Search Results for 'ftp'

Hi,

That is an error displayed usually when installing a demo, it could be caused by incorrectly set permissions
– https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
Also be sure to set wp-debug to false in the wp-config file
– https://forum.tagdiv.com/requirements-for-newspaper/

If you already tried this and the problem remains, please send us an email at contact@tagdiv.com and provide admin login as well as cPanel or FTP if possible. Include a link to this topic in the email.

Thanks

Hi,

The System Status should reflect the value, you set in wp-config.php file.
If you still have issues please contact us via email at contact@tagdiv.com and provide wp-admin and ftp or Cpanel access so we can take a closer look.
Also paste a link to this topic so we can identify you.

Thanks!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. provide there the FTP access for more further investigations.

Thanks for the message!

Hi,

Please make sure you install the theme properly: https://forum.tagdiv.com/install-via-ftp/
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.

The issue was solved by adding this code in the .htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Also make sure that all theme plugins are updated and activated, clear all cache and try again.

Thank you for your understanding.

Hi munvik,

Please deactivate all non theme plugins, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Hello.

As stated above, the amp font cannot be changed. If you activated the amp template on your site, it will display exactly like in our demo video. Here is a live example of a demo where amp is active:
https://demo.tagdiv.com/newspaper_crypto/td-post-ripple-ceo-and-ethereum-co-founder-bash-ico-industry/amp/
But I see you have a more pressing matter on your site than the amp template: https://www.screencast.com/t/b2ZNi2Ff

Please check your site as it does not have a stylesheet at the moment.
Your issues could be a faulty theme install or plugin conflicts. Please make sure you install the theme properly: https://forum.tagdiv.com/install-via-ftp/
And test the theme functionality with just the theme plugins. Disable all other plugins.

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and ftp access for one of your test/dev sites where you use the latest version 9.2.2.
We will get in touch with you as soon as possible after New Year Holidays.

Thank you for understanding!

Hi,

There are a few methods to update, there is a guide here
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The most reliable and popular method is by FTP.

Be sure to make a website backup before updating, just to be safe. The theme changelog can be seen at the bottom of this page for example
– https://themeforest.net/item/newspaper/5489609

After the theme update the tagDiv composer and social counter will try to update automatically. If they don’t there will be an update button for each of them here
– https://www.screencast.com/t/BVDwWVCjxXeq
There you can update the cloud AMP plugin and newsletter plugin as well if you use them.

Thanks

Hi,

The lazyload issues were fixed in theme version 9.2.1, changelog here
– https://themeforest.net/item/newspaper/5489609
– https://www.screencast.com/t/PpqJRYrZRo

After updating most users reported the issue is fixed.

If you have updated to that version, cleared all caches including browser cache and there is still a problem when the lazyload is active, please send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi turanika,

Please notice that any license support updates. There’s no problem in this case! Check here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ We recommend the FTP way because this is the surest method in this case.

Thanks for your understanding!

Try to create a favicon.ico in the root directory of the website, seems that the image is chosen. If there is no such favicon.ico create one and upload it there by FTP.
For example in my case – https://www.screencast.com/t/vU9SRWyAjKA
Result in AMP – https://www.screencast.com/t/XOSy8og7TQW

Hi,

@MinHs In almost all cases this issue is caused by the following:

Could be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/
In this case the hosting provider should be able to increase them.

Or it could be a security setting, module or firewall, as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/
The admin ajax could be blocked by the server and the theme cannot access it. Check in the browser inspector console to see if this is the case. If it is, try to find the security settings or firewall settings in the cPanel settings and change them. The hosting provider should be able to help with this task.

Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/

If you already checked or tried these, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thanks

Hi,

First of all, make sure that you are using the latest version of the theme, installed via FTP way, make sure that your system status is correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

First of all, ensure that you are using the latest version of the theme installed via FTP way, ensure that your system status is correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

Thanks for the message!

Hi,

Please update the theme to the latest version of it which is Newspaper 9.2.2 via FTP way, clear all the caches, purge CDEN files and check the results.

Thanks for the message!

Hi,

Yes please, and make sure that you have the latest version of theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.