: https://codex.wordpress.org/WordPress_Backups
If you can’t deactivate/delete the old plugin’s version from wp-admin then you can use the ftp method to update the plugin.
First unzip the js_composer.zip file on your computer, make sure it’s V 4.9 which is included in theme path. After this step login on your account using ftp, navigate to /your-wp-install/wp-content/plugins delete the js_composer folder then upload the new one. After this step you should be able to activate the plugin from wp-admin.
Thanks!
Hi
I am not sure why you did the migration this way as there is a more simpler method.
First make sure you do a full backup of your current wp-install and database to: https://codex.wordpress.org/WordPress_Backups
Then follow our documentation to update the theme: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ Make sure that you do a clean update, meaning the we recommend to delete the old theme files, clear all caches, deactivate all others plugins that you have it installed and purge cdn files if you’re using.
Also make sure you update Visual Composer plugin at V 2.3.5 here is our documentation in this regard: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
Thanks!
When I scroll to the bottom of my blog and select the 2, 3, 4, etc page number at the bottom it doesn’t take me where it should. It just refreshes the page. I’m not sure why that is the case.
My url is: http://www.letstalkfantasyfootball.com/
I’ve deactivated my plugins one by one while turning off my Cloudflare to try and find the issue but I’ve had no luck.
Do you guys think it’s theme related or am I simply missing something here?
Thanks!
Plugins I’m using:
AMP
BackWPup
Contact Form 7
Contact Form DB
Disqus Conditional Load
Facebook Instant Articles & Google AMP Pages by PageFrog
Glue for Yoast SEO and AMP
Google Analytics by Yoast
Graphiq Search
Redirection
Revolution Slider
StarBox
SumoMe
Wordfence Security
WP Rocket
WP Smush Pro
WPBakery Visual Composer
Yoast SEO
Hi
First of all we didn’t tested the WordPress Popular Posts plugin with the theme so I can’t guarantee that the stats displayed by the plugin are accurate when our theme is used. We tested theme’s views counter and works fine, also 7 days sorting and popular today sorts works as expected.
You can test them on a test site with this configuration:
– latest version of WordPress, v 4.4.2
– latest version of the theme available on themeforest, V 2.3.5,
– Visual Composer plugin, V 4.9 included in theme path
– Jetpack plugin if you want to use popular site wide filter
This is the basic configuration and all theme’s features works on it. Also make sure you carefully read our documentation for each of theme’s features. It is very important to understand how each feature work to know what results to expect.
As for any untested plugin I am not saying that it will not work properly with the theme. What I mean is that we can’t offer a guarantee for any results.
Thanks for your understanding and for your message!
Hi
I’ve checked your site and noticed that you’re using a full width roe to display the big-grid. Make sure you set the starch option to default value in Visual Composer: http://screencast.com/t/c7NOlNLHLGF clear all caches and test again.
Let me know how it goes and if you need further instructions please provide ore details and we will reply in shortest time possible.
Thanks!
Hi
I’ve just installed the last newsmag version (9th december) but can’t update visual composer
the system tell me the plugin was disabled but it is still active
how can I do?
thanks
Salutare,
Si elementul ‘trending now’ sau ‘news ticker’, cu se gaseste in visual composer, are filtre pentru categorii exact ca alte block-uri din tema: http://screencast.com/t/sPPs7zfqtjg Aici poti selecta categoriil;e din care doresti sa afiseze postari.
Multumesc.
Hi
1. You need to insert the Read More button where you want your post to stop on module 15: Here is an example: http://screencast.com/t/rxJITxkY – http://screencast.com/t/1YM7EJSG
2. Try to deactivate all plugin except Visual Composer, Clear all caches then try to edit a post in Visual mod again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
I am not sure what you mean in your second reply so please provide more specific details about your issue so I can inspect it closer.
Thanks!
Hello,
1)You can use this css:
.home .td-main-page-wrap{
padding-top:1px!important
}
I left 1 pixel so that it doesn not completely touch the menu. If you want it like that, simply set it to 0px
2)In order to achieve that effect, you can stretch the rows in visual composer and add background to them like so: http://screencast.com/t/ZJD3RAq6v and set a background color from design options.
Hope this helps.
