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Calin
tagDiv Staff
Old version deletion problem - reply
#274448
Jan 31, 2019 at 10:10 am

Hi,

Please clear all cache.
If you can not delete the old theme from Appearance> Theme -> https://www.screencast.com/t/h4ILuIvU3Q2 you’ll need to do this manually, you need to log with FTP and look in theme folder, see if is still there the old Newspaper, if is delete it.

Thank you.

Catalin
tagDiv Staff
I do not see featured image, where do I find it? - reply
#274285
Jan 30, 2019 at 11:08 am

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. I have checked on my website and the Featured image option appears as you can see here -> https://www.screencast.com/t/Xds8tyTE7rcN

Thanks.

Calin
tagDiv Staff
Website not loading for admin (when logged in) - reply
#274267
Jan 30, 2019 at 10:09 am

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Catalin
tagDiv Staff
TagDiv Composer problem - reply
#274265
Jan 30, 2019 at 10:02 am

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/, clear all the caches and check the results.

Thanks for the message!

Calin
tagDiv Staff
Home page builder disappeared since gutenberg. How to edit? - reply
#273990
Jan 28, 2019 at 4:29 pm

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff
No posts on author page - reply
#273973
Jan 28, 2019 at 3:55 pm

Hi,

Please try to deactivate all plugins, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Simion C.
tagDiv Staff
The link you followed has expired. message at instalation / upload theme - reply
#273911
Jan 28, 2019 at 1:38 pm

Hi,

First please make sure you are installing the actual theme zip file, not the whole package
– https://forum.tagdiv.com/whats-included/

Here are the theme install guides, either by FTP or by WordPress
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/

This is the theme requirements guide – https://forum.tagdiv.com/requirements-for-newspaper/
Please check the requirements guide carefully and if needed increase the parameters mentioned in it, or ask your hosting provider to do it for you if possible.

That message you are receiving could be caused by a low max upload size value, like in this similar topic
– https://wordpress.org/support/topic/the-link-you-followed-has-expired/

Let us know if you have more questions.
Thanks

Simion C.
tagDiv Staff
TD Composer Not Working - reply
#273847
Jan 28, 2019 at 11:01 am

Hi,


@fatih We could take a look at it, send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Mention as many details as possible about the issue you are facing. Include a link to this topic in the email.

menneskedyr
tagDiv Member
HTTP ERROR 500 after theme update - reply
#273525
Jan 25, 2019 at 3:22 pm

I have some time to kill so I could have a quick look at it if you’d like.

Send me FTP credentials to vikingkrok@gmail.com.

Calin
tagDiv Staff
not getting "YES OR NO" option buttons to install theme demo - reply
#273498
Jan 25, 2019 at 2:37 pm

Hi,

Please make sure that you have install the theme correctly
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/

Installing demos -> https://forum.tagdiv.com/installing-demos/

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please deactivate all non theme plugins, clear all cache and try again.

Thanks.

Calin
tagDiv Staff
Impossible to edit text blocks in TD Composer - reply
#273494
Jan 25, 2019 at 2:25 pm

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and give some example in which page is this happen and if those was build with td Composer.

Thanks

Calin
tagDiv Staff
not being able to install theme - reply
#273460
Jan 25, 2019 at 1:12 pm

Hi,

Please check our documentation for install theme
-> Install via FTP – https://forum.tagdiv.com/install-via-ftp/
-> Install via WordPress – https://forum.tagdiv.com/install-via-wordpress/

Please try to install the theme via FTP.

Thanks.

dharma3d
tagDiv Member
HTTP ERROR 500 after theme update - reply
#273418
Jan 25, 2019 at 11:43 am

Don’t know for sure but it was 8.x maybe 8.6 or something like that.

So I have deleted Newspaper folder via FTP and uploaded new folder.

I have Newspaper-child setup, so I have activated Child theme, and then it happened.

Simion C.
tagDiv Staff
Cannot activate Newspaper - reply
#273388
Jan 25, 2019 at 10:43 am

Hi,

So the problem is that the theme cannot be activated in the WordPress themes panel. Please check the theme requirements guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient resources can cause various problems.

Also make sure you are installing the theme properly
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/

Let us know the results.
Thanks

Calin
tagDiv Staff
Search button is not working - reply
#273354
Jan 25, 2019 at 9:02 am

Hi,

If you want to hidden the search you can use the option from theme panel> header -> https://www.screencast.com/t/HuuK1thck

If you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

dharma3d
Participant
HTTP ERROR 500 after theme update - topic
#0
Jan 25, 2019 at 8:38 am

I have an urgent problem.

I’ve updated the theme via FTP, and as soon as I activated it I got HTTP ERROR 500.

