- NewsmagInstall via FTP
- NewspaperHow to Install Newspaper via FTP
- NewspaperNewspaper theme documentation
- NewsmagNewsmag documentation
- NewsmagInstall via WordPress
- NewsmagHow to update the theme
- NewspaperHow to Update the Newspaper Theme
Hello tigreton,
You mean that the mega menu option does not appear in the options? Ensure that you have right installed the theme via FTP way and then, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Hi Todd,
It seems to be a problem caused by your memory caches. Please try to remove all of the caches from your website, also, check the hosting provider and remove the server cache, purge all CDN files if you are using the CDN system and check the results. If the problem is still there, you should make a new clean install from scratch via FTP way with the latest theme version and check the results.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello websystemsweb,
I have tested on my side and as an author, I cannot edit the page with TD Composer as you said above, sorry! Please check the following screenshot here -> https://www.screencast.com/t/aSEhqll3uH because there you will see what you see when you have logged as an Author. Please provide more details about your problem, also, give me some screenshots so I can see the problem. I suggest you make a new clean install from scratch via FTP way and use only the plugins that come bundled with the theme core files, clear all the caches and check the results.
Thanks for your understanding!
Hello DarkStarzs,
I suspect this issue happens due to having introduced a non-numeric value to your offset and that’s why you bring this problem. Please check this setting and ensure that you have completed correctly this field. I have done some tests in this case and notice that we have not encountered any issues.
Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page and also, you have to provide a full FTP Acess so we can access your theme files, for deeper inspecting. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
Hi,
Please check your php version, the theme currently supports php up to version 7.1. This could be the cause for the issue. Also check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosing provider to make them for you, as they might have a recommended method in this regard.
Lastly a theme re-install could be the solution, and test while having only the plugins included with the theme active
– https://forum.tagdiv.com/install-via-ftp/
Thanks
Hello dr_vibe,
Do you not have the Trending Now element in Visual Composer like this -> https://www.screencast.com/t/3l82YbBMkL? If not, I suggest you make a full backup to your database and then you should remove the old version and install the latest theme version which can be downloaded from Theme Forest. Ensure that update will be made via FTP way because this is the surest theme method in this regard.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Fixed! We degrade the plugin version via FTP. Thank you very much for your attention.
Hi,
If you have bought the theme previously, then you do not have to buy it again when an update is available. Simply login into your Themeforest account and download the updated theme package.
Please make sure you are installing the theme properly
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/
Only upload the zip file containing the theme as mentioned in the guides, not the whole theme package.
The demos are included in the theme package, you do not have to buy them. If you find a demo that you like and want to use it on your website, you can install it in the theme panel
– https://forum.tagdiv.com/demos_introduction/
– https://forum.tagdiv.com/installing-demos/
Thanks
Hello Ramon Davi,
Notice that problem with the close button does not come from our theme. It seems to be a CDN problem. Do you have purged all the CDN files and cleared all the caches? Also, I saw that you are not using the latest theme version. please update it via FTP and check the results.
Thanks for the message!
Hi Edward,
Thanks for taking the time to reply.
I have indeed uploaded the theme via FTP back when the update to version 8 came out. Also, as you can see from the screenshot, I am using that version:
Be sure that you are using Newspaper v8.0:
Install again via FTP: https://forum.tagdiv.com/install-via-ftp/
@JA – thanks to Chris S for this! 😉
What you can do, and what is commonly done in WordPress news portals, is upload images via FTP into an /images/ folder, and then put the explicit URL for the image in the HTML of the article, and don’t use the media manager except for the featured image.
Note that WP makes images from anything added to the media manager, per the default sizes shown on the settings > media page for *all* themes, defaulting to those most commonly used by the default blog themes included with WP.
So, *all* themes follow this behavior by adding additional add image classes to fit theme layouts, and for this theme they can be disabled based on the theme panel.
The only solution that works across all themes, is to simply use the FTP method for common images, and then use the media manager only for the ‘featured’ image for a story.
Anyway, that’s how we’ve done it the past 12 years on our news portals.
Result (for example):
The only solution that works across all themes, is to simply use the FTP method for common images, and then use the media manager only for the ‘featured’ image for a story.