Thanks.
Hello VoZz,
Please ensure that you have correctly followed all the steps in order to set your Ajax Filter, according to our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/ Also, please make sue that you are using the latest version of the Theme (6.7) and Visual Composer (4.11). Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please try your theme without any untested plugins because this thing could cause some js errors in the theme that create these issues.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
Unfortunately I could not access your website: http://screencast.com/t/Ksi3nHvKfeM8
This type of errors usually occur from plugin conflicts. Please disable all your plugin except visual composer, clear cache and reset cdn files if you use it. If the problem gets resolved when you do this, it means that one of your plugins is not compatible with the theme.
Let us know how it goes.
Thanks.
Hi
I’ve checked your site and found a js error in browser’s console: http://screencast.com/t/8rI71u6h2DfF This error seems to be related with one of your installed plugins as it’s source file is not from our theme or from Visual Composer. Try to deactivate ALL plugin except Visual Composer clear the cache memory and test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi
The password protect it’s a WordPress built in feature and the theme dos not affect it. I am not sure why this is not working as expected on your side as I’ve test it on my end and works fine. Make sure that you have set the password according with WordPress documentation: https://codex.wordpress.org/Using_Password_Protection also try do deactivate all plugin except Visual Composer, clear all caches and test again. Also test this with a default wp-theme.
Thanks!
Hi
Firs please make sure that you’ve updated the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ deactivate all plugins except Visual Composer, clear all caches and test again. Also try to deactivate Lazy Load animation from theme panel > template settings: http://screencast.com/t/Vm9eMO2O4Ed
Let us know how it goes and if you still can’t manage to solve this issue please provide your site url so we can have a closer look.
Thanks!
Hello fakamaka,
If you want to have the custom title and colours for some desired elements, you can use Text with Title element from Visual Composer without text and you should leave just the Title, like this -> http://screencast.com/t/5Q9zTjMW and then you have to use a bit of CSS code to decrease the extra white spaces. The result you should see here -> http://screencast.com/t/vzu09EOmc
The code is ->
.td_block_text_with_title{
padding-bottom: 0;
}
.td_block_text_with_title .block-title {
margin-bottom:2px;
}
Hope this helps!
Thanks.
Hello TuNguyenUK,
Please try to make a fresh install and trying to run the system only with Visual Composer. I recommend you doing a fresh install via FTP by following this tutorial: https://forum.tagdiv.com/install-via-ftp/ Your settings will not be affected as they are stored in the database. Simply download the latest version of the theme again and install it directly and see if your fonts work.
Hope this helps and let us know how it goes!
Thanks.
Hello Castle Yen,
I suspect this issue come from your untested plugins which you are using in the theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is necessary to follow this advice because if you are using some untested plugins with our theme those can interfere with the theme and could create some js errors in your console which cause this type of problem.
If your problem is still there after these changes and if you need more assistance in this regard, please provide your website URL so I can further inspect the issue.
Hope this helps!
Thank you for the message!
Hello
I replied you to another topic here -> https://forum.tagdiv.com/topic/thumbs-and-feature-image-suddenly-not-showing/ Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Thank you for the message!
Hello dartsworld,
You should try to use Author Box from Visual Composer element and you can place it everywhere you want on your page, like this -> http://screencast.com/t/Nm7fB9dJlWu and there you will have a list with all your authors.
Unfortunately, for your second request, our theme does not have such an option and I suggest you to try finding some plugins with this functionality and see how it works for you.
Thank you for the message!
Hello torsten.dreier,
Please ensure that you have used the latest version of the theme (v.6.7) and try to update your Visual Composer to the latest version of this (v.4.11) I suppose this issue to come from your system status. Please try to increase your system status parameters to the high level, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Also please try it without any plugins. Disable all of them except visual composer, clear cache and reset CDN files. If the problem is still there, you can try to switch to a wp default theme and check again to see if it’s a WP problem.
Thank you for your understanding!
Hello newtag,
Please ensure that you have used the latest version of the theme (v.6.7) and also the latest version of Visual Composer (v.4.11) without any untested plugins. Clear all cache and test it again.
If you need more assistance in this regard, please provide your website URL so I can further inspect this problem.
Thank you for the message!
