- NewsmagInstall via FTP
- NewsmagNewsmag documentation
- NewsmagInstall via WordPress
- NewsmagHow to update the theme
I am fresh install the newspaper v7 theme via ftp. I am running responsive theme, mobile theme is not install. From desktop view, the website is running well, but there is a bug appear on mobile device. There is fatal error and webpage unable to load.
While i check from file manager ,the mentioned file is exist. I wonder what is happen and how to solve it ? 
Hi
Have you made any changes in theme’s core files? If so try to revert them or upload a clean version without any changes in its files then check if the error is still there. If the error appear only when you add some custom code please check it an make sure that is compatible with our theme.
Let us know how it goes and if the error persist and it’s caused by the theme please address us via email at contact@tagdiv.com with a link to this conversion and also give us wp-admin and ftp access so we can have a closer look. We will inspect this and get back to you in shortest time.
Thanks!
Hi
This error usually appear when the destination folder for the plugin already exist in wordpress. Try to login on your site via ftp and navigate to your-wp-install/wp-content/plugins and delete js_composer folder then try to upload the plugin again from your dashboard. You can also try to directly upload plugin’s files in wordpress via ftp. To do that follow this steps:
– locate js_composer.zip file in Newspaper-tf folder then unzip it on your computer
– upload js_composer folder in your-wp-install/wp-content/plugins folder
– go to your dashboard and try to activate the plugin
Let us know how it goes.
Thanks!
Hi
Please make sure that the parameters from System Status are set to at least recommended values – http://screencast.com/t/9RXWZI0YND – https://forum.tagdiv.com/system-status-parameters-guide/ then test again.
If you still can’t manage to solve this please address us via email a6t contacty@tagdiv.com and provide more specific detail about your issue. In your message please include the login details for your site, ftp access details and a link to this conversation.
Thanks!
Hi
Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-admin and ftp access so we can have a closer look to you wp-install.
Thanks!
Sorry — it too 10 minutes but eventually UpDaftPlus did restore the backup. It’s working OK now. Phew!
I tried to load a demo theme to compare with what I have been using, but the demo crashed. I then tried to restore the original and the plugin crashed…then I tried to restore the backup from yesterday and that crashed as well. I desperately need to restore some semblance of the customized Newspaper theme I created weeks ago.
Hello Cedric,
For more investigation in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and FTP access so we can take a look over on your site and also, so we can provide a more accurate response. Please provide the link of this topic so we can easily identify you.
Thanks for your understanding!
Deleting the Newspaper folder on my server and manually updating to 7.11 using ftp fixed this problem.
Although the theme still says it’s 6.6.4 in the theme panel in wordpress admin even though the other text, images, etc. say “7”. This is a very weird update process.
Still having the original problem that prompted me to update, that I can’t edit existing pages like thist: https://forum.tagdiv.com/topic/visual-composer-page-editor-not-working/
Will create a new post if I cannot resolve the issue.
Since my post I confirmed with both sucuri via direct contact that my core wordpress files are clean. As far loading the files I load the full compressed folder via SSH and FTP and Unzip on the server itself. I have also. Purchased a new hosting plan on bluehost, installed fresh wordpress, loaded a theme and the site loads perfectly. I then upload the compressed themefiles, unzip and activate and instantly get the “Hacked By Black Worm” text on my main page. This is on a fresh install on a 4th hosting account…. Process of elimination is pointing to the theme. As a secondary I test I loaded only the theme plugins to my primary site that was originally used, and loaded my personal theme and the site loads fine, so it doesnt appear to be the theme plugins. I would like to request that you have a quick look. I may also need to refer to Envato support to have a look.
Thanks,
Cedric
Hi,
Please download the theme package again from envato and use this guide to install the theme: https://forum.tagdiv.com/install-via-ftp/
FTP is always the best method. Others could cause unexpected issues.
Thank you!
Hello photooseu,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there, please try to make a new fresh/clean install from scratch with the latest version of the theme using the FTP method and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello nooseitcom,
Please ensure that you have updated your theme to the latest version of it (Newspaper 7.1.1, Visual Composer 4.11.2 and Social Counter 4.1) only through FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you are some trouble with saving and if you are using the Wordfence plugin, please try to disable it or try to set it according to Bryson T advice, from here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/
Also, please ensure that your parameters are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Regiane100,
Please ensure that you have fully downloaded the latest version of the theme from the Theme Forest and then please make sure if you have fully installed the theme using the FTP method because this is the surest one in this regard. For more information about theme installation and update, please consult our documentation here -> https://forum.tagdiv.com/install-via-ftp/ -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope this helps!
