Search Results for 'ftp'

Hi,

That would be a very old version of theme, if I understand correctly you are still using theme version 6. It is always recommended to keep both WordPress and the theme up to date. Updating just one or none when updates are available is not the best practice.

Much has changed in the theme since then. Please check the changelog at the bottom of the theme presentation page
– https://themeforest.net/item/newspaper/5489609

Update the theme by FTP if possible, that would be the best method to update. Make a backup before updating
– https://forum.tagdiv.com/how-to-update-the-theme-2/

A thing to note is that once you update the tagDiv composer (introduced in 8.0) will be automatically activated. Visual composer elements in pages may not display properly if the tagDiv composer is active. Deactivate it and leave Visual composer (now named WP Bakery page builder) active. Update Visual composer and there should be no issues
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Be sure to check if there are sufficient resources allocated for a optimal performance
– https://forum.tagdiv.com/requirements-for-newspaper/
Check the theme system status and if needed ask your hosting provider to increase those parameters.
Le us know if you encounter any issues and we will try to help you as best we can.

Thanks

Hello minamoto19,

Notice that we do not have any bad reports in this case until now, sorry! I suggest you make a new clean install to another subdomain for testing via FTP way, clear all the caches and check the results. Use the FTP way for theme updating because this is the surest method in this case. After you have followed this steps, check your results and see if the problem is still there.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Now that is unusual, so when setting a simple background image for the category page, it no longer functions properly and leads to an attachment page. I have not seen this before, this is not proper functionality.

I suggest to begin with the basics. Deactivate all plugins except theme plugins, remove any theme modifications, switch from the child theme to the main theme. Temporarily remove codes entered in the theme panel if you have any.
Also try changing the permalink structure to a default one and save. Ultimatelyy you could try re-installing the theme, by FTP would be most recommended
– https://forum.tagdiv.com/install-via-ftp/
Let us know what you find.

Hello jmedina0107,

Please try again to make a new install via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can take a closer look at it.

Thanks for your understanding!

WPBakery is formerly known as Visual composer, they changed the name of the plugin. But that is not important if you do not use it.

Please send us an email at contact@tagdiv.com and provide admin login access as well as FTP if possible. We will take a look. Include a link to this topic in the email.

Hello jmedina0107,

First of all, ensure that you are using the latest version of the theme installed via FTP way, the version of TD Composer, please enable GD Library and mbstring for PHP on the server and also, try to set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello dawoodafzal,

I suggest you make a new install to another subdomain for testing via FTP way, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

So there was a problem during the theme install. Please try installing the theme either by WordPress or FTP, those methods would be more reliable
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/

In case there is still a problem, please send us an email at contact@tagdiv.com and provide admin access and also FTP if possible. Mention what were the problems you encountered when installing the theme.
Include a link to this topic in the email as well.

You could try a theme reinstall and see if this works. By FTP would be the recommended method if possible
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Note that if you made any direct modifications to theme files they will be lost if you re-install the theme. Always make a backup just to be safe.

Hello lafber,

You can upload them in Media Library because all of these will be uploaded into your database and you will not lose them to a future update. Also, you can make a new folder via FTP way where you can add your desired images.

Thanks.

Hello Michel Laroni,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. The Instagram can be changed from here -> https://www.screencast.com/t/fK9LqkiM9

Thanks.

Hello Ant0ni0411,

Ensure that you are using the latest version of the theme installed via FTP way, update all of the required plugins to the latest version of them, clear all of the untested plugins if you are using something like this, clear all the caches, purge CDN files and check the results.

Thanks.

Hi,

If you keep replying in your own topic it will only delay our answer unfortunately. The topics will be answered by oldest to newest.

Issues with the composer can be caused by many factors. The most common cause is simply insufficient resources. As you install more plugins the WP memory will be depleted and this will cause problems with the theme and plugins.
Please check the theme requirements guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
The theme has a system status panel you can check to see if everything is set properly. This would be the first step to try and fix the problem. If needed contact the hosting provider again and ask them to increase them according to the guide.

The next possible cause would be plugins. Deactivate them all except the theme plugins. Check if this has any effect. Also test on a new page.

If there is still a problem after doing this, we could take a look. Send us an email at contact@tagdiv.com and provide admin access, FTP and cPanel as well if possible. Include a link to this topic in the email.

Thanks

Hello danielvdell,

First of all, ensure that you are using the latest version of the theme installed via FTP way, the version of TD Composer should have to be 2.3, please enable “GD Library” and “mbstring” for PHP on the server and also, try to set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello shareagency,

First of all, ensure that you are using the latest version of the theme installed via FTP way, the version of TD Composer should have to be 2.3, please enable GD Library and mbstring for PHP on the server and also, try to set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Charlie,

Yes, the latest version of the theme is Newsmag 4.3. Ensure that installing has been made via FTP way, clear all the caches and check the results.
As a hint, try to install the Newsmag Travel demo and check the functionality of mega menu and try to replicate it on your website.

Thanks for your understanding!

Hello NonoLoko,

Please update again your theme via FTP way with more attention. Our latest update has been fully tested and should not break the site, sorry! The main problem comes from your theme installing, most likely, unfortunately! I suggest you make another theme install to a new subdomain for testing, clear all the caches and check the results.

Thanks for your understanding!

Hello,

The FTP means File Transfer Protocol and for more information about how you can use this way, please check here -> http://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/ -> https://forum.tagdiv.com/install-via-ftp/

Thanks.