My site is https://atma.hr/

For last 3 hours I’ve been trying diferrent solutions but nothing works.

I don’t have a hosting provider, I have rented my own server with hosteurope.de and have 2 more sites there which work fine. So I can’t contact my hosting provider since I’m hosting it.

I was prolonging this update for a few moths and my worst fears came true. It’s really frustrating. makes me never want to update again.

Please help me resolve this matter.

Thanks

dharma3d
tagDiv Member
500 Error. Internal Server Error. Newspaper 9 city news - reply
#273333
Jan 25, 2019 at 7:34 am

I just tried to update the theme via FTP. As soon as I activated it I got HTTP ERROR 500, and can’t resolve the issue.

I have tried following:

– define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
– changed the name of plugins folder
– reuploaded wp-admin and wp-includes folder from fresh wordpress
– renamed .htaccess file
– tried changing the PHP version

Nothing works!

Please, help me resolve thins urgent matter.

My site is atma.hr

  • This reply was modified 7 years by dharma3d.
Ducacordero
tagDiv Member
Google Analytics code not working for AMP pages - reply
#273159
Jan 23, 2019 at 4:15 pm

Hi itkhoj, you have to go in wordpress > Newspaper > AMP > Analytics and remove code from there.

Now, you open your FTP software (i use FileZilla) and you go to: /wp-content/plugins/td-amp/templates and open “html-start.php”

copy this at line 18 under “style”: <script async custom-element=”amp-analytics” src=”https://cdn.ampproject.org/v0/amp-analytics-0.1.js”></script&gt;

copy this at line 23 under “body”:

<amp-analytics type=”gtag” data-credentials=”include”>
<script type=”application/json”>
{
“vars” : {
“gtag_id”: “INSERT YOUR ANALYTICS ID”,
“config” : {
“INSERT YOUR ANALYTICS ID”: { “groups”: “default” }
}
}
}
</script>
</amp-analytics>

Where you see “INSERT YOUR ANALYTICS ID” you have to write your analytics code. CLOSE AND SAVE FILE

My html-start is like this:
html-start

Calin
tagDiv Staff
Tag Div Composer very slow to load - reply
#273152
Jan 23, 2019 at 3:27 pm

Hi,

Yes, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff
Custom CSS - reply
#273145
Jan 23, 2019 at 2:54 pm

Hi,

The multi-purpose plugin was removed and included in the tagDiv composer plugin, this happened in theme update 8.7.5, please check the changelog at the bottom of this page
– https://themeforest.net/item/newspaper/5489609
– https://www.screencast.com/t/cql6czdT

So no need to keep trying to activate the plugin if you use a theme version newer than 8.7.5, the multi-purpose plugin and the tagDiv composer were combined. All the multi-purpose options are now part of the tagDiv composer.

Also you can make a full backup to your website an make a theme update -> https://forum.tagdiv.com/how-to-update-the-theme-2/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!.

Calin
tagDiv Staff
tagDiv AMP Plugin Error - reply
#273081
Jan 23, 2019 at 11:19 am

Hi digitalchew,

This problem is usually happen when is a conflict between plugins, you can give it a try, delete the plugin, deactivate all non theme plugins, clear all cache and install the AMP plugin again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Calin
tagDiv Staff
Problem with Mega Menu - reply
#272915
Jan 22, 2019 at 3:09 pm

Hi,

Did you make some changes in theme files?
Please re-check the documentation -> https://forum.tagdiv.com/mega-menu/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff
Long lines of random numbers on header. - reply
#272858
Jan 22, 2019 at 11:56 am

Hi,

Please deactivate all non theme plugin, child theme (if you have), and remove all code that was add in header or theme files.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Calin
tagDiv Staff
Problem with Excerpt length - reply
#272810
Jan 22, 2019 at 9:36 am

Hi,

Please try to deactivate all plugins, clear all cache and try again to see if the Excerpt is apply.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding.

AlexMD
Participant
white screen of death error - topic
#0
Jan 21, 2019 at 11:34 pm

Hello team,
I just bought the theme and I have the following basic errors:
– when I tried to install tagDiv Cloud Library I get a white screen, no buttons. Both frontend and backend are white and dead. The solution to revert it was to go on the FTP and rename the plugin directory to plugin_old. Then everything was working again. I did a clean reinstall of wordpress and the theme. and did not tried to reinstall tagDiv Cloud Library.
– Without it the backend is functioning but with problems:
– when I try to edit a post (any post) I get a white screen. The address is: domain.xx/wp-admin/post.php?post=1&action=edit so I think it is fine. Same thing if I try to add a new post. If I install another theme I can edit or add
posts without any issue.

Please help

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