Hello josflachs,
I have inspected again your website and I saw that you are not using the latest theme version. Please update the theme to the 8th version of it via FTP way, clear all the caches, purge CDN files if you are using the CDN system and check the results. If the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
Hello Vaniquest,
I have checked your website and I saw that your style.css file is not loaded and that’s why you do not bring any style of your website, as you can see here -> https://www.screencast.com/t/eritonbD -> https://www.screencast.com/t/gAcqXv3iWHC sorry! I recommend you to make a full backup to your database and then, you should re-install the theme via FTP way because this is the surest method in this case. Also, if the problem is still there, you should contact your hosting provider, tell this issue because it could be possible to be a server problem and from various reasons the style.css file is not loaded on the server. Also, if you are using some untested plugins, you should remove all of them, leave just to active only the required plugins, clear all the caches, purge CDN files if you are using the CDN system and check the results.
Thanks for your understanding!
Hello ALM2000,
Notice that our theme can be used without problems but I do not know why you cannot access it. Do you have tried to make a new clean install to another sub-domain with our theme? Try to do this via FTP way and check the results. Also, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
Hi! I notice that when I use one of the blocks in Visual Composer, the page title disappears. For example, here is a page that has no blocks…http://e50.4da.myftpupload.com/connect/…the page title “Connect” is still there. But on this page, where I have used a text block, the page title has disappeared…http://e50.4da.myftpupload.com/about/. How can I KEEP the page title while still using the blocks? Thanks!
as a consequence of upgrading to 8 and the subsequent image thumbnail regeneration of all new image sizes, the number of files in my uploads folder went through the roof and pushed me to the limit of my host allowance.
there are one or two plug ins trying to do that job, but reality is that if you are on the type of hosting where that file number is an issue, you probably won’t have the resources to run them. very buggy anyway looking at reviews.
i found a very useful and relatively straightforward method of deleting all of the old and no longer needed image thumbnails, in my case about 60,000, using ftp – sound advice from a hard core tech at cPanel.
I would be happy to write a ‘how to’ post the benefit of other users in the same boat – but do you allow that sort of thing? a guide written by a user?
Hello ALM2000,
Please notice that the theme update should not break your website, sorry! Please check our change log here -> https://www.screencast.com/t/JCS5R2TzT because there you will see what kind of changes were made in this update. Most likely, you are using some untested plugins which might interact with the theme core files and causes a lot of unknown issues which can break your website. Try to make a full backup to your database and make a new clean install from scratch via FTP way because this is the surest method in this regard and check the results.
Also, if you cannot access your dashboard, you should contact your hosting provider, tell the problem because it is possible to be a problem from your hosting provider/firewall which blocks you to access it.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
We try to answer all the topics as soon as possible. This is done form oldest to newest. If you reply in your own topic before it has been answered, it will only refresh the date and move it further in the line.
I have inspected your website and I see the problem you mention. It seems that there are classes missing from your theme stylesheet. That is why these elements are displaying like that. Maybe you have made modifications to the theme files of any kind especially the CSS file.
A solution would be to reinstall the theme, and this should fix this issue
– https://forum.tagdiv.com/install-via-ftp/
Thanks
Hi,
The tagDiv composer needs to be active for the demo to display properly. Please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if necessary, as they might have a recommended method in this matter.
Then deactivate all your other plugins and try to install the tagDiv composer again the normal way, or by FTP (unzip the tagDiv editor archive and upload it to the plugins folder in your wordpress folder – it should be wp-content->plugins – then activate it)
Thanks
Hello bloggingindian,
Please keep in mind that mobile plugin will come bundled with the theme core files and you can install it or do not if you will not. Try to make a new clean install from scratch via FTP way according to our documentation. This plugin has been fully tested with the theme and should work as expected.
Thanks for your understanding!
Hello fgmotta,
I recommend you to make a new clean install from scratch via FTP way because this is the surest theme method in this case. This error might appear to a wrong theme installing and that’s why you can bring this issue. Make a full backup to your database and try to reinstall the theme, clear all the caches, purge CDN files if you are using the CDN system and check the results.
Thanks for your understitching!
Hello antima,
First of all, ensure that you are using the latest theme version and also, the latest version of required plugins which come bundled with the theme core files. Make the theme installing via FTP way because this is the surest method in this case. Also, if the problem is still there, please provide more details about it, so I will be able to provide a more accurate response. Also, provide your website URL.
Thanks for your understanding!
Hello republicmediagroup,
This kind of error might appears because the theme does not right installed. Try to make a new clean install from scratch via FTP way with the latest theme version, clear all the caches and check the results. Also, you can try to turn off the following option from Seo Yoast, like this -> https://www.screencast.com/t/n8Cc35EofLh
Clear all the caches and check the results.
Thanks for the message!
