Search Results for 'ftp'

Hi,

Try to disable all of your untested plugins, leave jus to active only the plugins that come bundled with the theme core files, clear all the caches and check the results. Should work as expected. Also, if the problem is still there, please try to make a new clean install from scratch via FTP way because this is the surest theme method in this case.

Thanks for the message!

Hello Roboman,

Try to make a new clean install from scratch via FTP way, remove all of your untested plugins if you are using something like this, clear all the caches and check the results.

Thanks for your understanding!

Hello boka003,

If I do not have your website URL notice that I cannot investigate it, sorry! If the problem is still there, try to make a new clean install from scratch via FTP way because this is the surest theme method, clear all the caches and check the results.

Thanks for your understanding!

Hello gwalkerit,

First of all, make sure that you are using the latest theme version installed via FTP way because this is the surest theme method. I notice that you are using some untested plugins which might interact with the theme core files and cause a lot of unknown issues. Try to disable all of them and leave just to active only the plugins that come bundled with the theme core files. Please keep in mind that the mobile responsiveness mode it was fully tested and should work as expected with our theme.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Thomas,

Unfortunately, this is not a normal theme’s behavior. Please ensure that you are using the latest theme version installed via FTP way, clear all the caches and check the results. Remove all of your untested plugins, clear all the caches and check the results.

Thanks for the message!

Hello cancerawakens,

First of all, ensure that you are using the latest theme version installed via FTP way because this is the surest method in this case and then, check the system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

It seems you are installing both td-composer and js_composer. They are 2 very different plugins. The td_composer is the tagdiv composer and js-composer is visual composer by wpbakery
Please do not use both at the same time. Only install 1 or the other.
If the issue is still present please contact us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can login and investigate.

Thank you!

Hi,

If I understand correctly the image was displayed vertically in the post page. I have not heard about this issue before, could not say what is causing it. I believe the image is originally like that, from what I can see this is the original image used
– https://i1.wp.com/jazko.com/wp-content/uploads/2017/10/DSC_0322.jpg
WordPress has an option to rotate the images after uploading them in the media library
– https://www.screencast.com/t/WbasznpouK5
Or you can process the images before you upload them, in a photo editing program for example.
Images should not change orientation once uploaded the intended way. I have not heard of this issue before, but every day is something new.

As I understand there are multiple options to implement that verification code. The easiest way would be to add the code as mentioned, in the theme header file. That will be sufficient. The file is located in the main theme folder, on the server you are using. They can be accessed by FTP
– https://premium.wpmudev.org/blog/wordpress-theme-files/
– http://www.wpbeginner.com/beginners-guide/beginners-guide-to-wordpress-file-and-directory-structure/
Or you could simply use the default WordPress editor, like this
– https://www.screencast.com/t/ET50xtubPbKo

Regarding the page issue, from what I can see it is not displaying correctly at the moment. Edit the page with the tagDiv composer and make sure all the elements are placed corrector. You could simply remove the block with issues and add it again.

The easiest way to implement additional sharing would be to use sharing plugins. The alternative is by code modification only and manual implementation. I could not say if or when more sharing options will be added in the theme by default.

Thanks

Hello,

It’s strange! Try to disable all of your untested plugins, clear all the caches and check the results. If the problem is still there, you should make a new clean install from scratch via FTP way because this is the surest method in this case and check the results! Also, if you need more assistance, in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it.

Thanks for your understanding!

Hi,

All there is to know about the steps you should take preparing for the update, and the actual update process through different methods is mentioned in this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method is the most recommended in this matter.
The theme activation is a one time action, you don’t have to activate the theme again
– https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
The activation key will be stored in the database after the theme is activated.
The tagDiv composer plugin is a required plugin and will automatically be installed and activated when the theme is installed or updated (starting with version 8 of the theme)
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
Both tagDiv composer and Visual composer are provided in the theme package. If you want to use Visual composer for your pages, deactivate the tagDiv composer.
You do not have to activate Visual composer, simply disregard the messages
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Worth mentioning that future theme updates will include more features and options for the tagDiv composer only. That should be taken into consideration.

Thanks

Hi,

It seems that no images and thumbnails are displayed on the website, and the functionality of the theme is broken in some elements. Please try to reinstall the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/
Then deactivate all plugins except theme plugins, and clear all caching. Do not modify the theme files in any way.
Check these parameters in the theme system status and make sure they are set properly
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask you hosting provider to help you or change the values if needed.
The theme requirements are these
– https://forum.tagdiv.com/requirements-for-newspaper/
The theme is tested with PHP versions up to 7.1 that should be taken in consideration as well.

Thanks

Hi,

Only the latest version of the theme is available for download on themeforest. You should always use the latest theme package and WordPress, as it is constantly improved over the updates. If you use an older version of the theme, it is recommended to update it. Here is a guide presenting different update methods (by FTP is the surest method)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
We could provide theme releases starting from version 7 if you absolutely require an older version. In that case please send us an email at contact@tagdiv.com and we will provide it to you.

Thanks

Hello boka003,

I have inspected your website and console and I saw that you have some js errors through it, as you can see here -> https://www.screencast.com/t/zT6gNOxA2pHt First of all, you should remove all of your untested plugins, update the theme to the latest version of it via FTP way, clear all the caches and check the results. Also, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello kevinang,

Make sure that you are using the latest theme’s version which can be downloaded from Theme Forest install it via FTP way because this is the surest method in this case. -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Hello libertyforall9,

You should download again the latest version of the theme from Theme Forest because there you will find the latest theme packet. The theme installing should have to be done via FTP way because this is the surest method in this case, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps!

Thanks for your understanding!

Hi,

@kurmeh Updating the theme should not cause any problems. All the steps required for different methods are described in the guide. The auto update method is not fully reliable unfortunately, sometimes it can fail to update the theme. Try the other methods instead.
As mentioned updating by FTP is the most recommended. Follow the steps as presented, and there will be no problem.
If there is a problem after the update, please provide details about it and a link to your website if needed and we will help you.

Thanks

Hi,

Unfortunately I do not understand what you mean. Please provide more details about the problems you are having, for a better understanding. The methods available regarding the theme update are mentioned in this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method is the most recommended update method.

Thanks

Hello misolek,

I recommend you to install again the theme via FTP way because this is the surest theme method, clear all the caches and check the results. Also, if you are using some untested plugins, try to disable all of them and use only the plugins that come bundled with the theme core files. If the problem is still there after doing these steps, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello enlared360,

First of all, I will thank you for your interests in our theme! I recommend making a new clean install from scratch via FTP way because this is the surest method -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/, in this case, increase the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ After following these steps you should install the demo according to our documentation here -> https://forum.tagdiv.com/installing-demos/ and for activating the theme, you should check the following useful manual here -> https://forum.tagdiv.com/newsmag-how-to-activate-the-theme/

Hope this helps!

Thanks for your understanding!

Hello someint,

What kind of PHP version do you are using on your server? You should not use a PHP version bigger than 7.1 and also, for more information about server configuration, please check here -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, after all of these has been right completed, try to make a new clean install from scratch via FTP way and use only the required plugins which come bundled with the theme packet and check the results. Also, if you are using some untested plugins, try to disable all of them, clear all the caches and check the results.

Thanks for your understanding!