Search Results for 'ftp'

Hello Chief Nation,

Notice that update does not affect any padding and margins, sorry! Before each update, most important is to make a full backup to your database to avoid losing all of your data. Make sure that you have correctly installed the theme via FTP way, clear all the caches and check the results. Try to recreate your homepage and check the results and also, very important is to use the exact plugin version which come bundled with the theme core files.

Thanks for the message!

@dailyfemme I would suggest a theme reinstall, there are still some javascript errors in the page. There are no errors on a default theme install or such unusual issues. Reinstall the theme by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Then check if the problem is solved. If it is not, please send us an email at contact@tagdiv.com and provide admin login information. We will take a look. Also paste a link to this topic in the email.

@thebestprogrammerintheworld From what I see there is no problem accessing the mobile menu
– https://www.screencast.com/t/qGHaYdqA
– https://www.screencast.com/t/wrTqd3Dv3
The theme and mobile theme plugin are compatible with super cache, there should not be any issues when using them.

Hello orrorea33giri,

If the problem is still there after you have made a fresh install via FTP way, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

If you keep reply to your own topic we will get later to you.
Please contact us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a look. Paste a link to this topic so we can identify you.
Also please note that always is recommended to make a full backup before any update – https://codex.wordpress.org/WordPress_Backups

Thanks!

Hello,

I have inspected your website and it seems to be very strange that border. I do not know the source of it, sorry! I suggest you make a new clean install from scratch via FTP way with the latest version of the theme, clear all the caches, purge all CDN files if you are using the CDN system and check the results. By default, notice that orders do not appear, sorry! As a quick solution, you can try using the code below ->

.td-container-border:after{
background-color:initial;
}
.td-pb-row .td-pb-span4:nth-of-type(3):after{
background-color:initial;
}

Thanks for the message!

Hi,

First please reinstall the theme (by FTP is recommended)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used.

Contact your hosting provider and check with them if there are any issues with the server. Ask them to check error logs and investigate as well if possible.

If there is still an issue, it may not be caused by the theme. You can send us an email at contact@tagdiv.com and provide admin login information. Provide FTP access as well. Also included a link to this topic in the email.

Provide more details about the issue in the email, this will be helpful in the investigation. We cannot recreate such issues in any of our testing, there is no similar problem for most users who have updated the theme.

Thanks

Hi,

First please reinstall the theme (by FTP is recommended)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used.

Contact your hosting provider and check with them if there are any issues with the server. Ask them to check error logs and investigate as well if possible.

If there is still an issue, it may not be caused by the theme. You can send us an email at contact@tagdiv.com and provide admin login information. Provide FTP access as well. Also included a link to this topic in the email.

Provide more details about the issue in the email, this will be helpful in the investigation. We cannot recreate such issues in any of our testing, there is no similar problem for most users who have updated the theme.

Thanks

@kwacha If you could contact us by email at contact@tagdiv.com we will investigate. Make sure both tagDiv composer and multi-purpose plugins are updated. They are now version 2.0
– https://www.screencast.com/t/wanXBak8fa41
Sorry for this inconvenience, there should be no problem after updating to the latest theme version as long at is made properly (FTP recommended) and theme plugins are updated. Problems can be caused by third party plugins or maybe child themes (switch to main theme if you use one).

Please also include a link to this topic in the email.

Hello stax,

I suggest you make a new clean install from scratch with the latest version of the theme via FTP way, clear all the caches and check the results. We recommend using the TD Composer which is our page builder. Also, check your system status parameters to be increased according to our useful guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for your understanding!

Hello Jhalla436,

Please keep in mind that WP Bakery plugin has been fully tested on my website and it seems to work as expected, without any problems. I suggest you to make a new clean install from scratch to another sub-domain via FTP way, leave just to active only the Visual Composer and try again to drag and drop your desired elements from page builder. Should work because this was fully tested. Clear all the caches and check the results. If the problem will persist, you should provide some useful screenshots with the problem. Also, ensure that your system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello svharishtech,

This problem seems happens due to a memory cache. Try to clear all of these, purge all CDN files if you are using something like this, clear browser caches and check the results. Make sure that your theme has been installed via FTP way and if you are using some untested plugins which can interact with them core files, try to remove all of these.

Hope this helps!

Thanks for the message!