Thanks for your understanding!
Hi
Make sure you update the theme according with our documentation because by default there shouldn’t be the Calendly icon. To make a clean install we recommend to update the theme via ftp method: https://forum.tagdiv.com/newsmag-install-via-ftp/
Thanks!
Hello revistaopera,
Make sure that you have fully installed the latest version of the theme using the FTP method, because this is the surest one in this regard. Also, please ensure that you are using the latest version of the required plugins -> Visual Composer 4.11.2 and Social Counter 4.1. If you have installed and if you are using some untested plugins with our theme, please try to disable all of them and rule out the conflicting plugins. If your problem is still there after this, please try to make a new clean install from scratch with the latest version of the theme and see how it will work with the default settings. Clear all your caches and check again.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
Please make sure you use the latest theme version 3.0 and update also the plugins provided with the theme (Visual Composer, Social Counter).
You can follow these guides(update using ftp method) – https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
If the issue persist please send an email contact@tagdiv.com and provide wp-admin access so we can take a look and provide an answer as soon as possible. Also paste a link to this conversation.
Thanks!
In social counter (widget and visual composer) FB and G+ return 0 instead of proper values
twitter instagram and Youtube works ok.
Recently upgraded 6.7 to 7.11 via ftp
tagDiv Social Counter 4.1
WPBakery Visual Composer 4.11.2
Facebook social counter: created App ID and Got succesfully token as per documentation
https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Cleared cache and restarted web server as well
Disabled all plug-ins
Nothing solved
Hello jasontermechi,
I have checked your website and I saw that it’s okay and your theme version is updated to 7.1.1. Please explain which is the problem with your site now? Please notice that for theme updating we recommend doing that only via FTP because this is the surest method in this regard. Please let me know what you want to say through weird?
Thanks.
Hello thava,
Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) which come bundled with the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Please ensure that you are using them and the update was been made only via FTP because this is the surest method in this regard. Also, for ruling out the conflicting plugins, please try to disable all of them and leave just Visual Composer to active and install only the plugins that come bundled with the theme.
If your problem is still there after this, please try to make a new clean install from scratch and check the results.
Hope this helps and let us know how it goes!
Thanks.
I have a sub domain in a Multi Network used your theme, and here are problems:
- 1. When I activate visual composer included in the theme’s setup package on that sub domain, it turned me to a ftp login page. After logging in, I was redirected to a “do not have permission” page.
- 2. Activating the td-api-plugin included in the theme’s setup package on my sub site make it unable to handle request.
- 3. Though I have inputted the purchase code, Visual Composer menu in dashboard still have the “Product License” tab
Hello all,
Please ensure that you are using the latest version of the theme with the latest version of the required plugins (Visual Composer 4.11.2 and Social Counter 4.1) Update your theme using the FTP method according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Try to clear all your caches, purge CDN file and test it again. If your problem is still there, you can try to make a new clean install from scratch with the latest version of the theme and check how it will work.
Thanks.
Yes, Copied using direct FTP & it worked well. Thank you for promp assistance.
Since I am new to this theme, I have couple more questions
1- Can you please advise how to add new post under various different section on a page e.g “MAKE IT MODERN”, “Dont’ Miss”, “Latest Review” or “Must Read” etc. How a post can be shown in a particular/multiple sections.
2- Is it possible to changes the caption for example instead of “Latest Review” to “Movie Review”?
Thanks.
Hello melisine,
First of all, please ensure that you have fully updated your theme using the FTP method because this is the surest method in this regard and then you will have to increase the system status parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/. So, if you cannot increase these parameters, please consult your hosting provider and ask them to do this thing. Try to disable all the active plugins and leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello valnyc2016,
Please ensure that you are using the latest version of the theme and required plugins (Newspaper 7.1.1 and Social Counter 4.1 and Visual Composer 4.11.2) via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ , clear all your caches (server caches), purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. The Visual Composer is fully tested with the latest version of the theme and works perfectly.
If your problem is still there after this, please try to make a new clean install with the latest version of theme and check how it will work.
Thanks for your message!
